User Guide Gateway 9515 Server
Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Getting Help . . .
Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 iv www.gateway.
Chapter 1 Checking Out Your Gateway Server ■ Locating drives, ports, jacks, and controls ■ Locating system board components ■ Available help resources 1
Front Hard drive bay (or optional diskette drive bay) Slim-line CD or DVD drive Hard drive bay Hard drive bay Hard drive bay 6* Hard drive bay Tape drive bay* (optional kit req’d) Control panel (standard) Hard drive bay * Optional tape drive installation also requires hard drive bay 6 because of the height of the tape drive. 2 www.gateway.
Control panel LAN 1 activity indicator LAN 2 activity indicator Power button Hard drive activity System ID LED button Power/ sleep System System ID LED LED status LED Video port Non-maskable interrupt button (recessed) www.gateway.
Local Control Panel (LCP) with LCD screen (optional) USB port LCD screen Menu scroll up Menu scroll down Menu scroll left Menu scroll right USB port System ID LED Reset button Hard drive activity LED LAN 1 activity LED Power/sleep LED Power button System status LED LAN 2 activity LED 4 www.gateway.
Back Low-profile PCI expansion bays Full-height, full-length PCI expansion bays I/O panel Redundant power Power supplies (second connectors power supply optional) I/O panel Keyboard PS/2 mouse Serial port B (RJ-45) LAN 1 and 2 jacks Serial port ID LED Video port USB Diagnostic LEDs ports www.gateway.
Interior Memory slots PCI slots 6 CPU 1 with heatsink Fan modules (4 standard) Fan modules (4 optional) Power supply cage Power distribution module www.gateway.
System board Connectors Control panel 34-pin Control panel, SATA IPMB diskette, IDE - ports USB 100-pin header USB header SCSI channel A ICMB Intel Management Module (IMM) connector Control panel 50-pin Serial A header Power connector ATA-100 connector System fan SCSI channel B Diskette System fan Battery PCI riser slot (full-height) +12V CPU power PCI riser slot (low-profile) CPU socket 2 CPU socket 1 I/O panel CPU 2 fan header DIMM sockets CPU 1 fan header www.gateway.
Hot-swap backplane SCSI backplane SCSI channel A OPT connector connector 8 Opening for optional sixth drive board Fan distribution Flex cable cable connector connector www.gateway.
Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. System Companion CD Use the System Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For instructions, see Using Your System Companion CD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.
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Chapter 2 Setting Up Your Server ■ Using your server safely ■ Installing your server into a cabinet ■ Starting and turning off your server ■ Setting up your operating system 11
Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. ■ Use the instructions on your server’s setup poster to set up your hardware. ■ Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations.
Protecting from power source problems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems. Surge protectors During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.
Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not covered here. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.
To mount your server in a cabinet: 1 2 Remove the two screws from each handle, then set the handles and screws aside. Align the slots in a server rail with the studs on the side of the server, then engage the slots with the studs and slide the rail back until it stops.
4 Place a disk guide over the disk guide screw hole towards the back of the server. Disk guide screw hole 5 Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server. Disk guide Disk guide screw 16 www.gateway.
6 Attach a nut bar to the inside of the two back cabinet posts using medium screws, but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step). 7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws. www.gateway.
8 With the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guides so they fit in the cabinet rails. The Gateway 975 server is shown as an example. Warning 9 Push the server toward the back of the cabinet until the fronts of the server rails touch the front cabinet posts. 10 Attach one of the server rails to the front cabinet post using two of the medium screws and one nut bar, then attach the remaining rail to the other cabinet post.
Installing the bezel Important The bezel is held in place by the server handles. If you are not installing the bezel, you do not need to install the handles. To install the bezel (optional): 1 With the server pulled out from the cabinet, align the holes in the handle with the holes in the front sides of the server. 2 Attach the handles to the sides of the server with two mounting screws on each side.
6 Use two screws through each handle to secure the server to the cabinet posts. Mounting hole Mounting hole 20 7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with the control panel area at the top right. 8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise. www.gateway.
Removing the server from a cabinet To remove the server from a cabinet: Caution 1 2 3 Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. Remove the screws through the handles that hold the server in the cabinet. While supporting the server, slide the server out from the cabinet until it stops.
Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and jacks on the back of the server. Caution When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.
When the power/sleep LED is... It means... Green (steady on) The server is turned on. Green (blinking) The server is in sleep mode. Off The server is turned off. When the system fault LED is... It means... Green (steady on) The server is operating normally. Green (blinking) The server is operating in a degraded condition. Orange (steady on) The server is in a critical or unrecoverable condition. Orange (blinking) The server is in a noncritical condition.
Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button. Caution 2 The power button on the server does not turn off server AC power.
Configuring the RJ-45 serial port The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1) must be changed on the system board.
Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.
Chapter 3 Maintaining Your Server ■ Caring for your server ■ Recording the BIOS configuration ■ Managing your server and network 27
Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. ■ Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
■ Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components. ■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.
Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions. Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.
To remove a BIOS security password: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 3 4 Select the Security menu, then select the password to remove. Enter the current password, then press ENTER. For the new password, leave the password field blank, then press ENTER. The password is removed. Tips & Tricks Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 118.
