Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Computer
- Setting Up and Getting Started
- Working safely and comfortably
- Preparing power connections
- Connecting to a broadband modem or network
- Connecting a dial-up modem
- Starting your computer
- Turning off your computer
- Restarting (rebooting) your computer
- Using the keyboard
- Using the mouse
- Adjusting the volume
- Configuring the audio jacks
- Installing a printer, scanner, or other device
- Setting up RAID
- Upgrading Your Computer
- Preventing static electricity discharge
- Opening the case
- Closing the case
- Adding or replacing memory
- Replacing the system battery
- Adding or replacing an optical disc drive
- Adding or replacing an optional diskette drive
- Adding or replacing the memory card reader
- Adding or replacing a harddrive
- Replacing the front fan
- Replacing the rear fan
- Replacing the power supply
- Replacing the heat sink and processor
- Replacing the I/O board
- Adding or replacing an expansion card
- Replacing the system board
- Maintaining Your Computer
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Add-in cards
- Audio
- CD or DVD drives
- DVD drives
- Ethernet
- File management
- Hard drive
- Internet
- Keyboard
- Media Center
- The Media Center video display looks bad on your TV
- You need to configure your Media Center computer to output to aTV
- You want to change display settings to get better TV or DVD image quality
- You want to know whether you can burn programs that were recorded with your Media Center computer...
- You want to know whether you can play recorded programs on other computers
- You want to know whether you can play recorded programs on your home DVD player
- You get a “Download Error” message when the Media Center tries to update the Program Guide:
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...
- The modem is not recognized by your computer
- The modem is noisy when it dials and connects
- Monitor
- Mouse
- Networks
- Passwords
- Power
- Printer
- Sound
- Recovering your system
- Recovering pre-installed software and drivers
- Using Microsoft System Restore
- Recovering your system to its factory condition
- Recovering your system using the WindowsDVD
- Telephone support
- Legal Notices
- Index
CHAPTER 6: Troubleshooting
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• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 77.
• Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
• Reinstall the device driver.
An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 26.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 26.
• Make sure that the speaker cables are connected
correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 77.
• Reinstall the audio device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see the “Using Drives and Media Files”
chapter in your online User Guide. .
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 77.
• Reinstall the device driver.
• Make sure that the DVD program has been installed on
your computer.
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