Quick Reference Guide
Table Of Contents
- Contents
- About This Reference
- Checking Out Your Notebook
- Setting Up and Getting Started
- Working safely and comfortably
- Connecting the AC adapter
- Connecting the dial-up modem
- Connecting to a broadband modem or network
- Starting your convertible notebook
- Turning off your convertible notebook
- Restarting (rebooting) your convertible notebook
- Using the status indicators
- Using the keyboard
- Using the tablet control buttons
- Using the fingerprint reader
- Using the EZ Pad touchpad
- Using the display
- Using the digital pen
- Using the touch sensitive screen feature
- Adjusting the volume
- Turning your wireless radio on or off
- Using Drives and Accessories
- Managing Power
- Traveling with Your Notebook
- Maintaining Your Notebook
- Caring for your convertible notebook
- Cleaning your convertible notebook
- Maintaining the battery
- Cleaning CDs or DVDs
- Recovering your system
- Upgrading Your Notebook
- Troubleshooting
- Safety guidelines
- First steps
- Troubleshooting
- Audio
- Batteries
- Digital pen
- Diskette drive (external)
- Display
- DVD drives
- Ethernet
- File management
- Fingerprint reader
- Hard drive
- Internet
- Keyboard
- Media Center
- Memory
- Memory card reader
- Modem (cable or DSL)
- Modem (dial-up)
- Mouse
- Networks (wired)
- Networks (wireless)
- Passwords
- PC Cards
- Pointing device
- Power
- Printer
- Sound
- Status indicators
- Touchpad or pointing device
- Video
- Telephone support
- Legal Information
- Index
CHAPTER 9: Troubleshooting
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• If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
• Make sure that your convertible notebook is nearby at
the time of your call. The technician may have you
follow troubleshooting steps.
• The label on the bottom of your convertible notebook
includes the Gateway Customer Care telephone
number. For more information, see “Gateway contact
information” on page 3.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
convertible notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your convertible notebook
• Your convertible notebook was dropped
• The case was damaged
Instead, unplug your convertible notebook and contact a qualified
computer technician.