■ Read the state of the LCP buttons ■ Control the LCP buttons ■ Change LCP menus ■ Read information from the LCP microcontroller ■ Update the LCP firmware Navigation Scroll up Scroll down Scroll left or to previous option Scroll right or to previous page The following table shows the LCP menu options: Menu Options Description Configure the server Network (LAN channel 1 to 3) Configure TCO NIC ■ ■ ■ ■ IP address (BMC) Netmask Gateway address Enable LAN channel Inventory ■ ■ ■ ■ ■ View sy
Menu Options Description Configure the server (cont’d) BIOS revision View BIOS revision BMC firmware revision View BMC firmware revision Local Control Panel firmware revision View LCP firmware revision HSC firmware revision View HSC firmware revision HSC2 firmware revision View HSC2 firmware revision POST progress codes View POST progress codes Server health (drill down to subsystem(s) at fault) View the health of the system System event log View the system event log CPU sensors (CPU 1 t
Menu Options Description Control the server Boot flags (select from available boot flags) Configure boot order ■ Set the flag — one time reboot ■ Reboot the system Power control ■ ■ Power control Power on Power off Control the power state by creating button pushes — as if performed on the front panel by the user. Reset Power control IPMI control IPMI control ■ ■ Send the chipset a power control command. The same functionality as if done over LAN or by GSM.
Identifying your server While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.
Updating the baseboard management controller firmware The baseboard management controller (BMC) performs several system management functions such as: ■ Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected) ■ Managing non-volatile storage for the system event log and sensor data records ■ Interfacing with the emergency management port to send alerts and interact with remote management systems.
4 Move the shorting block from pins 2-3 to pins 1-2 on the Boot Block Update jumper (J1B1) on the IMM module. Important Jumper J1B1 is located on the IMM Module board. Jumper J1B1 on the IMM Module board 5 6 38 Replace the PCI riser assembly. Follow the instructions in “Closing the server case” on page 46, then reconnect the power cord. 7 8 9 10 Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD. 11 Follow the instructions in “Opening the server case” on page 44.
12 13 14 15 Remove the PCI riser assembly. Move the shorting block on the Boot Block jumper (J1B1) back to pins 2-3. Replace the PCI riser assembly. Follow the instructions in “Closing the server case” on page 46. Updating the FRU/SDR The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC. This includes adding a redundant power supply module, adding redundant hot-swap fans, or adding an Intel Management Module (IMM).
Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your System Companion CD. 40 www.gateway.
Chapter 4 Installing Components ■ Opening and closing the server case ■ Installing and replacing major components You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.
Preparing to install components Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your server ■ Has enough room to place all of your server parts ■ Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Customer Care).
Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case. Caution ESD can permanently damage electrostatic discharge-sensitive components in the server.
Opening the server case Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage. Caution For correct cooling and air flow, always reinstall the top panel before you turn on the server. Operating the server without the panel in place will cause the server to overheat.
6 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 inch. Panel release button 7 Lift the top panel away from the server. www.gateway.
Closing the server case To close the server case: 46 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 3 Slide the top panel onto the server. 4 5 Replace the shipping screw (if necessary). Slide the top panel toward the front of the server until it clicks into place. Reconnect the power cords and all other cables. www.gateway.
Removing and installing air ducts, air dams, and baffles Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives, processors, and power supplies. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes. Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffles in place.
3 Lift the processor air duct from the chassis. Removing the processor air dam If you are adding a second processor to a single processor system, you need to remove the air dam located on the underside of the processor air duct. Caution If you add a second processor to your server, you must remove the processor air dam or the processor may overheat, causing possible data loss and damage to the processor.
4 Turn the processor air duct over, then remove the air dam from the mounting pins. 5 6 Follow the instructions in “Installing the processor air duct” on page 50. Follow the instructions in “Closing the server case” on page 46. www.gateway.
Installing the processor air duct To install the processor air duct: 1 Place the processor air duct over the processor sockets. The front edge of the air duct should contact the fan module, and the top of the installed air duct should be flush with the top of the power supply. 2 Follow the instructions in “Closing the server case” on page 46. Removing the air baffles Your server is equipped with a hot-swap backplane, supporting hot-swap SATA or SCSI hard drives, so your server has two air baffles.
To remove the air baffles: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 44. Important Take note of the cable routing under and around the air baffles. You will need to re-route these cables when the baffles are reinstalled. 3 Pull up on the large air baffle to remove it from the server chassis.
7 52 Disengage the hooks that attach the baffle to the back of the drive bay, then pull up on the small air baffle to remove it from the server chassis. www.gateway.
Installing the air baffles Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffles in place. Failure to do this could result in equipment damage. To install the air baffles: 1 Place the small air baffle into the chassis behind the drive backplane, routing the cables as noted in the removal process. 2 3 Engage the hooks on the baffle with the matching slots on the back of the drive area.
6 Line up the hole in the baffle with the guide pin in the chassis, then push down on the baffle to secure it to the chassis. Caution 7 54 Make sure you do not pinch any cables under the baffle as you are reinstalling it. Failure to do this could result in misalignment of the baffle and incorrect airflow in the server. Follow the instructions in “Closing the server case” on page 46. www.gateway.
Installing and removing drives Your server’s basic configuration includes one CD or DVD drive and as many as five SATA or SCSI hot-swap hard drives. An optional sixth hot-swap hard drive, tape backup drive (but not both), or diskette drive can also be added. As you prepare to install drives, remember: ■ If you need to install a diskette drive and a CD or DVD drive is installed in the slim-line drive bay, you must install the diskette drive in a converted hard drive bay.
