your computer e-6000 user's guide
Contents 1 Checking Out Your Gateway E-6000 Computer . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Gateway model number . . . . . . . . .
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Protecting your computer from viruses . . . . . . . . . . .
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . .
Section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .167 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Out Your Gateway E-6000 Computer 1 This chapter introduces you to the basic features of your Gateway E-6000 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’s model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications for your computer ■ What accessories are available for your computer www.gateway.
Chapter 1: Checking Out Your Gateway E-6000 Computer Front Your computer may contain any of the following components. CD/DVD/recordable drive CD/DVD eject button 5.25-inch drive bay cover 5.25-inch drive bay cover Diskette drive Diskette eject button IEEE 1394 port (optional) USB ports 3.5-inch drive bay cover Power button 2 www.gateway.
Front Component Icon CD/DVD/recordable drive Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 32. This drive may be a CD, CD-RW, DVD, DVD/CD-RW, DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 32. 5.
Chapter 1: Checking Out Your Gateway E-6000 Computer Back Your computer may contain any of the following components.
Back Component Icon Description Serial number Your computer’s serial number. Power connector Plug the power cable into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz.
Chapter 1: Checking Out Your Gateway E-6000 Computer Component Icon Description Headphone/analog speakers (Line out 1) jack (optional) Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green. IEEE 1394 port (optional) Plug an IEEE 1394 (also known as Firewire or i.Link) device (such as a scanner or hard drive) into this 6-pin IEEE 1394 port.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance. www.gateway.
Chapter 1: Checking Out Your Gateway E-6000 Computer Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the front, side, or top of your computer case. ■ Printed on the customer invoice that came with your computer. The invoice also contains your customer ID number. ■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then click View product serial number.
Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. To view your computer’s serial number or check your specifications in Windows XP, click Start, Help and Support, then click My Computer Info. www.gateway.
Chapter 1: Checking Out Your Gateway E-6000 Computer You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. 10 www.gateway.
Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Store at accessories.gateway.com. Networking kit With a networking kit, you can network (link), two or more computers. After you have set up a network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection. Two types of networking kits are available.
Chapter 1: Checking Out Your Gateway E-6000 Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data. For more information about using recordable drives, see “Using a recordable drive” on page 36.
Setting Up Your Computer 2 This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer www.gateway.
Chapter 2: Setting Up Your Computer Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 2: Setting Up Your Computer Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. Avoiding discomfort and injury from repetitive strain 16 ■ Vary your activities to avoid excessive repetition.
Protecting from power source problems Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Chapter 2: Setting Up Your Computer Starting your computer To start your computer: 18 1 2 3 4 Connect the cables to your computer using the setup poster. 5 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Turn on the monitor. Turn on your computer and speakers. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. www.gateway.
Turning off your computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer in Windows XP: 1 Click Start, then click Turn Off Computer.
Chapter 2: Setting Up Your Computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens.
Getting Help 3 This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Online help ■ Gateway Web site www.gateway.
Chapter 3: Getting Help HelpSpot Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the Using your computer link on the HelpSpot main page. www.gateway.
Chapter 3: Getting Help Searching for a topic To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button. Search box Search results header Search results headers For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic.
HelpSpot HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home page, then click a video title. The video plays. www.gateway.
Chapter 3: Getting Help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 26 www.gateway.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. To see an overview of the eSupport Web site, click Take a Tour. The tour guides you through the features available. www.gateway.
Chapter 3: Getting Help Using eSupport The eSupport site is divided into four major areas: ■ Support Home ■ Downloads ■ Contact Us ■ Account Info Each of these areas is represented by a tab across the top of the Web page. Support Home tab To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 9.
Using Drives and Multimedia 4 This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs www.gateway.
Chapter 4: Using Drives and Multimedia Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Activity light 30 Eject button www.gateway.
