USRGUIDE.BOO Page i Thursday, July 16, 1998 10:41 AM Gateway ALR 9000 User’s Guide Part # 8503432 A MAN US GW2K 9000 USR GDE R2 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
USRGUIDE.BOO Page ii Thursday, July 16, 1998 10:41 AM Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate.
USRGUIDE.BOO Page iii Thursday, July 16, 1998 10:41 AM Contents Important Safety Instructions............................................................... vii Regulatory Compliance Statements ................................................... viii Computer Virus Notice ........................................................................... x Preface ................................................................................... xiii About This Guide .............................................
USRGUIDE.BOO Page iv Thursday, July 16, 1998 10:41 AM Chassis Keylocks (2) ..................................................................... 13 Redundant Power Supply Subsystem ........................................... 13 System Board ........................................................................................ 15 CPUs and CPU Slots ..................................................................... 16 Voltage Regulator Module............................................................
USRGUIDE.BOO Page v Thursday, July 16, 1998 10:41 AM Cleaning the Keyboard.......................................................................... 45 Cleaning the Monitor Screen ................................................................ 45 Index .................................................................................
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USRGUIDE.BOO Page vii Thursday, July 16, 1998 10:41 AM Important Safety Instructions Observe the following guidelines when performing any work on your system: • • Follow all instructions marked on this product and in the documentation. • • • Do not use this product near water. Do not spill liquid on or into the product. • Use only the power source indicated on the power supply. If you are not certain about your power source, consult your reseller or the local power company.
USRGUIDE.BOO Page viii Thursday, July 16, 1998 10:41 AM Regulatory Compliance Statements American Users Caution! The Federal Communications Commission warns the users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
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USRGUIDE.BOO Page x Thursday, July 16, 1998 10:41 AM Computer Virus Notice What is a virus? A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt or erase the contents of your files or disks.
USRGUIDE.BOO Page xi Thursday, July 16, 1998 10:41 AM • Obtain all software from reputable sources and always scan new software for any viruses prior to installing files. If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the system down, then power it off for at least fifteen seconds before powering it back on. This is the only way to ensure the virus does not remain in your system RAM.
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USRGUIDE.BOO Page xiii Thursday, July 16, 1998 10:41 AM Preface Preface Contents About This Guide ................................................. xiv Conventions Used in this Guide............................
USRGUIDE.BOO Page xiv Thursday, July 16, 1998 10:41 AM About This Guide This guide is designed to be a handy desktop reference for users of all levels. It contains instructions to help the user unpack and set up the computer. Basic information regarding system features as well as procedures on how to connect peripherals are also provided. Chapter 1: Getting Started explains how to set up the system, from assembling your system and identifying the proper connections to arranging your workspace.
USRGUIDE.BOO Page xv Thursday, July 16, 1998 10:41 AM Conventions Used in this Guide Throughout this booklet, you will see the following conventions: DATA EXPANDER USER’S GUIDE CONVENTIONS CONVENTION DESCRIPTION A key name corresponds to a key on the keyboard. + + A plus sign indicates that the keys on either side of it must be pressed simultaneously. Setup Commands to be entered as well as messages that appear on your monitor are printed in "ARIAL" font.
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USRGUIDE.BOO Page 1 Thursday, July 16, 1998 10:41 AM Chapter 1: Getting Started Contents Before You Begin.................................................... 2 Assembling Your System........................................ 3 Connecting Peripherals ........................................... 4 Powering Up the System.........................................
USRGUIDE.BOO Page 2 Thursday, July 16, 1998 10:41 AM Before You Begin Congratulations on your purchase of this computer. With the arrival of your new system, you are probably eager to assemble and have it operating. This section will help you accomplish the following: • • • Assemble the system Connect your monitor and keyboard Power up the system Carefully read and follow these instructions to ensure your system operates correctly.
USRGUIDE.BOO Page 3 Thursday, July 16, 1998 10:41 AM Assembling Your System 1. Prepare a clean, flat, and firm surface for your computer. Allow at least three inches at the rear for cabling and air circulation. 2. Protect your computer from extreme temperature and humidity. Do not expose your computer to direct sunlight, heater ducts, and other heat-generating objects. 3. Keep your system away from equipment that generates magnetic fields.
USRGUIDE.BOO Page 4 Thursday, July 16, 1998 10:41 AM Connecting Peripherals Refer to the illustrations and procedures below when connecting peripherals to your system. Figure 1: Connecting Peripherals 1. Connect the keyboard to the keyboard port. 2. Connect the monitor video cable to the video port. The location of the port may vary depending on the type of video card installed in your system. 3. Connect the monitor power cable to an AC outlet or preferably, a surge control outlet station. 4.
