User Guide Gateway 9210 Server
Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a CD or diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 www.gateway.
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Chapter 1 Checking Out Your Gateway Server ■ Drives, ports, jacks, and controls ■ System board components ■ Help resources 1
Unpacking Warning When unpacking your server, use two people or a mechanical lifting assist device to avoid personal injury or damage to the equipment. To unpack your server: 2 1 Remove the accessory box(es) and make sure that all components you ordered are present. 2 3 Remove the foam insert from the top of the server. With the help of another person or a mechanical lift, carefully remove the server from the carton and place it on a flat surface. www.gateway.
Front CD drive USB port Diskette drive Power button and power LED indicator www.gateway.
Back Power connector Release latch USB ports Mouse port Keyboard port Serial port Monitor port Shipping thumbscrew LAN jacks Kensington lock slot Release latch Card retention cover thumbscrew Card retention cover 4 www.gateway.
System board Connectors CPU power connector Memory slots Serial port connector Processor fan power connector System fan power connector CPU slot System fan power connectors Front panel USB connector Auxiliary power connector Main power connector Secondary IDE connector 32-bit PCI slot Primary IDE connector Diskette drive connector Battery SATA 1 and 2 connectors Front panel connector 64-bit PCI slots Chassis intrusion switch connector System jumpers System fan power connectors www.gateway.
Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. System Companion CD Use the System Companion CD to access file utilities, hardware drivers, and documentation for your server and its components. For more information, see “Using your System Companion CD” on page 20. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.
Chapter 2 Setting Up Your Server ■ Use your server safely ■ Start and turn off your server ■ Set up your operating system 7
Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation. ■ Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).
Protecting from power source problems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems. Surge protectors During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.
Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com. 10 www.gateway.
Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and jacks on the back of the server. Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.
If nothing happens when you press the power button: 3 ■ Make sure that the power cable is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on. ■ Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls. ■ If you cannot find the cause of the power loss, contact Gateway Technical Support.
Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button. Warning 2 The power button on the server does not turn off server AC power.
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Chapter 3 Maintaining Your Server ■ Care for your server ■ Record the BIOS configuration ■ Manage your server and network 15
Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. ■ Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
■ Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components. ■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.
Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
System administration Gateway Systems Manager Gateway Systems Manager 3.0 (GSM) lets you locally (using the Server console) and remotely (using the Administrator console) monitor the health and performance of your servers. From the Administrator console you can monitor any server that has one of the two consoles installed.
To remove a BIOS security password: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 3 4 Select the Security menu, then select the password to remove. Enter the current password, then press ENTER. For the new password, leave the password field blank, then press ENTER. The password is removed. Tips & Tricks Passwords can also be cleared using jumpers on the system board. For instructions, see “Changing jumper settings” on page 60.
Using the System Setup Utility The System Setup Utility (SSU) lets you: ■ View the System Event Log (SEL Mgr.) ■ View Sensor Data Records (SDR Mgr.) ■ View Field Replaceable Unit information (FRU Mgr.) ■ Set up the server to send alerts for platform events ■ Set up the remote LAN access for the server for out-of-band (OOB) access through Gateway Server Manager Important The SSU does not work within a DOS window running under an operating system such as Windows.
Viewing Sensor Data Records To view the Sensor Data Records (SDR): 1 Boot your server from the System Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 In the SSU main window, under Viewers, double-click SDR Manager. SDR categories are displayed in the left window pane. 3 In the left window pane, double-click a category. The category expands to show a list of SDRs for that category. 4 Double-click an SDR. Information for that SDR is displayed.
Setting up remote access You can set up the server so you can perform system management tasks remotely. Setting up remote LAN access To set up remote LAN access: 1 Boot your server from the System Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 3 In the SSU main window, under Server Configuration, double-click LAN Setup. To require a password for remote access, type the password in the Enter New Password box and in the Verify New Password box.