Using the diskette drive To use a diskette: 1 Diskettes are marked with an arrow showing which end to insert into a diskette drive first. Insert the arrow-marked end of a diskette into the diskette drive with the label side facing up. The diskette locks into the drive and the diskette eject button pops out. 2 To access a file on the diskette in Windows XP, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name.
Chapter 4: Using Drives and Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Important The bezel on the Gateway Micro Tower case may hide the drive logo. To find out which drive type is installed in your computer, check your computer’s specifications. For more information, see “Finding your specifications” on page 9.
Using the CD or DVD drive Combination DVD/CD-RW drive Use a combination DVD/CD-RW drive for installing programs, playing audio CDs, playing DVDs, accessing data, and recording music and data to CD-R or CD-RW discs. For more information, see “Using a recordable drive” on page 36.
Chapter 4: Using Drives and Multimedia Inserting a CD or DVD CD/DVD/recordable drive Eject button Important 34 Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.
Using the CD or DVD drive To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. 2 Place the disc in the tray with the label facing up. Important 3 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Press the eject button again. The CD or DVD drive tray closes. www.gateway.
Chapter 4: Using Drives and Multimedia Using a recordable drive You can use your CD-RW, DVD/CD-RW, or DVD/DVD-RAM/DVD-R/CD-RW drive to create data CDs, music CDs, or copies of CDs. You can use your DVD-RAM/DVD-R or DVD/DVD-RAM/DVD-R/CD-RW drive to create data DVDs. For more information about your drive’s capabilities, see “Identifying drive types” on page 32. Creating data CDs and DVDs Use Roxio Easy CD Creator to create data CDs and DVDs.
Using a recordable drive To create a data CD or DVD: 1 2 Insert a blank, writable CD or DVD into your recordable CD or DVD drive. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. make a data CD dataCD project dataDVD project www.gateway.
Chapter 4: Using Drives and Multimedia 3 Move your pointer over make a data CD, then click dataCD project or dataDVD project. The Easy CD Creator window opens. Select Source Files Source Pane 4 38 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Using a recordable drive 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. record www.gateway.
Chapter 4: Using Drives and Multimedia 6 After you have added all of your files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. 40 www.gateway.
Creating music CDs Creating music CDs Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files. For information on creating data CDs, see “Creating data CDs and DVDs” on page 36. You cannot create music DVDs. Important We recommend that you do not use your computer for other tasks while creating CDs. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner.
Chapter 4: Using Drives and Multimedia To create music CDs: 1 Insert a blank, writable CD into your recordable CD drive. Tips & Tricks 2 Most home and car stereos can read CD-R discs, but cannot read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens.
Creating music CDs 3 Move your pointer over make a music CD, then click musicCD project. The Easy CD Creator window opens. Select Source Files Source pane 4 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Chapter 4: Using Drives and Multimedia 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. Tips & Tricks You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. record 44 www.gateway.
Creating music CDs 6 After you have added all of your tracks and files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. When the recording is complete, you may see a Record Complete dialog box. Select the appropriate option. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. www.gateway.
Chapter 4: Using Drives and Multimedia Copying CDs CD Copier can make backup copies of almost any type of CD. You cannot copy DVDs. Important We recommend that you do not use your computer for other tasks while creating a CD. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.
Copying CDs To copy a CD using one drive: 1 2 3 Insert the CD you want to copy into your recordable CD drive. If a dialog box opens, click Take no action. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. CD copier CD copier www.gateway.
Chapter 4: Using Drives and Multimedia 4 Move your pointer over CD copier, then click CD copier. The CD Copier window opens. Copy 48 5 On the Source and Destination tab, click the arrow button to open the Copy from list, then click the recordable drive. 6 Click the arrow button to open the Record to list, then click the recordable drive. 7 Click Copy.
Copying CDs To copy a CD using two drives: 1 2 3 4 Insert the CD you want to copy into your non-recordable CD or DVD drive. If a dialog box opens, click Take no action. Insert a blank, writable CD into your recordable CD drive. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens.