USRGUIDE.BOO Page 5 Thursday, July 16, 1998 10:41 AM Powering Up the System • Press the ON/OFF switch on the front panel, and the green LED on the front panel will illuminate ON. • If you turn off your system, wait at least ten seconds before turning the system back on. • The system self-checks the memory even if a monitor is not connected. If a monitor is connected and powered on, the screen will display the power-up sequence.
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USRGUIDE.BOO Page 7 Thursday, July 16, 1998 10:41 AM Chapter 2: System Features Contents Basic Architecture ................................................... 8 Front Panel............................................................... 9 Rear Panel .............................................................. 12 System Board.........................................................
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USRGUIDE.BOO Page 9 Thursday, July 16, 1998 10:41 AM Front Panel Figure 2: Front Panel Reset Switch The system reset switch allows you to reset the system without having to power it off and then on again. 3.5-inch Floppy Disk Drive The standard system is equipped with one half-height 1.44-MB 3.5-inch floppy disk. SCSI CD-ROM Drive The system comes standard with one factory-installed SCSI CD-ROM drive.
USRGUIDE.BOO Page 10 Thursday, July 16, 1998 10:41 AM Bezel Doors The top bezel door offers access to the Power, Reset, and Keyboard Inhibit switches, as well as the 3.5-inch and the upper 5.25-inch drives. The lower bezel door offers access to the lower 5.25-inch drives. Storage Bays The system is equipped with fourteen storage bays which can support up to 78-GB of fixed media storage. • three 3.5-inch bays: one with factory-installed 1.44-MB 3.
USRGUIDE.BOO Page 11 Thursday, July 16, 1998 10:41 AM Bezel Keylock The keylock allows you to lock the bezel doors to prevent access to the front panel.
USRGUIDE.BOO Page 12 Thursday, July 16, 1998 10:41 AM Rear Panel The rear panel of the system is equipped with I/O Ports, connectors, and switches as illustrated and explained below. Figure 3: Rear Panel ECC Reset Switch This switch allows you to reset the system when a memory fault occurs. Parallel Port Connect parallel devices such as parallel printers and scanners to this port.
USRGUIDE.BOO Page 13 Thursday, July 16, 1998 10:41 AM Mouse Port This port supports any mouse with a miniature circular DIN (mini-DIN) connector. Keyboard Port This port supports any keyboard with a miniature circular DIN (mini-DIN) connector. Serial Port 1 This is a high-speed serial port which uses the First-In-First-Out (FIFO) protocol. If you have a serial mouse, connect it to this port. Other serial devices such as serial printers or modems can also be connected this port.
USRGUIDE.BOO Page 14 Thursday, July 16, 1998 10:41 AM • Power Supply LED, when lit, indicates that the power supply is active. • • On/Off Switch turns the power supply on or off. Pull-Out Handle allows ease of installation or replacement of the power supply. AC-In Power Connector A This socket conveys power to power supplies 1 and 2. Connect the system power cable to this socket and to an AC outlet. AC-In Power Connector B This socket conveys power to power supplies 3 and 4.
USRGUIDE.BOO Page 15 Thursday, July 16, 1998 10:41 AM System Board The system board functions as the main interface between the processor, memory, and peripherals. Below is an illustration of the system board.
USRGUIDE.BOO Page 16 Thursday, July 16, 1998 10:41 AM CPUs and CPU Slots The standard system is equipped with one Pentium Pro chip installed on CPU card A which is installed in CPU card slot A. In CPU card slot B, a terminator card is installed in place of an optional second CPU card B. Figure 5: CPU Card Symmetrical Multi-Processing Symmetrical Multi-Processing SMP enables all CPUs in the system simultaneously to service interrupts, access system memory, and perform I/ O operations.
USRGUIDE.BOO Page 17 Thursday, July 16, 1998 10:41 AM Hard Drive Controller The hard drive controller is an integrated dual-channel PCI/IDE interface is capable of controlling up to four IDE devices and supporting PIO Modes 04. Adaptec® AIC™-7880 SCSI Controller This is a high-performance, PnP compliant, single-chip PCI local bus-toUltraSCSI master host adapter.
USRGUIDE.BOO Page 18 Thursday, July 16, 1998 10:41 AM Expansion Slots There are a total of twelve expansion slots on the system board: • • • seven 32-bit PCI slots four 32-bit EISA slots one shared PCI/EISA slot Memory The system comes standard with 128-MB Error and Correction (ECC) RAM installed on the SIMM card. The sixteen SIMM sockets (8 rows/ banks) can support up to 2-GB of ECC memory. The optional 2 card supports up to 4-GB of ECC memory.
