Quick Reference Guide

www.gateway.com
91
Modem (dial-up)
See also “Internet” on page 88.
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 If this is the first time you have accessed this
category, the Location Information dialog box opens.
Enter the information for your area, then click OK.
4 Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
5 Make sure that all settings are correct.
Help
For more information about dialing properties, click Start, then
click Help and Support. Type the keyword dialing in the Search Help
box, then press E
NTER.
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