Chapter 4: Using Drives and Multimedia 5 Move your pointer over CD copier, then click CD copier. The CD Copier window opens. Copy 6 On the Source and Destination tab, click the arrow button to open the Copy from list, then click the drive that contains the source CD. 7 Click the arrow button to open the Record to list, then click the drive that contains the blank CD (this is your recordable CD drive). 8 Click Copy. The information on the source CD is copied automatically to your blank CD.
Maintaining Your Computer 5 This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer www.gateway.
Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your system: 52 ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. If you transport your computer in cold weather, let the computer warm up before turning it on.
Caring for your computer Use the following table to set up a regular maintenance schedule. Maintenance task Create an emergency diskette Check for viruses Immediately after purchase Monthly When needed X See...
Chapter 5: Maintaining Your Computer Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. To create an emergency startup diskette in Windows XP: 54 1 2 3 Insert a blank diskette labeled Startup into the diskette drive. 4 Click to select the Create an MS-DOS startup disk check box, then click Start.
Creating an emergency startup diskette 6 When Windows finishes copying files, remove the diskette from the diskette drive. 7 Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses. Not writeprotected 8 Writeprotected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.
Chapter 5: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2002. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan area, then under Actions, click Scan. www.gateway.
Chapter 5: Maintaining Your Computer To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: 58 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.
Chapter 5: Maintaining Your Computer Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 60 2 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
Managing hard drive space 4 Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. 5 Click OK, then click Yes. Help and Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support. Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.
Chapter 5: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Check Now. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK.
Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Chapter 5: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup.
Chapter 5: Maintaining Your Computer 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support.
Cleaning your computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Chapter 5: Maintaining Your Computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Cleaning your computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. To clean your trackball mouse: 1 2 3 Shut down your computer, then disconnect the mouse. 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Turn the mouse upside down.
Chapter 5: Maintaining Your Computer 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 6 7 Replace the mouse ball and lock the retaining ring into place. Reconnect the mouse, then turn on your computer. Help and Support For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search box , then click the arrow. Click Cleaning the mouse. 70 www.gateway.
Power management Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Chapter 5: Maintaining Your Computer Using power saving modes If your computer is... ...and you want to... ...then On Enter Standby mode In Windows XP, click Start, Turn off computer, then click Standby. - OR In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Standby. Click OK. On Enter Hibernate mode (must be activated) In Windows XP, click Start, then click Turn Off Computer.
Power management Changing the power scheme To change the power scheme: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. www.gateway.
Chapter 5: Maintaining Your Computer 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button for the System standby, Turn off monitor, or Turn off hard disks timer, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Power management 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. www.gateway.
Chapter 5: Maintaining Your Computer Activating and using Hibernate mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 76 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.
Power management To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: In Windows XP, click Start, then click Turn Off Computer.
Chapter 5: Maintaining Your Computer 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the UPS tab. 4 5 6 7 Click Select. The UPS Selection dialog box opens. Click the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish, then click OK.
Restoring Software 6 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows www.gateway.
Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in HelpSpot.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 6: Restoring Software 5 If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6 Select a single device driver to reinstall. - OR Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. To update device drivers: 1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 5. - OR If the program does not start automatically, go to Step 2.
Chapter 6: Restoring Software Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the Applications CD: 1 If you just reinstalled Windows, go to Step 4.
Reinstalling programs 9 Select a single program to reinstall. - OR Click Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click Manual Installation.) 10 11 Click Install. Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation.
Chapter 6: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see “Troubleshooting” on page 127. ■ Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 81. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.
Reinstalling Windows 6 7 8 9 10 11 Select 1. Continue deleting all files and restart. When prompted, press any key to continue. Select 2. Boot from CD-ROM. Select a language option. Select 2. Automated installation of Windows (XP or 2000). When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD, DVD, or recordable drive, then press any key to continue. 12 13 When prompted, accept the License Agreement by pressing Y.
Chapter 6: Restoring Software 88 www.gateway.
