Quick Reference Guide

CHAPTER 9: Troubleshooting
118
Safety guidelines
While troubleshooting your convertible notebook, follow
these safety guidelines:
• Never remove the memory bay or hard drive bay cover
while your convertible notebook is turned on, while the
battery is installed, and while the modem cable,
network cable, and AC power adapter are connected to
your convertible notebook.
• Make sure that you are correctly grounded before
accessing internal components.
• After you complete any maintenance tasks where you
remove the memory bay or hard drive bay cover, make
sure that you replace the cover, reinstall any screws,
then replace the battery before you start your
convertible notebook.
First steps
If you have problems with your convertible notebook, try
these things first:
• Make sure that the AC power adapter is connected to
your convertible notebook and an AC outlet and that
the AC outlet is supplying power.
• Make sure that the power cord is firmly connected to
the AC power adapter.
• If you use a power strip or surge protector, make sure
that it is turned on.
Warning
Do not try to troubleshoot your problem if power cords or plugs are
damaged, if your convertible notebook was dropped, or if the case was
damaged. Instead, unplug your convertible notebook and contact a qualified
computer technician.
Tip
For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 108.
Help
For more information about troubleshooting, click or tap Start, then
click or tap Help and Support. Type the keyword troubleshooting in the
Search Help box, then press E
NTER.