USRGUIDE.BOO Page 19 Thursday, July 16, 1998 10:41 AM • ActiveCPR (Central Processor Recovery) designed to preserve the processors from damage from extreme temperatures and voltages • Server Watchdog™ monitors the system for “hangups” and reboots after a designated period of time. For detailed information about the InforManager utilities, refer to the InforManager™ User’s Guide.
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USRGUIDE.BOO Page 21 Thursday, July 16, 1998 10:41 AM Chapter 3: InforManager™ LCD Contents About InforManager™ ......................................... 22 CPU Menu ............................................................. 24 RAM Menu............................................................ 25 Disk Activity Menu ............................................... 26 Fan and Temperature Menu .................................. 27 Power Menu...........................................................
USRGUIDE.BOO Page 22 Thursday, July 16, 1998 10:41 AM About InforManager™ The system is equipped with InforManager™ (IFM), a special feature consisting of both hardware and software designed to monitor and report the operation status of the system and its devices: CPUs, power supplies, RAM, ambient temperatures, voltages, and fan operation. A microcontroller chip embedded on the system board checks the performance of various devices installed in the computer as well as their temperature and voltage levels.
USRGUIDE.BOO Page 23 Thursday, July 16, 1998 10:41 AM The diagram below illustrates the different menu and sub-menu screens programmed on the LCD panel. Refer to the following sections for more specific information about each menu screen. Important! A flashing button on the Main menu screen indicates an error condition.
USRGUIDE.BOO Page 24 Thursday, July 16, 1998 10:41 AM CPU Menu The CPU menu displays the status (Good or Fail) and current activity (Idle or Busy) of each CPU.
USRGUIDE.BOO Page 25 Thursday, July 16, 1998 10:41 AM RAM Menu The RAM menu displays the current amount of RAM and its status (Good or Fail). The ECC Error Reset button is also accessible through this menu.
USRGUIDE.BOO Page 26 Thursday, July 16, 1998 10:41 AM Disk Activity Menu The Disk Activity menu displays the drives currently installed and their activity which is indicated by a double dash underneath BUSY or IDLE.
USRGUIDE.BOO Page 27 Thursday, July 16, 1998 10:41 AM Fan and Temperature Menu The activity and speed (RPM) of both CPU fansinks and chassis fans are displayed on these menus. Normal fan operation is indicated by a “rotating” fan icon. If a fan encounters a problem, its corresponding fan icon and RPM on the LCD readout will begin to flash instead. A submenu displays the temperature of each CPU as well as the internal and external ambient temperatures.
USRGUIDE.BOO Page 28 Thursday, July 16, 1998 10:41 AM Power Menu The Power menu screen displays the voltages associated with the system including the voltage applied to each CPU, voltages supplied to the system board, and the voltages supplied to the peripherals. When a voltage is within normal range, the pointer in the voltage meter icon moves laterally back and forth. If an out-of-range voltage occurs, the pointer will stop completely and the voltage readout will start flashing instead.
USRGUIDE.BOO Page 29 Thursday, July 16, 1998 10:41 AM Lock Menu The Lock menu displays the status (OPEN/CLOSE) of the side panels. A flashing icon indicates that the corresponding panel is open. When a panel is closed, the icon remains static.
USRGUIDE.BOO Page 30 Thursday, July 16, 1998 10:41 AM System Menu All currently installed firmware, i.e., system BIOS, IFM BIOS, and LCD BIOS, as well as the quantities of hardware devices installed are displayed on this menu. Figure 14: System Menu Communication between the LCD and IFM is designated by the continuously increasing and decreasing number of dashes underneath the LCD & HOST IFM Communication line.
USRGUIDE.BOO Page 31 Thursday, July 16, 1998 10:41 AM LCD Reset In the event of non-communication between the LCD and host IFM, perform the steps below: 1. Reset the LCD panel by pressing the LCD Reset button which is accessible through the Main screen submenu as shown below. Figure 15: LCD Reset Menu 2. If there is still no communication between the LCD and host IFM, then reboot the system. 3. If there is still no communication after steps 1 and 2 have been performed, then contact Technical Support.
USRGUIDE.BOO Page 32 Thursday, July 16, 1998 10:41 AM ID Setup To establish communication between the LCD and host IFM, the LCD must maintain an ID number that matches the ID number on the system board. The ID numbers are displayed in the ID SETUP submenu (see) as follows: • • ID Selected displays the LCD ID number. ID Available displays the ID number on the system board. In the event these ID numbers do not match, communication will cease. You must restore communication by performing the following: 1.
