Quick Reference Guide

www.gateway.com
91
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using
a product made especially for the purpose.
Recovering your system
You can solve most convertible notebook problems by
following the information in “Troubleshooting” on page 115 or
in the technical support pages at www.
gateway.com. Problem
solving may also involve re-installing some or all of the
convertible notebook’s software (also called recovering or
restoring your system). Gateway provides everything you
need to recover your system under most conditions.
• If only one or two items of software or hardware have
stopped working correctly, the problem may be solved
by re-installing the software or the hardware drivers.
To recover software and drivers that were pre-installed
at the factory, see “Recovering pre-installed software
and drivers” on page 92. For instructions on reinstalling
software and drivers that were not pre-installed, see
that product’s documentation or support Web site.
• If re-installing software or drivers does not help, then
the problem may be solved by returning your system
to a previous state when everything was working
correctly. For instructions, see “Using Microsoft System
Restore” on page 98.
• If nothing else has solved the problem and you want
to return your system to factory condition, see
“Recovering your system to its factory condition” on
page 101.
Caution
To prepare your convertible notebook for additional system recovery
options, you should create a set of software and driver recovery discs as soon
as possible. For instructions, see “Preparing for software and device driver
recovery” on page 92.