Adding or Replacing Components 7 This chapter provides information about adding or replacing components in your computer. Read this chapter to learn how to remove and install: ■ Drives ■ Add-in cards ■ Power supplies ■ System boards ■ Memory ■ Batteries You must open your computer case to add or replace components. If you are not comfortable with these instructions, get help from a more experienced computer user or computer service technician. www.gateway.
Chapter 7: Adding or Replacing Components Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol. For more information, see “Cleaning your computer” on page 67.
Gathering the tools you need Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Chapter 7: Adding or Replacing Components Opening the case The computer case provides toolless access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power and modem cords before opening the case. To open the computer case: 92 1 Follow the instructions under “Preventing static electricity discharge” on page 91.
Opening the case 5 Push in on the cover release handle. www.gateway.
Chapter 7: Adding or Replacing Components 6 94 Pull the side panel away from the case www.gateway.
Closing the case Closing the case To close the computer case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the case notches. Door tabs www.gateway.
Chapter 7: Adding or Replacing Components 96 3 Swing the side panel toward the case until the release handle locks. 4 5 If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. www.gateway.
Adding or replacing a drive Adding or replacing a drive Use these procedures to add or replace 5.25-inch drives such as CD or DVD drives, 3.5-inch drives such as diskette drives, and hard drives. To add or replace a CD, DVD, or diskette drive: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 If you are adding a drive, locate an empty drive bay. - OR If you are replacing a drive, disconnect the drive cables, noting their locations and orientation.
Chapter 7: Adding or Replacing Components 3 98 If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.
Adding or replacing a drive 4 If you are replacing a drive, slide the old drive forward and out of the drive bay. - OR If you are adding a new drive, slide the drive bay cover forward and out of the drive bay. 5 Set any jumpers on the new drive. If you are replacing a drive, match the jumper settings on the old drive. See the drive documentation for further instructions.
Chapter 7: Adding or Replacing Components To replace a hard drive: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable 100 www.gateway.
Adding or replacing a drive 3 Slide the release lever toward the open side of the case. 4 Slide the drive out of the drive bay. www.gateway.
Chapter 7: Adding or Replacing Components 102 5 Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. 6 Slide the new drive in, then slide the release lever toward the inside of the case. 7 Reconnect the drive cables using your notes from Step 2. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection).
Adding or replacing add-in cards Adding or replacing add-in cards An add-in card is a card used in the computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
Chapter 7: Adding or Replacing Components 4 104 Remove the retention thumb-screw that secures the card retention cover to the case, then flip the add-in card retention cover open. www.gateway.
Adding or replacing add-in cards 5 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.
Chapter 7: Adding or Replacing Components 6 Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. 106 7 Push the add-in card retention cover inward, then secure the add-in card retention cover with the retention thumbscrew. 8 If you disconnected any cables, reconnect the add-in card cables using your notes from Step 3. For more information, see the add-in card documentation.
Replacing the power supply Replacing the power supply To replace the power supply: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.
Chapter 7: Adding or Replacing Components 3 108 Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.
Replacing the power supply 4 Flip the power supply retention clip out. www.gateway.
Chapter 7: Adding or Replacing Components 110 5 Slide the power supply toward the front of the case, then up. 6 Install the new power supply into the case, then flip the power supply retention clip in until it locks into place. 7 Reconnect the power supply cables using your notes from Step 3. For more information, see the power supply documentation. 8 Close the case by following the instructions in “Closing the case” on page 95. www.gateway.
Replacing the system board Replacing the system board To replace the system board: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Remove all of the add-in cards by following the procedure “Adding or replacing add-in cards” on page 103.
Chapter 7: Adding or Replacing Components 5 Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) 112 www.gateway.
Replacing the system board 6 Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.
Chapter 7: Adding or Replacing Components 7 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew. Important 114 The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. 8 Reconnect the power and data cables using your notes from Step 4. For more information, see the system board documentation.
