Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Computer
- Setting Up and Getting Started
- Working safely and comfortably
- Preparing power connections
- Connecting to a broadband modem or network
- Connecting a dial-up modem
- Starting your computer
- Turning off your computer
- Restarting (rebooting) your computer
- Using the keyboard
- Using the mouse
- Using optical drives
- Using the memory card reader
- Using the diskette drive
- Adjusting the volume
- Installing a printer, scanner, or other device
- Upgrading Your Computer
- Preventing static electricity discharge
- Opening and closing the case
- Removing and installing the front bezel
- Installing memory
- Replacing an optical or diskette drive or a card reader
- Replacing the hard drive
- Adding or replacing an expansion card
- Replacing the front fan
- Replacing the rear fan
- Replacing the front I/O board
- Replacing the processor
- Replacing the system battery
- Replacing the power supply
- Replacing the system board
- Maintaining Your Computer
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Add-in cards
- Audio
- CD or DVD drives
- Diskette drive
- The diskette drive is not recognized
- You cannot save a file to diskette or you see the message “disk is full or write-protected”
- You see an “Access Denied” or “Write protect” error message
- You see a “Disk is full” error message
- You see a “Non-system disk” or “Disk error” error message
- The diskette drive LED is lit continuously
- Display
- DVD drives
- Ethernet
- Expansion cards
- File management
- Floppy drive
- Hard drive
- Internet
- Keyboard
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
- The modem is not recognized by your computer
- The modem is noisy when it dials and connects
- Monitor
- Mouse
- Networks
- Passwords
- Power
- Printer
- Sound
- Recovering your system
- Telephone support
- Legal Notices
- Index
CHAPTER6: Troubleshooting
82
An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 32.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 32.
• If you have external speakers attached, make sure that
the speakers are turned on and that the cables are
connected correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 66.
• Reinstall the appropriate device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see “Cleaning optical discs” on page 66.
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 66.
• Shut down and restart your computer.
• Make sure that the DVD program has been installed on
your computer.
• DVDs and DVD drives contain regional codes that help
control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.
• Reinstall the device driver.
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