Installing a diskette in a converted hard drive bay If you need to install a diskette drive into your server, you must install the diskette drive in the top, left hard drive bay, directly under the slim-line drive bay. To install a diskette drive in a converted hard drive bay: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.
6 Slide the diskette drive into the drive carrier. The back of the drive should go into the carrier first with the bottom of the drive facing down. 7 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit. 8 Reattach the rails to the sides of the carrier with the four screws you previously removed. www.gateway.
9 58 Open the connector on the back of the diskette drive by pulling up on the connector cover. 10 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then push down on the connector cover to lock it into place. 11 Insert the new drive assembly into the upper-left hard drive bay until it clicks into place. www.gateway.
12 Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. See “Hot-swap backplane” on page 8 for the location of the connector. 13 Insert the other end of the diskette flat flex cable into the backplane connector, then push in on the connector cover to lock the cable into place. 14 15 16 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 46.
Removing a diskette drive from the converted hard drive bay To remove a diskette drive from the converted drive bay: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. Caution The diskette drive is not hot-swappable. Before installing or removing the drive, make sure that power is turned off. 2 3 4 Follow the instructions in “Opening the server case” on page 44.
Installing a CD or DVD drive To install a CD or DVD drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. Caution The CD or DVD drive is not hot-swappable. Before installing or removing the drive, make sure that power is turned off. 2 3 4 Follow the instructions in “Opening the server case” on page 44.
62 6 Align the connector on the interposer board with the connector on the back of the CD or DVD drive, then attach the board to the drive with two screws (included with your server). 7 8 Attach the 44-pin CD drive cable to the back of the interposer board. 9 Connect the other end of the 44-pin cable into the connector on the backplane. See “Hot-swap backplane” on page 8 for the location of the connector.
Removing a CD or DVD drive To remove a CD or DVD drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. Caution The CD or DVD drive is not hot-swappable. Before installing or removing the drive, make sure that power is turned off. 2 3 4 Follow the instructions in “Opening the server case” on page 44.
Installing a hard drive Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as five 1-inch high 3.5-inch hot-swap SATA or SCSI hard drives (six with optional sixth drive board). You can purchase additional drives through your Gateway Sales or Customer Care representative. Important Gateway tests and verifies the operation and compatibility of the drives it sells.
4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. - OR If you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer from the tray. 5 Line up the screw holes in the new drive with the holes in the side of the drive tray, then secure the drive to the tray with the four screws you removed in Step 4.
Installing a tape drive Important Although the power and SCSI cables for the tape drive are not included with your server, they can be purchased from Gateway. Important A tape drive can only be installed in your server if a sixth hard drive (and the sixth drive board) is not already installed. The installed tape drive will occupy the sixth drive bay and the space above it (covered initially by the tape drive filler panel). Tape drive installation requires: ■ A tape drive installation kit ■ A 3.
4 Using a long-bladed screwdriver, push the tape drive filler panel out of the front of the chassis. 5 Remove the blank drive carrier from the sixth hard drive bay by following the instructions in “Installing a hard drive” on page 64. 6 Secure the tape drive to the tape drive carrier (provided with the optional tape drive kit) with the four screws that are included in the kit. www.gateway.
68 7 Slide the tape drive assembly into the tape drive/sixth drive bay until it clicks into place. 8 Connect the end of the SCSI cable labeled “Tape Drive” to the SCSI connector on the tape drive. www.gateway.
9 Route the SCSI cable along the front of the fan module, then through the openings in the underside of the large air baffle. Follow the instructions in “Removing the air baffles” on page 50 and “Installing the air baffles” on page 53. 10 Attach the end of the SCSI cable labeled “Server Board” to the SCSI connector on your add-in SCSI card.
6 7 Hold the sixth drive option board above and in front of the opening in the backplane. Align the tabs in the option board with the holes in the backplane, then move the board down and toward the back of the chassis to seat the board. Make sure the bottom of the option board seats into the plastic retainer at the bottom of the opening in the backplane.
13 Install the SCSI drive into the sixth drive bay by following the instructions in “Installing a hard drive” on page 64. 14 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Configuring your onboard RAID solutions Your server comes equipped with an onboard, chipset SCSI RAID solution, which supports RAID levels 0 (striping) and 1 (mirroring).
During the boot process you will see the following message: Press - for BIOS Console 8 9 10 Press and hold the CTRL key, then press the C key. The RAID BIOS console will open. Configure the RAID options, then exit the RAID BIOS console. Reboot the server. Integrated Mirroring configuration The following must be considered when configuring the onboard SCSI RAID solution for Integrated Mirroring: ■ The BIOS-based CU allows you to create one mirrored volume per Fusion-MPT controller.
a In the RAID Properties screen, use the arrow keys to select the primary disk for the IM volume (the disk with the data you want to mirror). b Use the arrow keys to move to the Array Disk column for this disk, then use the + and - keys to select Yes as the value. c When the Keep Data/Erase Disk message appears, press F3 to keep the data that is currently on this disk. The value in the Array Disk column changes to Primary.
Integrated Striping configuration The following must be considered when configuring the onboard SCSI RAID solution for Integrated Striping: ■ The BIOS-based CU allows you to create one Integrated Striped volume per controller. ■ An IS volume can have from two to six disks. ■ Disks in an IS volume must be non-removable, single-LUN disks that support 512-byte sectors, wide synchronous transfers, Qtag’d I/Os, and a unit serial number.
