Gateway 920 Server user'sguide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting Help . . . . . . . . .
Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Replacing the case fan . . . . . . . . . . . . .
Temperature sensor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronic specifications . . . . . . . . . . . . . . . . . . . . .
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Checking Out Your Gateway Server 1 Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available 1
Chapter 1: Checking Out Your Gateway Server Front CD or DVD drive USB ports Diskette drive Power button 2 www.gateway.
Back Back Power connector Release latch Microsoft Certificate of Authenticity Mouse port Keyboard port USB ports Serial port Parallel port Monitor port Shipping thumbscrew LAN jack Kensington lock slot Release latch Card retention cover thumbscrew System label Card retention cover www.gateway.
Chapter 1: Checking Out Your Gateway Server System board Auxiliary power connector Main power connector Rear fan connector Memory module slots Processor slot Third IDE connector Diskette drive connector Front panel connector Primary IDE connector Secondary IDE connector Processor fan connector Front panel USB connector 64-bit PCI slots CMOS battery 32-bit PCI slot Configuration jumper J13 Intrusion switch connector 4 www.gateway.
Getting Help Getting Help In addition to your operating system’s documentation, there are additional information resources available to help you use your server. Server Companion CD Use the Server Companion CD to access file utilities and documentation for your server and its components. For more information, see Using Your Server Companion CD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.
Chapter 1: Checking Out Your Gateway Server 6 www.gateway.
Setting Up Your Server 2 Read this chapter to learn how to: ■ Use your server safely ■ Start and turn off your server ■ Restart (reboot) your server ■ Set up your operating system 7
Chapter 2: Setting Up Your Server Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation. ■ Use the instructions on your server’s setup poster to set up your hardware. ■ Use an uninterruptable power supply (UPS) with surge protection for protection from power outages and power spikes.
Protecting from power source problems Protecting from power source problems Lne conditioners and uninterruptible power supplies can help protect your server against power source problems. Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal.
Chapter 2: Setting Up Your Server Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on. ■ Make sure that all cables are firmly connected to the correct ports and jacks on the back of the server. Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.
Starting your server If nothing happens when you press the power button: 2 ■ Make sure that the power cord is plugged in securely and that your UPS (if you are using one) is plugged in and turned on. ■ Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.
Chapter 2: Setting Up Your Server Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 12 1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.
Setting up the operating system Setting up the operating system If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation or online help for instructions on configuring advanced settings for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions. www.
Chapter 2: Setting Up Your Server 14 www.gateway.
Maintaining Your Server 3 Read this chapter to learn how to: ■ Care for your server ■ Record the BIOS configuration ■ Manage your server and network 15
Chapter 3: Maintaining Your Server Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields. ■ Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
Caring for your server Cleaning tips ■ Always turn off your server and other peripheral devices before cleaning any components. Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server. ■ Use a damp, lint-free cloth to clean your server and other parts of your server system.
Chapter 3: Maintaining Your Server Cleaning the tape drive If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability: 18 ■ Clean the drive monthly with the cleaning cartridge included with the drive. ■ Remove the tape from the drive whenever the drive is not in use. www.gateway.
Preparing for system recovery Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
Chapter 3: Maintaining Your Server System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions. Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.
System administration 3 Select the password to set according to the following table. Option Description Supervisor password To control access to system configuration, set a supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS. Passwords can be cleared. To clear the passwords, see “Bypassing the BIOS passwords” on page 61. User password The supervisor password must be set up before a user password can be set.
Chapter 3: Maintaining Your Server Using your Server Companion CD You can use your Server Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your Server Companion CD. 22 www.gateway.
Installing Components 4 Read this chapter to learn how to: ■ Open and close the server case ■ Install drives ■ Install memory modules ■ Install expansion cards ■ Replace the processor ■ Replace the power supply ■ Replace the system board ■ Replace the rear case fan ■ Replace the CMOS battery You must open your server case to install components.
Chapter 4: Installing Components Preparing to install components Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your server ■ Has enough room to place all of your server parts ■ Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support).
Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.
Chapter 4: Installing Components Opening the server case Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage. Warning For correct cooling and air flow, always reinstall the side panel before you turn on the server. Operating the server without the cover in place can damage server components.
Opening the server case 5 Swing the side panel away from the case. www.gateway.