Adding or replacing memory Adding or replacing memory When you upgrade your computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses RIMM memory. The following illustration shows the location of the memory modules on the system board. Use a combination of Rambus Interface Memory Modules (RIMMs) and Continuity-RIMMs (C-RIMMs). All memory slots must be filled with either a RIMM or a C-RIMM. www.gateway.
Chapter 7: Adding or Replacing Components RIMMs A RIMM has a metal cover on one or both sides of the module. C-RIMMs A C-RIMM does not have a metal cover on either side of the module. C-RIMMs are placeholders that let the memory modules work. Tips & Tricks Identifying identical RIMMs Each memory module bank must contain identical RIMMs. Identical RIMMs must share the same five specifications shown in the example below.
Adding or replacing memory To add or replace RIMM or C-RIMM memory: 1 Open the case by following the instructions in “Opening the case” on page 92. 2 3 Find the memory module banks on your system board. If you are removing a RIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are removing a C-RIMM from the memory module bank, gently pull the plastic tabs away from the sides of the module and remove it. www.gateway.
Chapter 7: Adding or Replacing Components 4 If you are installing two memory modules into one dual-channel (two-slot) bank (RIMM BANK 0), install two identical RIMMs in RIMM BANK 0 and two C-RIMMS in RIMM BANK 1 on the system board.
Replacing the system battery 9 10 Turn on your computer. Windows starts and the Windows desktop appears. In Windows XP, click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. - OR In Windows 2000, right-click the My Computer icon, then click Properties.
Chapter 7: Adding or Replacing Components 120 4 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. For information on the location of the battery, see “Reference Data” on page 157. 5 While pushing down on the battery release tab, place the edge of a small flat-head screwdriver under the battery and lift the battery up until it pops out of the socket.
Using the BIOS Setup Utility 8 This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper www.gateway.
Chapter 8: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer.
Opening the BIOS Setup utility The following illustration shows the main menu screen of a typical BIOS Setup utility. Your BIOS Setup utility may vary from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version RG84510A.15A.0009.P03 Processor Type Processor Speed System Bus Speed System Memory Speed Intel (R) Celeron (R) 2.
Chapter 8: Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: 1 2 3 4 5 Write down any custom BIOS settings. Create a bootable diskette. Create the BIOS update diskette. Update the BIOS. Reconfigure any custom BIOS settings.
Setting the BIOS configuration jumper Setting the BIOS configuration jumper The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to clear passwords or recover the BIOS. For more information on the location and use of the configuration jumper, see “BIOS configuration jumper settings” on page 163. Warning Moving a jumper while the power is on can damage your computer.
Chapter 8: Using the BIOS Setup Utility 126 www.gateway.
Troubleshooting 9 This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 21, for more information about how to get help. support.gateway.
Chapter 9: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Do not attempt to open the monitor case. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids the warranty.
First steps First steps Try these things first before going to the following sections: ■ Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a surge protector, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or mouse) does not work, make sure that all connections are secure.
Chapter 9: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities. 130 support.gateway.
Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. ■ Reseat the card. For more information, see “Adding or replacing add-in cards” on page 103.
Chapter 9: Troubleshooting ■ If you have a SCSI device in your system, check the cable connected to the SCSI card. If the CD or DVD drive is the last drive on the cable (the drive farthest from the card), make sure that the CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 81.
Troubleshooting ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 2. Your DVD drive’s regional code must match the regional code for the disc.
Chapter 9: Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. ■ Open the computer case and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection).
Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 61. If errors are detected and corrected, try using the diskette again.
Chapter 9: Troubleshooting File management A file was accidentally deleted If the file was deleted at a DOS prompt or in Windows while holding down the SHIFT key, the file cannot be restored. To restore files that were deleted in Windows: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored.
Troubleshooting You see a “Data error” message ■ This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see “Checking the hard drive for errors” on page 61. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your computer. ■ Try restarting your computer by pressing CTRL+ALT+DEL.