6 When you have selected all disks for the IS volume, press ESC and select Save changes, then exit this menu. (If you do not want to create the volume, select Discard changes, then exit this menu.) The IS volume exists as soon as you save the changes. The RAID Properties screen now displays the IS volume properties and status. Filling empty drive bays Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, as appropriate.
Installing memory Your server supports from 256 MB to 16 GB* of total memory. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB. Caution Modules must be installed in banks in identical pairs. Use only DDR2-400 compliant, 240-pin, SDRAM registered ECC, DIMM memory modules. Memory modules must be installed in pairs to completely fill each bank and the banks must be filled in order. If memory is installed incorrectly, your server will not start.
Supported DDR2-400 DIMM populations Bank 3 - DIMMs 3A and 3B Bank 2 - DIMMs 2A and 2B Bank 1 - DIMMs 1A and 1B Single row Single row Single row Empty Single row Single row Empty Empty Single row Empty Double row Double row Empty Empty Double row Empty Single row Double row Single row Single row Double row Memory online sparing The chipset on the system board in the Gateway 9515 supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure.
3 Pull the plastic tabs away from the sides of the memory module slot. If you are replacing a memory module, lift the old module out of the slot. 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 6 Follow the instructions in “Closing the server case” on page 46. 7 78 Turn on the server and open the BIOS setup utility.
Installing and removing PCI expansion cards Caution Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage. Removing and installing the PCI riser assembly To remove and reinstall the PCI riser assembly: 1 Follow the instructions in “Preventing static electricity discharge” on page 43.
6 Place the PCI riser assembly on a stable, static-free surface and add or remove PCI expansion cards as necessary. 7 Lower the PCI riser assembly straight down into the server chassis, aligning the hooks on the back of the riser assembly with the notches in the back of the chassis, then press firmly to seat the PCI riser assembly into the slots in the system board. Hooks Notches 8 9 Follow the instructions in “Installing the processor air duct” on page 50.
To remove and install a PCI riser connector: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 44. 5 Remove any installed PCI expansion cards by following the instructions in “Removing a PCI expansion card” on page 82. 6 Push in on the blue release lever at the end of the PCI riser connector.
9 While holding the blue lever in, line up the holes in the replacement PCI riser connector with the riser retention pins, then place the connector on the retention pins. 10 Slide the PCI riser connector toward the front of the PCI riser assembly, then release the blue lever, locking the connector into place. 11 12 Follow the instructions in “Installing a PCI expansion card” on page 83. 13 14 15 Follow the instructions in “Installing the processor air duct” on page 50.
4 Remove the PCI riser assembly from the server by following the instructions in “Removing and installing the PCI riser assembly” on page 79. 5 Open the PCI retention clip on the PCI riser card assembly. For full length PCI expansion cards, also open the full length PCI card retention clip at the front of the PCI riser assembly. PCI card retention clip Full length PCI card retention clip 6 7 Remove the PCI expansion card and place it in a static-free bag for storage.
To install a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 44. 5 Open the PCI retention clip on the PCI riser card assembly. Follow the instructions in “Removing the processor air duct” on page 47.
Replacing the fan module To replace the fan module: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 44. 5 Lift the fan module from the chassis floor and disconnect the fan distribution cable from the backplane. 6 7 Remove the fan module from the chassis.
8 Place the fan module over the chassis standoffs and slide the module to the right until the blue tab clicks into place. 9 Connect the folded fan module ribbon cable to the fan module (and connect the other end of the cable to the system board, if it is not already connected). 10 Follow the instructions in “Closing the server case” on page 46. Replacing a system fan The system fans in this server can be individually replaced.
Caution System fans are not hot-swappable. Before removing or replacing a fan, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet. To replace a system fan: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.
Installing a processor The server is compatible with Intel® Xeon processors with an 800 MHz front side bus speed and a processor speed of 2.8 MHz or faster. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 113. Warning Processors and heat sinks may be hot if the computer has been running.
5 Loosen the four captive screws (one on each corner of the heatsink). 6 Remove the heat sink. Caution The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged. If the heatsink sticks to the processor, rotate the heatsink slightly to loosen it.
8 If you are installing a second processor in your server, follow the instructions in “Removing the processor air dam” on page 48 to remove the processor air dam in the processor air duct. Caution 9 10 90 If you add a second processor to your server, you must remove the processor air dam or the processor may overheat, causing possible data loss and damage to the processor.
11 Place the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor. Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 12 Loosely screw in the captive screws on the corners of the heat sink, gently tightening diagonal screws (screw in one screw, then the screw located diagonally to the first screw).
Installing an Intel Management Module (IMM) The optional Intel Management Module (IMM) provides enhanced levels of server functionality over the standard baseboard management controller (BMC). Several additional features become available with the IMM installed, including memory mirroring and sparing, redundant hot-swap chassis fans, and the local control panel (LCP).
6 Find the IMM connector on the left back portion of the system board. IMM connector Hole for standoff 7 Grasp the module board by the edges, close to the mounting connector, align the board with the IMM connector on the system board, then gently apply pressure to seat the module. Caution Exercise extreme caution when installing the IMM module. The module is fragile and can be damaged easily.
Replacing a power supply module Your server uses as many as two 700 W hot-swappable power supply modules. If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply.