Chapter 4: Installing Components Closing the server case To close the server case: 28 1 2 For more stability, place the server on its side. 3 Align the side panel’s front tabs into the case notches, then swing the side panel toward the case until the release latches snap into place. 4 5 Set the case upright. Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the server case. Reconnect the power cord and all other cables. www.gateway.
Installing drives Installing drives Your server comes with a CD or DVD drive and a 3.5-inch diskette drive. Your server also has one additional 5.25-inch drive bay and one additional 3.5-inch drive bay. CD or DVD drive 5.25-inch drive bay 3.5-inch drive bay 3.5-inch diskette drive As you prepare to install drives, remember: ■ Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.
Chapter 4: Installing Components ■ ■ IDE hard drives can be configured as single, master, slave, or cable-select. IDE CD or DVD drives can be configured as master, slave, or cable-select. ■ If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.
Installing drives 3 If you are replacing a drive, go to Step 6. - OR If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server and remove the cover. 4 Press the drive bay face plate release tab, then swing the faceplate away from the front cover and remove the face plate. www.gateway.
Chapter 4: Installing Components 5 Remove the shield for the bay into which you are installing the new drive. Shields 6 7 If you are replacing a drive, disconnect the drive cables. If there is a shipping thumbscrew installed next to the drive release latch, remove the thumbscrew. Shipping thumbscrew 32 www.gateway.
Installing drives 8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible. Unlock icon 9 10 If you are replacing a drive, slide it forward and out of the drive bay. 11 12 Slide the new drive into the drive bay. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Move the release latch to the right about ¼ inch (6 mm). www.gateway.
Chapter 4: Installing Components 13 Align the drive’s screw holes with the release latch’s locking tabs. Locking tabs Drive screw holes 14 Slide the drive release latch toward the front of the case until the lock icon is visible. Lock icon 15 34 Follow the instructions in the drive’s documentation to connect the drive cables. www.gateway.
Installing drives 16 17 If you removed the front cover, replace it. Follow the instructions in “Closing the server case” on page 28. Installing a hard drive Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives, and drives connected to the third IDE connector should be ATA66 drives. To install a hard drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 3 4 Follow the instructions in “Opening the server case” on page 26.
Chapter 4: Installing Components 36 5 If you are replacing a hard drive, slide the old drive out of the drive bay. 6 Set any jumpers on the new drive. See the drive’s documentation for further instructions. 7 Slide the new drive in, then slide the release latch toward the inside of the case. www.gateway.
Installing drives 8 Follow the instructions in the drive’s documentation to connect the drive cables. 9 Follow the instructions in “Closing the server case” on page 28. www.gateway.
Chapter 4: Installing Components Installing memory When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board. Warning Use only PC2100 DDR SDRAM registered ECC DIMM memory modules. Memory module slots 38 www.gateway.
Installing memory To install or replace memory: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 3 Follow the instructions in “Opening the server case” on page 26. 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 6 Follow the instructions in “Closing the server case” on page 28.
Chapter 4: Installing Components Installing PCI expansion cards A PCI expansion card (sometimes called an add-in card) is a card used in the server to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card. To replace, add, or reseat a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 3 Follow the instructions in “Opening the server case” on page 26.
Installing PCI expansion cards 5 While holding the retention cover open, remove the expansion card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Warning Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. 6 While holding the retention cover open, press the new card into the expansion slot.
Chapter 4: Installing Components Replacing the processor Your server is compatible with the Intel® Pentium® 4 or Intel® Celeron® processor. The server automatically detects the processor each time you turn on the server. Whenever you install a new processor, you should first install the most current version of the BIOS. For more information, see “Updating the BIOS” on page 57. Warning A heat sink must be installed on the processor. Installing a processor without a heat sink could damage the processor.
Replacing the processor 4 Unplug the heat sink’s cooling fan from the system board. 5 Press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way. 6 Remove the heat sink. Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged.
Chapter 4: Installing Components 44 7 Press down on the processor locking lever, push it slightly away from the processor, then rotate the lever straight up to release the processor. 8 9 Remove the old processor. Install the new processor into the processor slot. Make sure that the arrow on the corner of the processor aligns with Pin 1 on the processor socket (the socket corner without a pin hole). 10 11 12 Press the processor locking lever down until it clicks into place.