7 8 Click Save to save the changes. Click Close to return to the SSU main window. Setting up LAN alerts To set up LAN alerts: 1 Boot your server from the System Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 3 4 In the SSU main window, under Server Configuration, double-click LAN Setup. 5 Click to select the Enable LAN Alerts check box.
10 11 12 13 14 In the mBMC LAN-Alerting Actions window, click the check box to select the options that you want alerts turned on for: ■ Fan Failure ■ Temperature Sensor Click Save to save the changes. Click Close to return to the mBMC LAN Configuration window. Click Save to save the changes. Click Close to return to the SSU main window. www.gateway.
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Chapter 4 Installing Components ■ Open and close the server case ■ Install or replace components 27
Preparing to install components You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Technical Support.
Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cord and modem cable before opening the server case. Caution ESD can permanently damage electrostatic discharge-sensitive components in the server.
Opening the server case Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage. Caution For correct cooling and air flow, always close the side panel before you turn on the server. Operating the server without the panel in place will cause the server to overheat.
5 Swing the side panel away from the case. Closing the server case To close the server case: 1 2 For more stability, set the server on its side. 3 Align the side panel’s front tabs into the case notches, then swing the side panel toward the case until the release latches snap into place. 4 5 Set the case upright. Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Reconnect the power cord and all other cables. www.gateway.
Installing drives Your server’s standard configuration includes one CD drive, a 3.25 inch diskette drive, and one SATA hard drive. Your server also has one additional 5.25-inch external drive bay, one additional 3.5-inch external drive bay, and two additional internal drive bays. CD drive 5.25-inch drive bay 3.5-inch drive bay 3.
■ ■ If you are connecting two PATA drives to the cable, connect the middle cable connector to the slave drive and connect the end cable connector to the master (boot) drive. You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility. Installing a CD or diskette drive To install a CD or diskette drive: 1 2 Follow the instructions in “Preventing static electricity discharge” on page 29.
3 If you are replacing a drive, go to Step 6. - OR If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server and remove the cover. 4 34 Press the drive bay face plate release tab, then swing the faceplate away from the front cover and remove the face plate. www.gateway.
5 Remove the shield for the bay into which you are installing the new drive. Shields 6 7 If you are replacing a drive, disconnect the drive cables. 8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible. If there is a shipping thumbscrew installed next to the drive release latch, remove the thumbscrew. Unlock icon 9 10 If you are replacing a drive, slide it forward and out of the drive bay. Set any jumpers on the new drive.
11 12 Slide the new drive into the drive bay. 13 Align the drive’s screw holes with the release latch’s locking tabs. Move the release latch to the right about ¼ inch (6 mm). Locking tabs Drive screw holes 36 www.gateway.
14 Slide the drive release latch toward the front of the case until the lock icon is visible. Lock icon 15 16 17 Follow the instructions in the drive’s documentation to connect the drive cables. If you removed the front cover, replace it. Follow the instructions in “Closing the server case” on page 31. Installing a hard drive Use this procedure to add or replace hard drives. The standard server configuration supports as many as three, 1-inch high 3.5-inch hard drives.
To install a hard drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 29. Caution 38 Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive. 2 3 Follow the instructions in “Opening the server case” on page 30.
5 If you are replacing a hard drive, slide the old drive out of the drive bay. 6 Set any jumpers on the new drive. See the drive’s documentation for further instructions. 7 Slide the new drive in, then slide the release latch toward the inside of the case. www.gateway.
8 9 40 Follow the instructions in the drive’s documentation to connect the drive cables. Follow the instructions in “Closing the server case” on page 31. www.gateway.
Installing memory For best performance, we recommend that modules be installed in identical pairs. Use 184-pin single-sided or double-sided DDR Dual Inline Memory Modules (DIMM) (DDR266/333/400). DIMMs may also be labeled as PC2100/PC2700/PC3200. First install module pairs into Bank 1A and 2A, then install in Bank 1B and 2B. The server supports as much as 4 GB unbuffered ECC total memory. Caution For best performance, we recommend that modules be installed in identical pairs.