3 Push the power supply’s green locking lever to the left to release the power supply module from the chassis. 4 5 Pull the power supply module out of the server. 6 7 Connect the AC power cord to the new power supply module. Insert the new power supply module into the server, with the green locking lever to the right, until it locks into place. If you added a redundant power supply module, see “Updating the FRU/SDR” on page 39. www.gateway.
Replacing the power distribution module To replace the power distribution module: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 44. 5 Remove the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 79.
7 Disconnect the main power, power signal, and CPU power cables from the system board. See “System board” on page 7 for the location of the connectors on the system board. Power Main signal power cable cable 8 CPU power cable Disconnect the 2×3 power cable from the hot-swap backplane. See “Hot-swap backplane” on page 8 for the location of the connectors on the hot-swap backplane. www.gateway.
98 9 Press the bar at the front of the power distribution module to release the module, then slide the module forward slightly and lift it from the chassis. 10 Set the new power distribution module into the server, then push down on the bar at the front of the module and engage the holes in the module with the pins in the chassis. www.gateway.
11 Reconnect the main power, CPU power, and power signal cables from the power distribution module to the system board. 12 13 14 15 Follow the directions in “Installing the air baffles” on page 53. 16 Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 79. 17 Follow the instructions in “Closing the server case” on page 46. Reconnect the 2×3 power cable to the hot-swap backplane.
Replacing the hot-swap backplane To replace the hot-swap backplane: 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 44. 5 Remove the fan module by following the instructions in “Replacing the fan module” on page 85.
9 10 Place the backplane in a static-free bag to store it for future use. Push the USB cable to the chassis floor, so that when the backplane is installed, the USB cable will be routed beneath the edge of the backplane. Make sure the USB cable is positioned inside of the cutout at the back of the control panel. USB cable Cutout www.gateway.
11 Holding the new backplane by the edges only, slide the backplane into place in the chassis until the pins at the right and left sides of the backplane bracket are fully inserted into the matching holes in the right and left guides in the chassis. Caution Pressing or pulling on any components on the backplane could result in damage to the backplane. Caution Make sure you do not pinch, bind, or damage any cables as you install the backplane.
Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.
7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. CMOS battery 104 8 Push the battery retention clip away from the battery until the battery lifts up, then remove the old battery. You can use a screwdriver to help lift the battery. 9 Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place.
Replacing the control panel The steps for replacing the standard control panel and the optional local control panel (LCP), with LCD screen, are almost identical and are described in the following steps. Differences in the procedure, where they exist, are noted. Caution Important Your server must be operated with a control panel in place. Correct operation of the optional LCP control panel requires the optional IMM module.
4 Press the blue latch at the back of the control panel module, then slide the module out of the chassis enough to reach the USB and front panel cables. Important You may need to disconnect the USB and front panel cables from the system board or backplane to provide sufficient slack in the cables to gain access to the control panel cable connectors.
9 10 Replace the bezel by snapping it into place on the front of the server. Follow the instructions in “Closing the server case” on page 46. www.gateway.
Replacing the system board To replace the system board: 108 1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 3 Follow the instructions in “Opening the server case” on page 44. 4 Remove the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 79.
9 Remove the 9 screws that secure the system board to the server. Screw Screw Screw Screw Screw Screw Screw 10 Screw Screw Slide the system board toward the front of the server. If the board is difficult to move, push on the back I/O port panel for added leverage. www.gateway.
110 11 12 Lift the board away from the case. 13 14 15 16 17 Replace the three system board screws you removed in Step 9. 18 19 Follow the instructions in “Closing the server case” on page 46. 20 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility. 21 If your server does not start after installing the new system board, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.
Chapter 5 Using the BIOS Setup Utility ■ Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to their factory defaults ■ Resetting the BIOS passwords 111
Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server. Before changing any settings, write them down in case you need to restore them later.
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: 1 2 Print the appendix for “BIOS Settings” on page 155. 3 4 5 6 Record any custom BIOS settings on your printout. Restart your server, then press F2 when the Gateway logo screen appears during startup. Download the BIOS update from support.gateway.com. Follow the instructions in the self-extracting BIOS update file.
3 Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system board), then place the jumper across pins 2-3. 4 5 Follow the instructions in “Closing the server case” on page 46. Reconnect the power cords and turn on the server. The BIOS is forced to boot from the lower partition. After you repair the upper BIOS partition, return the server to the default condition. 6 Turn off the server, then disconnect the power cords and all other cables connected to the server.
To manually recover the BIOS: 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 44. Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper. 3 Remove the jumper across pins B1-B2, then place the jumper across pins B2-B3.
8 9 10 11 12 116 Turn off the server, then disconnect the power cords and all other cables connected to the server. Follow the instructions in “Opening the server case” on page 44. Place the jumper back onto pins B1-B2. Follow the instructions in “Closing the server case” on page 46. Plug in the AC power cords and turn on the server, then verify that the recovery was successful. www.gateway.
Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults: ■ Press the power and reset buttons on the front of the server. ■ Move the Clear BIOS jumper on the system board. To reset the BIOS using the power and reset buttons: 1 2 Print the appendix for BIOS Settings in this guide. 3 4 Record any custom BIOS settings on your printout. 5 Release both buttons at the same time. The BIOS is reset.
3 Remove the jumper across pins C1-C2, then place the jumper across pins C2-C3. 4 5 6 Follow the instructions in “Closing the server case” on page 46. 7 8 9 Follow the instructions in “Opening the server case” on page 44. Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. Turn off the server, then disconnect the power cords and all other cables connected to the server. Place the jumper back onto pins C1-C2.