Replacing the power supply Replacing the power supply Warning The power supply in this server contains no user-serviceable parts. Only a qualified computer technician should service the power supply. Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your UPS or wall outlet, do not attempt to modify the plug in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cord.
Chapter 4: Installing Components 5 While supporting the power supply with your hand, slide the power supply toward the front of the case, then out toward the bottom of the case. 46 6 Install the new power supply, then press the retention clip back against the case. 7 8 Reconnect the power supply cables. Follow the instructions in “Closing the server case” on page 28. www.gateway.
Replacing the system board Replacing the system board To replace the system board: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 3 Follow the instructions in “Opening the server case” on page 26. 4 Remove the heat sink and processor. For more information, see “Replacing the processor” on page 42. 5 Remove the memory modules. For more information, see “Installing memory” on page 38.
Chapter 4: Installing Components 8 Slide the system board toward the front of the case, then lift it away from the case. 9 Slide the new system board’s standoffs into the keyhole slots, then slide the board toward the back of the case. Standoff Keyhole slot Important 10 48 The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. Lock the system board into place with the thumbscrew. www.gateway.
Replacing the system board 11 Install the memory, processor, and heat sink, then reconnect the heat sink cooling fan to the system board. 12 13 Connect the power and data cables. 14 15 16 Follow the instructions in “Closing the server case” on page 28. 17 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility. Install the expansion cards. For more information, see “Installing PCI expansion cards” on page 40.
Chapter 4: Installing Components Replacing the case fan To replace the case fan: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 3 Follow the instructions in “Opening the server case” on page 26. Unplug the case fan from the system board. Rear fan connector 4 50 Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting rivets and sleeves out toward the back of the case. www.gateway.
Replacing the case fan 5 6 Remove each rivet, then remove the old fan. 7 8 Reconnect the case fan to the system board. Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets into the sleeves. Follow the instructions in “Closing the server case” on page 28. www.gateway.
Chapter 4: Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.
Replacing the CMOS battery 8 Place the edge of a small flat-head screwdriver under the battery and lift the battery up until it comes out of the socket. 9 Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place. 10 11 12 Follow the instructions in “Closing the server case” on page 28. 13 14 Restore any BIOS settings that you wrote down in Step 4. Turn on the server.
Chapter 4: Installing Components 54 www.gateway.
Using the BIOS Setup Utility 5 Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to their factory defaults ■ Bypass the BIOS passwords 55
Chapter 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
Updating the BIOS Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: 1 2 3 4 5 6 7 Print the appendix for BIOS Settings in this guide. Download the BIOS update from support.gateway.com. Restart your server. Press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Follow the instructions in the self-extracting BIOS update file.
Chapter 5: Using the BIOS Setup Utility Warning 4 Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cord and all other cables before changing the jumper. Place the jumper across pins 5-6 of jumper J13. Jumper pins 5-6 58 5 Close the case, then reconnect the power cord, monitor, and keyboard. For more information, see “Closing the server case” on page 28. 6 7 Place the startup diskette containing the BIOS files into drive A.
Resetting the BIOS Resetting the BIOS The Reset BIOS jumper on the system board lets you return all BIOS settings to the factory defaults. To reset the BIOS: 1 2 3 Print the appendix for BIOS Settings in this guide. 4 5 Record any custom BIOS settings on your printout. 6 Turn off the server, then disconnect the power cord and all other cables connected to the server. 7 Remove the side panel. For more information, see “Opening the server case” on page 26. Restart your server.
Chapter 5: Using the BIOS Setup Utility 60 9 Close the case, then reconnect the power cord, monitor, and keyboard. For more information, see “Closing the server case” on page 28. 10 Turn on the server. A message appears saying that the CMOS Checksum is bad, which means the BIOS has been cleared successfully. 11 Press F2 to load the default BIOS values and open the BIOS Setup utility. All BIOS settings return to factory defaults, and all BIOS passwords are erased.
Bypassing the BIOS passwords Bypassing the BIOS passwords The Bypass Password jumper on the system board lets you bypass the BIOS passwords. To bypass the BIOS passwords: 1 Follow the instructions in “Preventing static electricity discharge” on page 25. 2 Turn off the server, then disconnect the power cord and all other cables connected to the server. 3 Remove the side panel. For more information, see “Opening the server case” on page 26.
