Quick Reference Guide

CHAPTER 9: Troubleshooting
122
You cannot eject a CD or DVD
Your convertible notebook must be turned on to remove CDs
and DVDs. If you do not want to turn on your convertible
notebook, manually eject the disc by inserting an opened
paper clip into the manual eject hole. For the location of the
manual eject hole, see “Using a CD or DVD” on page 55.
Ethernet
Ethernet troubleshooting is covered under “Networks (wired)”
on page 133.
File management
A file was accidentally deleted
• Recover the file from the Recycle Bin by following the
instructions in “Deleting files and folders” in your online
User Guide.
Fingerprint reader
The fingerprint reader does not recognize your fingerprint
• Make sure that you are using the correct method for
swiping your finger. For more information, see
“Running the TouchStrip Tutorial” on page 35.
• Make sure that you are using a finger that you have
enrolled. For more information, see “Enrolling your
fingerprints” on page 36.
• For more information about troubleshooting the
fingerprint reader, click or tap (Start),
All Programs,
Protector Suite QL, then click or tap Help.
Caution
If a file was deleted while holding down the SHIFT key or if the
Recycle Bin has been emptied, the file cannot be restored.
Help
For more information about restoring deleted files, click or tap
Start, then click or tap Help and Support. Type the keyword System
Restore in the Search Help box, then press E
NTER.