To clear the BIOS password(s): 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 44. Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper. 3 Remove the jumper across pins A1-A2, then place the jumper across pins A2-A3.
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Chapter 6 Troubleshooting ■ Getting telephone support and training ■ Interpreting error messages and codes ■ Troubleshooting If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 122 for more information about how to get help.
Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: 122 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description NEW How to reach Gateway’s fee-based software tutorial service Get tutorial assistance for software issues.
Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty. ■ Make sure that you are grounded correctly before opening the server.
Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the drive settings are correct.
Invalid password ■ Enter your password again. Some passwords are case sensitive. ■ If you do not know the password, you may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings. For instructions, see “Resetting BIOS passwords” on page 118.
Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server.
Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies. ■ Remove the top panel by following the instructions in “Opening the server case” on page 44, then make sure that all cables inside the case are attached securely.
Beeps Description Troubleshooting steps 3 Base memory read/write test error Same as for 1 beep. 4 System board timer not operational. Possible system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. ■ ■ 5 A processor on the system board generated an error. If the beep code occurs even when all expansion cards have been removed, the system board is at fault.
Additional beep codes provided by optional Intel Management Modules In addition to the preceding beep codes, the following additional beep codes are provided if an Intel Management Module is installed: Beep Codes Description 1 Control panel CMOS clear has been initiated 1-5-1-1 Processor failure. Reseat or replace the failed processor. 1-5-2-1 No processor is installed or the CPU 1 socket is empty. Reseat or replace the failed processor.
LED Name Function Location Color Description ATA drive activity Front panel Front panel and left side of system board Green Blinking = Drive active DIMM Fault Identify failing memory module On the system board, at the back of each DIMM socket Orange On = Fault POST Code diagnostic LEDs 1-4 (LSB, bit1, bit2, MSB) Display boot 80 POST code On the left back of the system board Each LED can be Off, Green, Orange, or Red See Post Code Table below CPU 1 and 2 Fan Fault Identify fan failure A
POST code checkpoints The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS: Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 03 Off Off G G Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.
Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 0E G Testing and initialization of different Input Devices. Also, update the Kernel Variables. G G Off Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules. 13 Off Off G O Early POST initialization of chipset registers. 24 Off G R Off Uncompress and initialize any platform specific BIOS modules.
Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 52 Off R G R Update CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. 60 Off R R Off Initialize NUM-LOCK status and programs the KBD typematic rate. 75 Off O R O Initialize Int-13 and prepare for IPL detection. 78 G R R R Initialize IPL devices controlled by BIOS and option ROMs. 7A G R O R Initialize remaining option ROMs.
Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description AB O Off O G Prepare BBS in Int 19 boot. AC O G R Off End of POST initialization of chipset registers. B1 R Off R O Save system context for ACPI. 00 Off Off Off Off Pass control to OS Loader (typically INT19h). 61-70 - - - - OEM POST Error. This range is reserved for chipset vendors and system manufacturers. The error associated with this value may be different from one platform to the next.
Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description D6 R O G R Both key sequence and OEM-specific method is checked to determine if BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information. D7 R O G O Restore CPUID value back into register. The Bootblock-Runtime interface module is moved to system memory and control is given to it.
Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description EF O O O G Read error occurred on media. Jump back to checkpoint EB. F0 R R R R Search for pre-defined recovery file name in root directory. F1 R R R O Recovery file not found. F2 R R O R Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file. F3 R R O O Start reading the recovery file cluster by cluster. F5 R O R O Disable L1 cache.
DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: ■ ■ ■ 38 Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.
BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 103. CD drive Your server does not recognize a CD or the CD drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 111. ■ Reinstall the device driver.
Expansion cards Your server does not recognize an expansion card ■ Restart your server. ■ Make sure that you have installed the necessary software or driver. For instructions, see the card’s documentation. ■ Reseat the expansion card and riser card. For instructions, see “Installing and removing PCI expansion cards” on page 79. ■ If another slot of the correct size is available, install the card in a different slot.
■ Turn off your server, then remove all hard drives and push them in again to make sure that the drives are seated correctly. For instructions, see “Installing a hard drive” on page 64. You are having problems with a SATA drive ■ For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has recognized the drive. ■ Make sure that the power cable and SATA cables are attached securely to the drive cage. ■ If the drive is not detected, try a different SATA port.
Memory Memory errors were detected during server start up ■ Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page 76. ■ A memory module may be defective. If possible, try another memory module and see if the error repeats. Modem (telephone dial-up) See also Internet. Your modem does not dial or does not connect ■ Make sure that your server is connected to the telephone line and the telephone line has a dial tone.
■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. ■ Check the port and cable for bent or damaged pins. ■ Connect your monitor to another computer, or connect a monitor that you know works to your server. The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.
Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. ■ Set the Retest Processor option in the BIOS Setup utility to Yes. ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation. www.gateway.
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Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.
System specifications Case size 26.46 × 16.93 × 3.45 inches (67.2 × 43.0 × 8.75 cm) (without handles) Weight Varies by configuration. A fully loaded server weighs about 60 lbs. (27.
System board specifications Processor Dual socket 604 package 800 MHz Front Side Bus Supports as many as two Intel Xeon CPUs, 2.
Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements Temperature Nonoperating: -40° to 158°F (-40° to 70°C) Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every 1,000 feet (305 meters). Humidity Shock Nonoperating: 90% relative (noncondensing) at 86° F (30° C) Operating - 2.
Electronic specifications Memory map Address Range (hex) Amount Function 0 to 07FFFFh 640 KB DOS region, base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts The following table reflects a typical configuration, but you can change these interrupts.
ISA Interrupt Description IRQ6 Diskette controller IRQ8 Real-time clock/HPET#1 in legacy replacement mode IRQ9 Generic, Option for SCI IRQ10 Generic, Option for SCI IRQ11 HPET #2, option for SCSI, TCO IRQ12 Mouse controller IRQ13 System interrupt/FERR IRQ14 Primary ATA, legacy mode IRQ15 Secondary ATA, legacy mode PIRQA USB 2.0 controller 1 and 4 PIRQB Video PIRQC USB 2.0 controller 3, Native IDE, SATA PIRQD USB 2.
Device Interrupt A Interrupt B Interrupt C Interrupt D Legacy IDE ICH5R_IRQ15 Intel 82546GB 1 P64A_IRQ6 Intel 82546GB 2 P64A_IRQ7 SCSI Controller 1 P64B_IRQ2 SCSI Controller 2 P64B_IRQ1 FL Riser TCK & TCO P64A_IRQ0 P64A_IRQ3 P64A_IRQ5 P64A_IRQ4 P64A Slot 1 P64A_IRQ0 P64A_IRQ3 P64A_IRQ5 P64A_IRQ4 P64A Slot 2 P64A_IRQ3 P64A_IRQ5 P64A_IRQ4 P64A_IRQ0 P64A Slot 3 P64A_IRQ5 P64A_IRQ4 P64A_IRQ2 P64A_IRQ1 LP Riser P64B_IRQ4 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 P64B Slot 1 P64B_IRQ4
Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. 154 www.gateway.
Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings: 1 2 Restart your server 3 Select menus and submenus to display setting information. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Caution BIOS menu Setting the wrong values in the Advanced Menu may cause the server to malfunction.
BIOS menu BIOS submenu Setting Value CPU1 (CPUID, Cache L1, Cache L2, Cache L3) CPU2 (CPUID, Cache L1, Cache L2, Cache L3) Processor Retest Enabled Disabled Max CPUID Value Limit Enabled Disabled Hyper-Threading Technology Enabled Intel Speed Step™ Tech Auto Disabled Disabled IDE Configuration Onboard P-ATA Channels Disabled Primary Secondary Both Onboard S-ATA Channels Disabled Enabled Configure S-ATA as RAID Disabled Enabled S-ATA Ports Definition A1-3rd M/A2-4th M A1--4th M/ A2-3rd M
BIOS menu BIOS submenu Setting Value Secondary IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu. Secondary IDE Slave N/A (auto-detected) Selects IDE Device Configuration sub-menu. Third IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu. Fourth IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu.
BIOS menu BIOS submenu Setting Value Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Serial Port B Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 USB Configuration USB Devices Enabled (List of USB devices detected by BIOS) USB Function Disabled Enabled Legacy USB Support Disabled Keyboard only Auto Keyboard and Mouse Port 60/64 Emulation Disabled Enabled USB 2.0 Controller Enabled Disabled USB 2.
BIOS menu BIOS submenu Setting Value Dual Monitor Video Enabled Disabled Onboard NIC 1 (Left) Disabled Enabled Onboard NIC 1 ROM Disabled Enabled Onboard NIC 2 (Right) Disabled Enabled Onboard NIC 2 ROM Disabled Enabled Onboard SCSI Disabled Enabled Onboard SCSI ROM Disabled Enabled Onboard SCSI Mode * IM/IME (Integrated Mirroring/Integrated Mirroring Enhanced) IS (Integrated Striping) Slot 1 Option ROM Disabled Enabled Slot 2 Option ROM Disabled Enabled 160 Slot 3 Option ROM Disab
BIOS menu BIOS submenu Setting Value Slot 6 Option ROM Disabled (Only visible when supported by riser) Enabled Memory Configuration DIMM 1A (Information) Installed Not Installed Disabled Spare DIMM 1B (Information) Installed Not Installed Disabled Spare DIMM 2A (Information) Installed Not Installed Disabled Spare DIMM 2B (Information) Installed Not Installed Disabled Spare DIMM 3A (Information) Installed Not Installed Disabled Spare DIMM 3B (Information) Installed Not Installed Disabled S
BIOS menu BIOS submenu Setting Value Memory Remap Feature Enabled Disabled Sparing Sparing (Disabled provides the most memory space. Sparing reserves memory to replace failures.
BIOS menu BIOS submenu Setting Value nth Boot Device Varies (Specifies boot sequence from the available devices. A device enclosed in parenthesis has been disabled.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.