Chapter 9: Troubleshooting ■ Make sure that the last device on the SCSI cable is terminated correctly. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive’s SCSI address to one that is not being used by your computer. For more information about SCSI device configurations, see your drive documentation.
Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your location or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending yo
Chapter 9: Troubleshooting Liquid spilled in the keyboard ■ If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a “memory error” message during startup ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing.
Troubleshooting ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens.
Chapter 9: Troubleshooting ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
Troubleshooting To access the gateway.your.way dial-up server: 1 2 3 Insert the red Drivers CD into the CD, DVD, or recordable drive. Click Help, then click Support Web Site. To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears.
Chapter 9: Troubleshooting 4 Click to select your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, if a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
Chapter 9: Troubleshooting Monitor The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. Help and Support For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the HelpSpot Search box , then click the arrow. The computer is running but there is no picture ■ Make sure that the monitor is plugged in and turned on.
Troubleshooting Why is there a horizontal line or wire visible across the monitor screen? Your monitor may use a thin damper wire, located approximately 1/3 of the way down from the upper screen edge and 1/3 of the way up from the lower screen edge, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence.
Chapter 9: Troubleshooting The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse or changing mouse pads will likely improve its accuracy. ■ If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free or debris. If you have a trackball mouse, see “Cleaning the mouse” on page 69.
Troubleshooting To set a default printer in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. To set a default printer in Windows 2000: 1 2 Click Start, Settings, then click Printers.
Chapter 9: Troubleshooting You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use.
Troubleshooting You see a “Printer is out of paper” error message ■ After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. ■ Make sure that mute controls are turned off.
Chapter 9: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is switched on.
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 9: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ “Getting Help” on page 21. ■ The printed or online documentation that came with your hardware or software.
Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Chapter 9: Troubleshooting 156 support.gateway.
Reference Data A This chapter covers information about your system board and its features. Read this chapter to learn about system board: ■ Features ■ Connectors and jumpers ■ BIOS configuration jumper settings ■ Specifications www.gateway.
Chapter A: Features This FC-PGA2 system board uses the Intel 850e chipset. The system board supports: 158 ■ Direct RAMBUS® RDRAM RIMM system memory ■ Intel® Pentium® 4 processor ■ Ultra ATA 33/66/100 drives ■ 100/133 MHz Front Side Bus (FSB) (400/533 MHz Data Bus) ■ 4x AGP ■ ACPI v1.0b power management ■ Integrated Intel 802.3 10/100 Mbit/sec LAN www.gateway.
System board layout System board layout The following illustration shows the system board divided into two sections: 1 2 www.gateway.
Chapter A: Section 1 A B C D E G F H K L M J N O 160 I www.gateway.
System board layout A B C D E F G H I J K L M N O P Q R Personal System®/2 (PS/2) mouse port PS/2 keyboard port USB ports (USB v1.1) Serial (COM) connector Parallel (LPT) printer connector Network jack (10/100 Mbit/sec) USB ports (USB v2.
Chapter A: Section 2 A B E A B C D E F G 162 PCI expansion slots (5) AGP expansion slot Front panel header USB front panel header (USB v2.0) CNR expansion slot (not supported) BIOS configuration jumper Battery www.gateway.
BIOS configuration jumper settings BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted. For information about the location of this jumper, see “Section 1” on page 160. Setting Jumper placement Normal CONFIG J9H2 3 Configure CONFIG J9H2 3 When used For normal operation. The BIOS uses current configuration information and passwords. (1-2 position) For clearing passwords.
Chapter A: System board specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change without notice or obligation. Supported processors Intel® Pentium® 4 processors utilizing 478-pin FC-PGA2 connector Chipset Intel 850e Memory 184-pin, 2.5V, PC800-40 or PC1066-32p Direct Rambus Interface Memory Modules (RIMMs). Two channels, four slots (two slots per channel).
