Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Computer
- Setting Up and Getting Started
- Working safely and comfortably
- Preparing power connections
- Connecting to a broadband modem or network
- Connecting a dial-up modem
- Starting your computer
- Turning off your computer
- Restarting (rebooting) your computer
- Using the keyboard
- Using the mouse
- Using optical drives
- Using the memory card reader
- Using the diskette drive
- Adjusting the volume
- Installing a printer, scanner, or other device
- Upgrading Your Computer
- Preventing static electricity discharge
- Opening and closing the case
- Removing and installing the front bezel
- Installing memory
- Replacing an optical or diskette drive or a card reader
- Replacing the hard drive
- Adding or replacing an expansion card
- Replacing the front fan
- Replacing the rear fan
- Replacing the front I/O board
- Replacing the processor
- Replacing the system battery
- Replacing the power supply
- Replacing the system board
- Maintaining Your Computer
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Add-in cards
- Audio
- CD or DVD drives
- Diskette drive
- The diskette drive is not recognized
- You cannot save a file to diskette or you see the message “disk is full or write-protected”
- You see an “Access Denied” or “Write protect” error message
- You see a “Disk is full” error message
- You see a “Non-system disk” or “Disk error” error message
- The diskette drive LED is lit continuously
- Display
- DVD drives
- Ethernet
- Expansion cards
- File management
- Floppy drive
- Hard drive
- Internet
- Keyboard
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
- The modem is not recognized by your computer
- The modem is noisy when it dials and connects
- Monitor
- Mouse
- Networks
- Passwords
- Power
- Printer
- Sound
- Recovering your system
- Telephone support
- Legal Notices
- Index
CHAPTER6: Troubleshooting
88
You see a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive, then press
E
NTER.
Internet
See also “Modem (dial-up)” on page 91.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your setup poster to
make sure that the connections have been made
correctly.
- OR -
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. See your setup poster to
make sure that the connections have been made
correctly.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, see “Modem (dial-up)” on
page 91.
You see an “Unable to locate host” message and are unable
to browse the Internet
• This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the phrase
troubleshooting connections in the Search Help box, then press
E
NTER.
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