Quick Reference Guide

CHAPTER 9: Troubleshooting
124
Internet
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. For the location of your
modem jack, see “Right” on page 8.
-OR-
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. For the location of your
network jack, see “Left” on page 7.
• Make sure that you do not have a problem with your
modem. For more information, see “Modem (dial-up)”
on page 129.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
You see an “Unable to locate host” message and are unable
to browse the Internet
This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet connection,
or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If
you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence
or at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
Help
For more information about troubleshooting Internet
connections, click or tap Start, then click or tap Help and Support.
Type the keyword troubleshooting connections in the Search
Help box, then press E
NTER.