To install or replace memory: 42 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 6 Follow the instructions in “Closing the server case” on page 31. Follow the instructions in “Opening the server case” on page 30.
Installing a PCI expansion card A PCI expansion card (sometimes called an add-in card) is a card used in the server to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card. To replace, add, or reseat a PCI expansion card: 1 2 3 4 Follow the instructions in “Preventing static electricity discharge” on page 29. Follow the instructions in “Opening the server case” on page 30.
5 While holding the retention cover open, remove the expansion card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution 44 Do not touch the contacts on the bottom part of the PCI expansion card. Touching the contacts can cause electrostatic damage to the card. 6 While holding the retention cover open, press the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.
Replacing a processor This server is compatible with Intel® Pentium 4® or Celeron® processors. The server automatically detects the processors each time you turn on the server. Whenever you install a new processor, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 59. Warning Processors and heat sinks may be hot if the computer has been running. Before replacing a processor or heat sink, allow them to cool for several minutes.
6 Remove the heat sink. Important 46 The heat sink phase change material may harden over time and hold the heat sink securely to the processor. Make sure that you gently twist and lift to release the heat sink from the processor. If the heat sink pulls the processor out of the processor socket, the processor should still be undamaged. Continue with Step 7 of this procedure.
Replacing the power supply Warning The power supply in this server contains no user-serviceable parts. Only a qualified computer technician should service the power supply. Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.
5 While supporting the power supply with your hand, slide the power supply toward the front of the case, then out toward the bottom of the case. 6 7 8 48 Install the new power supply, then press the retention clip back against the case. Reconnect the power supply cables. Follow the instructions in “Closing the server case” on page 31. www.gateway.
Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.
50 9 10 Follow the instructions in “Closing the server case” on page 31. 11 12 Restore any BIOS settings that you wrote down in Step 3. Turn on your server, then press F2 when the Gateway logo screen appears during startup. Save all your settings and close the BIOS Setup utility. www.gateway.
Replacing the system board To replace the system board: 1 2 Print the appendix for “BIOS Settings” on page 83. 3 4 5 6 7 Record any custom BIOS settings on your printout, then close the BIOS utility. 8 Remove the heat sink and processor. For instructions, see “Replacing a processor” on page 45. 9 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.
10 11 Remove the system board thumbscrew. Slide the system board toward the front of the case, then lift it away from the case. Important 12 The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. Slide the new system board’s standoffs into the keyhole slots, then slide the board toward the back of the case. Standoff Keyhole slot 52 www.gateway.
13 14 Lock the system board into place with the thumbscrew. 15 16 Connect the power and data cables. 17 18 19 Follow the instructions in “Closing the server case” on page 31. 20 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility. 21 If your server does not start after installing the new system board, contact Technical Support. For more information, see “Getting Help” on page 6.
Replacing the fan To replace the fan: 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. Follow the instructions in “Opening the server case” on page 30. Unplug the case fan from the system board. Rear fan connector 54 4 Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting rivets and sleeves out toward the back of the case. 5 Remove each rivet, then remove the old fan. www.gateway.
6 Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets into the sleeves. 7 8 Reconnect the case fan to the system board. Follow the instructions in “Closing the server case” on page 31. www.gateway.
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Chapter 5 Using the BIOS Setup Utility ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to the factory defaults ■ Reset the BIOS passwords 57
Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server. Before changing any settings, write them down in case you need to restore them later.
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the Gateway Web site, then install the new version from a diskette. To update the BIOS: 1 2 Print the appendix for “BIOS Settings” on page 83. 3 4 5 6 Record any custom BIOS settings on your printout, then close the BIOS utility. 7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close the BIOS Setup utility.
