Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Computer
- Setting Up and Getting Started
- Working safely and comfortably
- Preparing power connections
- Connecting to a broadband modem or network
- Connecting a dial-up modem
- Starting your computer
- Turning off your computer
- Restarting (rebooting) your computer
- Using the keyboard
- Using the mouse
- Using optical drives
- Using the memory card reader
- Using the diskette drive
- Adjusting the volume
- Installing a printer, scanner, or other device
- Upgrading Your Computer
- Preventing static electricity discharge
- Opening and closing the case
- Replacing the optical disc drive
- Replacing the diskette drive
- Replacing the memory card reader
- Replacing the hard drive
- Installing memory
- Adding or replacing an expansion card
- Replacing the heat sink and processor
- Replacing the system battery
- Replacing the power supply
- Replacing the system board
- Maintaining Your Computer
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Add-in cards
- Audio
- CD or DVD drives
- Diskette drive
- The diskette drive is not recognized
- You cannot save a file to diskette or you see the message “disk is full or write-protected”
- You see an “Access Denied” or “Write protect” error message
- You see a “Disk is full” error message
- You see a “Non-system disk” or “Disk error” error message
- The diskette drive LED is lit continuously
- Display
- DVD drives
- Ethernet
- Expansion cards
- File management
- Floppy drive
- Hard drive
- Internet
- Keyboard
- Media Center
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Your modem does not dial or does not connect
- You cannot connect to the Internet
- Your 56K modem does not connect at 56K
- Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
- The modem is not recognized by your computer
- The modem is noisy when it dials and connects
- Monitor
- Mouse
- Networks
- Passwords
- Power
- Printer
- Sound
- Recovering your Windows Vista system
- Recovering pre-installed software and drivers
- Using Microsoft System Restore
- Recovering your system to its factory condition
- Recovering your system using the Windows DVD
- Recovering your Windows XP system
- Telephone support
- Legal Notices
- Index
CHAPTER 6: Troubleshooting
106
The mouse works erratically
• If the mouse pointer begins moving erratically across
the computer display or becomes difficult to control
precisely, cleaning the mouse will likely improve its
accuracy.
• Clean the mouse by wiping the bottom with a clean,
damp cloth. Make sure that the optical sensor is clean
and free of debris.
• The mouse pad may have a printed or fabric pattern on
it that interferes with your mouse. Try a different mouse
pad.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer
department or network administrator for help. For more
information about setting up a network in your home, see
“Connecting to a broadband modem or network” on page 17,
your online User Guide, or “Ethernet” on page 95.
Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off, then retype the
password.
Power
Your computer will not turn on
• Make sure that the power cord is connected to an
AC power source and to your computer, and that your
computer is turned on.
• If your computer is plugged into a surge protector,
make sure that the surge protector is connected
securely to a power outlet, turned on, and working
correctly. To test the outlet, plug a working device, such
as a lamp, into the outlet and turn it on.
• Make sure that the power cord is free from cuts or
damage. Replace any damaged cables.
Help
For more information about network troubleshooting, click Start, then
click Help and Support. Type the phrase network troubleshooting in the
Search Help box, then press E
NTER.
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