BIOS menu BIOS submenu Setting Value User Password is (Installed/Not installed) Set Admin Password (Set or clear Admin password) Set User Password (Set or clear User password) User Access Level No Access View Only Limited Full Access Clear User Password Fixed disk boot sector protection Disabled Password On Boot Disabled Enabled Enabled Secure Mode Timer 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes Secure Mode Hot Key (Ctrl-Alt-) [Z] Secure Mode Boot Disabled [L
BIOS menu BIOS submenu Setting Value Server Board Part Number Varies Server Board Serial Number Varies NIC 1 MAC Address Varies NIC 2 MAC Address Varies System Part Number Varies System Serial Number Varies Chassis Part Number Varies Chassis Serial Number Varies BIOS Version BIOS ID string (excluding build time/date) BMC Device ID Varies BMC Firmware Revision Varies BMC Device Revision Varies PIA Revision Varies SDR Revision Varies HSC FW Revision (HSBP) Firmware revision of
BIOS menu BIOS submenu Setting Value Baud Rate 9600 19.2K 38.4K 57.6K 115.
BIOS menu BIOS submenu Setting Value Assert NMI or SERR Disabled Server (Cont’d) Enabled Assert NMI or PERR Disabled Enabled Resume on AC Power Loss Stays Off Power On Last State (Only displayed if Intel Management Module is present. Default if present.
BIOS menu BIOS submenu Setting Value Platform Event Filtering Enabled Disabled Exit Save Changes and Exit (F10) Discard Changes and Exit (ESC key) Discard Changes (F7) Load Setup Defaults (F9) Load Custom Defaults Save Custom Defaults * See the following Caution before changing the Onboard SCSI. Caution Before changing modes, back up array data and delete existing arrays, if any. Otherwise, loss of data may occur.
BIOS submenu BIOS 2nd level submenu Setting Value Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T.
BIOS submenu BIOS 2nd level submenu Setting Value DMA Mode Auto SWDMA 0-2 MWDMA 0-2 UWDMA 0-5 S.M.A.R.T. Auto Disabled Enabled 32Bit Data Transfer Disabled Enabled BIOS submenu BIOS 2nd level submenu Setting Value USB Mass Storage Reset Delay 10 Sec USB Configuration (Cont’d) USB Mass Storage Device Configuration 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device.
BIOS submenu BIOS 2nd level submenu Setting Value Device #n Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM www.gateway.
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Appendix C Safety, Regulatory, and Legal Information ■ Safety information ■ Legal and Regulatory Information 173
Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, ot
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.
Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Notices Copyright © 2004 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index Numerics 5.
configuration jumper 7 configuring onboard RAID 71 RJ-45 serial port 25 connections diskette drive 7 front panel 7 IDE 7 keyboard 5 LAN 5 monitor 5 mouse 5 network 5 power 5, 7 PS/2 5 RJ-45 7 SCSI 5, 7 serial 5 USB 2, 3, 5 VGA 5 video 3 control panel LCD 32 optional 4 replacing 105 standard 3 cover panels removing 44 diskette drive connector 7 installing 61 location 2 replacing 61 troubleshooting 139 display troubleshooting 143 documentation Gateway Web site 9 System Companion CD 40 drive bays location 2 d
location 7 removing 85 replacing 85 filling empty drive bays 75 finding specifications 148, 154 front panel connector 7 G Gateway Customer Care 122 Learning Libraries 123 Web address 9 Web site 9 Gateway Server Manager 31 H hard drive indicator 2 installing 64 LED indicator 2 troubleshooting 140 heat sink installing 88 help telephone support 122 tutoring 123 hot-swap backplane, SCSI 8 backplanes 8, 100 hard drives 2, 64 power supply 94 hot-swap drives installing 64 location 2 I I/O panel 5 IDE connectors
port 5 troubleshooting 141 L LAN jack 5 LCD control panel 32 screen 4 LED indicators 23 LED information 130 LEDs 2, 23 diagnostic 131 system board 130 line conditioners 13 local control panel 4, 32 location drive bays 6 fan module 6 memory slots 6 PCI riser assembly 6 power supply cage 6 processor air duct 6 lock Kensington 5 key 2, 20, 44 location 2, 5 M Main menu BIOS Setup utility 112 maintenance cleaning 28 cleaning case 28 cleaning keyboard 29 cleaning screen 29 Gateway Server Manager 31 general guid
diagnostic LEDS 132 power auxiliary connector 7 button 2, 22, 24 cord connector 5, 7 indicator 2, 23 LED 2, 23 line conditioners 13 main connector 7 protecting from surges 13 reset button 2 source problems 13 static electricity 43 surge protectors 13 troubleshooting 144 uninterruptible power supply (UPS) 13 power distribution module installing 96 power supply installing 94 manageability connector 7 uninterruptible 13 power-on self-test 23 processor heat sink 88 installing 88 removing air dam 48 replacing 88
security switch connector location 7 serial number 122 serial port 5 server back 5 identifying 36 interior 6 mounting 14 removing from cabinet 21 starting 22 turning off 24 turning on 22 Server menu BIOS Setup utility 112 setting up hardware 12 operating system 26 safety precautions 12, 28, 174 Setup utility see BIOS Setup utility sixth drive option installing 69 slots memory 7 specifications 148, 154 electronic 151 environmental 150 system 148 system board 149 standard control panel 3 starting server 22 st
LED information 130 master boot record 141 memory 142 modem 142 monitor 143 power 144 power source problems 13 processor 145 safety guidelines 124 SCSI drive 140 technical support 122 telephone support 122 video 143 turning off server 24 turning on server 22 U uninterruptible power supply (UPS) 13 updating the BIOS 113 UPS 13 USB ports 5 internal connector 7 location 2, 5 user password 31 utilities BIOS Setup 111 V VGA port 5 W Web site Gateway 9 www.gateway.
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A MAN 9515 USR GDE R0 12/04