Changing jumper settings You can change the J1D1 jumper settings on the system board to: ■ Recover the BIOS configuration ■ Disable the BIOS Flash write-protect ■ Clear the current system password ■ Clear the CMOS To change jumper settings 1 2 Print the appendix for “BIOS Settings” on page 83. 3 4 5 Record any custom BIOS settings on your printout. 6 Open the case. For instructions, see “Opening the server case” on page 30.
Item Function/Mode Jumper Setting Configuration A Normal boot Pins 1 and 2 The BIOS uses current configuration information and passwords for booting. Recovery boot Pins 2 and 3 The BIOS attempts to recover the BIOS configuration. A formatted BIOS recovery diskette is required. BIOS bootblock protect Pins 4 and 5 The BIOS bootblock is in protected mode. Pins 5 and 6 The BIOS bootblock is in unprotected mode and can be updated (flashed) with a current BIOS.
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Chapter 6 Troubleshooting ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.
Telephone support Before calling Gateway Technical Support If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support: 64 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
Technical support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway Technical Support Talk to a Gateway Technical Support representative.
Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable and the power cord is connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty. ■ Make sure that you are grounded correctly before opening the server.
Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the drive settings are correct.
Invalid password ■ Enter your password again. Some passwords are case sensitive. ■ If you do not know the password, you may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings. For instructions, see “Changing jumper settings” on page 60.
Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server.
Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies. ■ Remove the side panel by following the instructions in “Opening the server case” on page 30, then make sure that all cables inside the case are attached securely.
Beeps Description Troubleshooting steps 1 The memory refresh circuitry on the system board is faulty. Reseat the memory or replace with modules you know are good. 2 Parity cannot be reset. Same as 1 beep. 3 Base memory test failure. Same as 1 beep. 4 System timer is not operational. Remove all expansion cards. ■ ■ 5 Processor failure detected. ■ ■ 6 If the beep code occurs even when all expansion cards have been removed, the system board may be at fault.
BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 49. CD drive Your server does not recognize a CD or the CD drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 57. ■ Reinstall the device driver.
Expansion cards Your server does not recognize an expansion card ■ Restart your server. ■ Make sure that you have installed the necessary software or driver. For instructions, see the card’s documentation. ■ Reseat the expansion card. For instructions, see “Installing a PCI expansion card” on page 43.
The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using FDISK. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. Internet See also Modem. You cannot connect to the Internet ■ Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem.
Modem (telephone dial-up) See also Internet. Your modem does not dial or does not connect ■ Make sure that your server is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a telephone into the telephone jack.
You can also call your telephone service and have your telephone line checked for noise or low line levels. ■ Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, contact your telephone service. The telephone line may be too noisy. ■ Try another telephone line (either a different telephone number in your business or a telephone line at a different location). If you can connect on this line, call your telephone service.
The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. Make sure that: ■ The monitor is not positioned too close to another monitor, electric fan, or fluorescent light. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation.
Processor Your server does not recognize a new processor ■ 78 Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. www.gateway.
Appendix A Server Specifications 79
System specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change. Case size 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm) Weight Varies by configuration. A fully loaded server weighs about 30 lbs. (13.6 kg) Fans ■ ■ Ports ■ ■ ■ ■ ■ Drives (standard) ■ Power supply ■ ■ ■ Operating systems PS/2 keyboard or mouse (2) USB (3) Serial (9-pin) (1) VGA (1) LAN (2) (RJ-45) 3.
System board specifications Processor mPGA478 package 800/533/400 MHz system bus Supports either 1 Intel Pentium 4 or 1 Intel Celeron CPU Chipset Intel 827210 ■ ■ ■ Memory ■ ■ Intel 827210 Memory Controller Hub (MCH) (Northbridge) Intel 6300ESB I/O controller (Southbridge) Intel 82802AC 8 Megabit Firmware Hub (FWH) Four 184-pin DDR SDRAM Dual Inline Memory Module (DIMM) slots support as much as 4 GB unbuffered ECC system memory Support for single-sided or double-sided DIMMs (DDR266/333/400) ■ To run
Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.
Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 Select menus and submenus to display setting information.