System board specifications AGP expansion slot 1 PCI expansion slots 5 CNR expansion slot 1 (not supported) Environment Operating temperature: 10°C to 35°C (50°F to 95°F) Humidity: 25% to 80% (non-condensing) Altitude: 0 m to 3048 m (0 ft. to 10,000 ft.) Clearance: >152 mm (6 in.) air space between the rear of the computer, any side or front vent openings in the computer, and any walls, cabinets, or surfaces.
Chapter A: 166 www.gateway.
Safety, Regulatory, and Legal Information B Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Chapter B: ■ Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings. ■ Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter B: Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Chapter B: Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.
Chapter B: Notices Copyright © 2002 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index front view 2 opening 92 A AC power connector 5 accessories 11 safety precautions 168 add-in card See card AGP expansion slot 162 audio headphone jack 6 line in jack 6 line out jack 6 microphone jack 6 muting 132 speakers jack 6 troubleshooting 151 audio in jack 6 B backing up files 65 battery location 162 replacing 119 BIOS configuration jumper 125, 162 recovering 163 updating 124 BIOS Setup utility 121 C cable lock 6 card installing 103 reinstalling 103 removing 103 replacing 103 retention thumbsc
cables 18 connections audio in 6 audio input 6 auxiliary fan 161 auxiliary power 161 digital camera 3 digital out 6 Ethernet 6 external audio 6 external speakers 6 fan 161 Firewire 3, 6 headphones 6 i.
DVD-RAM/DVD-R 3, 32 IDE cable connector 161 identifying drive types 32 replacing 97, 100 troubleshooting 131, 133, 136 types 32 DVD creating data 36 eject button 34 inserting 34 troubleshooting 131 DVD drive 3 eject button 3, 34 identifying drive 32 location 3 replacing 97 troubleshooting 131 using 32 DVD/CD-RW drive 3 eject button 3, 34 identifying drive 32 location 3 replacing 97 troubleshooting 131 using 32 DVD/DVD-RAM/DVD-R/CD-RW drive eject button 3 identifying drive 32 location 3 replacing 97 troubles
replacing 100 scanning for errors on 61 troubleshooting 136 headphone jack 6 help online 26 using 22 HelpSpot 22 playing a video 25 searching 24 starting 22 Using your computer link 23 Hibernate mode 3, 71, 76, 77 I i.
modem connection speed 142 jack 5 troubleshooting 140 monitor port 6 troubleshooting 146 mouse cleaning 69 port 5, 161 troubleshooting 147 multimedia using CD drive 32 using diskette drive 30 using DVD drive 32 muting 132 N network jack 6, 161 non-technical support Accounting 153 Sales 153 Warranty 153 Norton Antivirus 56, 57 O online help 22, 26 opening BIOS Setup utility 122 computer case 92 P parallel port 5, 161 passwords 163 PC Doctor 130 ports See connections power advanced settings 72, 74 auxiliar
removing files and folders 60 replacing See installing resetting computer 20 restarting computer 20 Restoration CDs 80 Resume mode 3 RIMM identifying 116 installing 115 Roxio CD Copier 46 Roxio Easy CD Creator 36, 41 PC Doctor 130 surge protector 17, 148 system battery location 162 replacing 119 system board component location 159 configuration jumper 125 features 158 replacing 111 specifications 164 system identification label 7 S T safety avoiding repetitive strain 16 general precautions 167 guideline
modem 140 monitor 146 mouse 147 power 148 printer 148 safety guidelines 128 screen area 146 screen resolution 146 sound 151 technical support 152 telephone support 152, 153 Web site connection speed 139 turning off computer 3, 19 turning on computer 3, 18, 20 tutoring fee-based 154 TV jack 5 reinstalling 86 reinstalling device drivers 81 working safely 14 write-protection for diskettes 55 Z Zip drive 65 U uninterruptible power supply (UPS) 17, 77 updating BIOS 124 Norton AntiVirus 58 UPS 17, 77 USB port
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MAN US E6000 SYS GDE R1 10/02