USRGUIDE.BOO Page 33 Thursday, July 16, 1998 10:41 AM Alarm/ID/Speaker Menu The Alarm Menu allows you to turn the speaker OFF or ON. The default is ON. You can also access ID Setup and LCD Reset from this menu.
USRGUIDE.BOO Page 34 Thursday, July 16, 1998 10:41 AM Important! This data file is used by the system to determine the system tolerances. The wording and format are essential and should NEVER be changed. Note: "-98" is a key number used to indicate that there is no tolerance value for this item. System Tolerances The following table contains the tolerance values that have been set for this system.
USRGUIDE.BOO Page 35 Thursday, July 16, 1998 10:41 AM Chapter 4: Troubleshooting Contents Handy Checklists................................................... 36 Looking Things Over ..................................... 36 Verifying Your Configuration ....................... 36 Common Problems................................................ 37 Drive Problems............................................... 38 Monitor Problems........................................... 39 Printer Problems .....................
USRGUIDE.BOO Page 36 Thursday, July 16, 1998 10:41 AM Important! DO NOT, under any circumstances, return any equipment without first obtaining a Return Material Authorization (RMA) number from Technical Support. Handy Checklists If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs within an application, consult the documentation supplied with the software.
USRGUIDE.BOO Page 37 Thursday, July 16, 1998 10:41 AM Common Problems Table 2: Problem Probable Cause Solution(s) The system will not power ON. The system is not connected to an AC outlet. Check the power cable and make certain it is connected to an AC power source. The voltage-selection switch is not set correctly. Make certain the voltage-selection switch reflects the correct power source.
USRGUIDE.BOO Page 38 Thursday, July 16, 1998 10:41 AM Drive Problems Table 3: Problem Probable Cause Solution(s) The system will not boot. The hard disk is not formatted. Boot from a floppy diskette, then format the hard drive. The disk is too slow to be recognized by the system in time. Follow the instructions on the screen to try the boot again. A boot file was not found. Try booting from a bootable floppy diskette. The disk parameters in BIOS Setup are incorrect.
USRGUIDE.BOO Page 39 Thursday, July 16, 1998 10:41 AM Monitor Problems Table 4: Problem Probable Cause The monitor will not power-up. The power cord is not con- Check the power cord and nected to an AC outlet. make certain it is connected to a working AC outlet. The monitor’s power switch is not in the ON position. The monitor’s power light is on but nothing displays on the screen. Solution(s) Make certain the switch is in the ON position.
USRGUIDE.BOO Page 40 Thursday, July 16, 1998 10:41 AM Printer Problems Table 5: Problem Probable Cause Solution(s) The printer will not power-up. The power cord is not con- Check the power cord and AC nected to a working AC outlet. outlet. The printer’s power switch Check the switch. is not in the ON position. The printer will not print. The printer prints garbage. (Serial printers) The printer will not print. 40 Gateway ALR 9000 User’s Guide The printer is off-line.
USRGUIDE.BOO Page 41 Thursday, July 16, 1998 10:41 AM Installation Problems Table 6: Problem Probable Cause Solution(s) A drive is not rec- The BIOS Setup program Enter the BIOS Setup program ognized by the reflects the wrong parame- and enter the appropriate system. ters. parameters for the device. The device is not formatted. Format the drive. The device controller is not Check jumpers and cable conconfigured properly. nections. Memory errors were detected during the powerup sequence.
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USRGUIDE.BOO Page 43 Thursday, July 16, 1998 10:41 AM Chapter 5: Maintenance Contents Cleaning the Mouse............................................... 44 Cleaning the Keyboard.......................................... 45 Cleaning the Monitor Screen ................................
USRGUIDE.BOO Page 44 Thursday, July 16, 1998 10:41 AM Cleaning the Mouse If the mouse pointer on the screen moves erratically when you move the mouse, dirt is probably on the rollers inside the mouse. In this case, clean your mouse as follows. Recommended Tools • • • • • cleaning cloth adhesive tape cotton swab isopropyl alcohol cross-tip screwdriver 1. Shut down the system. 2. Remove the bottom cover of the mouse. Depending on the model, you may need to first remove the screws that secure the cover.
USRGUIDE.BOO Page 45 Thursday, July 16, 1998 10:41 AM Cleaning the Keyboard Occasionally, you should clean the keyboard to free it of dust and lint particles that may be trapped under the keys. The easiest way to do this it to blow trapped dirt from the keys using an aerosol keyboard cleaner which is usually supplied with a straw-like extension for hard-to-reach places. If you spill liquid on the keyboard, follow the steps below. 1. Shut down the computer and disconnect the keyboard. 2.
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