Quick Reference Guide

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An external keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly.
• Remove all extension cables and switchboxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• If you spilled liquid in the keyboard, turn off your
convertible notebook and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard
does not work after it dries, you may need to replace it.
Media Center
This section only covers problems relating to Media Center
mode. Media Center mode is available only on Windows Vista
Home Premium and Ultimate versions. To view Media Center
troubleshooting information that is not covered in this section,
go to the Gateway support Web Site at www.gateway.com
.
The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video
source, type of connection used, quality of video cables,
display device screen resolution, size of TV, age of the TV, or
the type of TV (interlaced or progressive scan), can affect the
video quality significantly:
• Display type—The Media Center is best viewed on
display devices that were offered with the computer
when you purchased it from Gateway. Other types of
display devices, including retail TVs, may provide lower
quality video. If you did not order a display device when
you purchased your computer, a progressive scan
display device with a VGA input is the best choice.
• Type of connection used—You can connect the
computer video output to a TV. However, the
connection type has an affect on the video quality. If
your TV includes a VGA port, connect the VGA cable
from the computer’s VGA (monitor) port to the TV’s VGA
In port for the best quality. Many TVs do not have a VGA
port.