BIOS menu BIOS submenu Setting Value Advanced (cont.) SuperIO Configuration Onboard Floppy Controller Serial Port1 Address Serial Port2 Address ACPI Configuration ACPI Aware O/S Advanced ACPI Configuration ACPI 2.0 Features ACPI APIC support AMI OEMB table Headless mode Remote Access Event Log Configuration ECC Event Logging PCI Error Logging USB Configuration USB Function Legacy USB Support Port 64/60 Emulation USB 2.0 Controller USB 2.
BIOS menu BIOS submenu Setting Boot (cont.
BIOS menu BIOS submenu Setting Value Server (cont.) Event Log configuration Clear All Even Logs Event Logging Critical Event Logging Assert NMI on PERR Assert NMI on PERR AC Link FRB-2 Policy Late POST Timeout Hard Disk OS Boot Timeout PXE OS Boot Timeout FRB-4 Policy LAN Console Support www.gateway.
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Appendix C Safety, Regulatory, and Legal Information ■ Safety information ■ Legal and Regulatory Information 89
Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Warning Important To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment.
Telecommunications per Industry Canada CS03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Notices Copyright © 2004 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
closing 31 opening 30 A accessories safety precautions 90 add-in card see card adding see installing administrator password 19 Advanced menu BIOS Setup utility 58 alerts setting up LAN 24 Automated troubleshooting system 65 B back view 4 battery replacing 49 troubleshooting 70 beep codes 70 BIOS disabling Flash write protect 60 recovering 60 resetting 60 resetting passwords 60 settings 83 troubleshooting 72 updating 59 BIOS Setup utility 57 menus 58, 84 opening 58 passwords 19, 60 recording configuration
see processor D DDR SDRAM see memory device drivers installing 20 DIMM see memory diskette drive connector 5 installing 33 location 3 replacing 33 troubleshooting 72 display troubleshooting 76 documentation Gateway Web site 6 System Companion CD 20 drive bays location 3 drivers installing 20 drives CD 3, 33 configuring 32 diskette 3, 33 hard drive 3, 37 installing 32, 37 replacing 32, 37 SATA 37 SCSI 37 troubleshooting 72, 73 E electrostatic discharge (ESD) 29 environmental specifications 82 error message
PCI card 43 power supply 47 processor 45 SATA drive 37 SCSI drive 37 system board 51 Internet connection troubleshooting 74 intrusion switch connector location 5 messages 67 modem connection speed 76 troubleshooting 75 monitor cleaning 17 port 4 troubleshooting 76 motherboard see system board mouse port 4 J jacks see connections jumper changing settings 60 N network activity indicators 3 network jacks 4 O K keyboard cleaning 17 port 4 troubleshooting 74 L LAN alerts setting up 24 LAN jacks 4 LED indica
uninterruptible power supply (UPS) 10 power supply installing 47 uninterruptible 10 power-on self-test 12 processor heat sink 45 installing 45 power connection 5 replacing 45 troubleshooting 78 PS/2 port 4 R RAM see memory remote LAN access setting up 23 removing see installing replacing see installing reset button 3 riser card 5, 43 RJ-45 jack 4 S safety general precautions 8, 90 guidelines for troubleshooting 66 maintenance guidelines 16 static electricity 29 SATA connectors 5 installing drives 37 scree
recording BIOS configuration 18 System Setup Utility (SSU) 21 UPS 10 USB ports internal connector 5 location 4 utilities BIOS Setup 57 System Setup (SSU) 21 T technical support resources 64 Technical Support 64 tips before contacting 64 Telephone numbers 65 telephone support 64 troubleshooting add-in card 73 battery 70 beep codes 70 BIOS 72 card 73 CD 72 CD drive 72 diskette drive 72 error messages 67 expansion card 73 general guidelines 69 general safety guidelines 66 hard drive 73 Internet connection 74
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A MAN 9210 SYS GDE R0 03/04