Chapter 5: Using the BIOS Setup Utility 6 Turn on the server. You can now open the BIOS Setup utility or perform other server tasks. If you want to change the passwords, press F2 when the Gateway logo screen appears. When the BIOS Setup utility opens, you can clear or change the passwords, or change other BIOS settings. 62 7 Turn off the server, disconnect the power cord, and remove the side panel again.
Troubleshooting 6 Read this chapter to learn how to: ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.
Chapter 6: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support: 64 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.
Chapter 6: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. 66 Resource Service description For more information In-store training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.
Safety guidelines Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable and the power cord is connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.
Chapter 6: Troubleshooting Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the drive settings are correct. Error loading operating system ■ The master boot record may be corrupt.
Error messages Invalid partition table ■ The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 76. Invalid password ■ Enter your password again. Some passwords are case sensitive. ■ If you do not know the password, you may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS.
Chapter 6: Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a UPS, make sure that it is turned on and is rated to handle the power required by your server.
Troubleshooting ■ Follow the instructions in “Opening the server case” on page 26, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.
Chapter 6: Troubleshooting Beeps Description Troubleshooting steps 3 Memory failure in first 64 KB. Same as for 1 beep. 4 Memory failure in first 64 KB of memory, or Timer 1 on the system board not functioning. Remove all expansion cards. ■ ■ If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem.
Troubleshooting CD or DVD drive Your server does not recognize a CD, DVD, or the CD or DVD drive ■ Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 55. ■ Reinstall the device driver. For more information, see Using Your Server Companion CD. ■ Follow the instructions in the drive’s documentation to make sure that the drive is configured correctly.
Chapter 6: Troubleshooting ■ Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned.
Troubleshooting You receive a “Non-system disk” or “disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that your hard drive has an active partition. For more information, see “The master boot record is corrupted” on page 76. Your server does not recognize an IDE drive ■ Make sure that the IDE connectors are enabled in the BIOS Setup utility. For more information, see “Using the BIOS Setup Utility” on page 55. ■ Reinstall the device driver.
Chapter 6: Troubleshooting The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using FDISK. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. You need to troubleshoot an IDE hard drive ■ Use the GWScan utility to test a hard drive’s ability to read data and to measure seek times and transfer rates. GWScan can also repair some errors that may develop on IDE hard drives.
Troubleshooting Keyboard Liquid has been spilled into the keyboard ■ If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.
Chapter 6: Troubleshooting To check the dialing properties in Windows: 1 In Windows 2000 Server, click Start, Settings, then click Control Panel. The Control Panel window opens. - OR In Windows Server 2003, click Start, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon, then click Dialing Properties. The Dialing Properties dialog box opens. 3 Make sure that all settings are correct. ■ Make sure that you are not using a digital, rollover, or PBX line.
Troubleshooting If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. The modem is not recognized by your server ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Shut down and restart your server.
Chapter 6: Troubleshooting A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence.
Server Specifications A The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.
Appendix A: Server Specifications System specifications Case size 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm) Weight Varies by configuration Fans Chassis fan (speed adjustable) CPU heat sink fan (speed adjustable) Ports ■ ■ ■ ■ ■ ■ ■ Drives (standard) ■ Power supply 250 W ATX power connector Operating systems Supports Windows 2000 Server, Windows Server 2003 ■ ■ Certifications 3.
System board specifications System board specifications Processor Supports a single FC-PGA2 Intel Pentium 4 or Intel Celeron CPU 478-pin socket 533 MHz system bus On-board VRM 9.0 Chipset ServerWorks GC_SL 533 MHz and 400 MHz FSB 200 MHz and 266 MHz registered ECC DDR SDRAM Thin-IMB chipset-to-chipset connection 2 ATA-100 IDE channels (primary and secondary) 1 ATA-66 IDE channel (tertiary) 4 USB 1.
Appendix A: Server Specifications ACPI ACPI compliant Supports S0, S1, S4, and S5 Hardware Monitor On-board LM81 × 1+MAX1617A on SMBus Main logic board sensors: ■ ■ ■ +2.5V, +3.3V, +5V, +12V, VTT, CPU core System and CPU temperature CPU fan speed measurement and control Hardware monitor specifications Voltage Voltage Source Maximum Value Minimum Value VTT 1.312V 1.150V Vcc 12V 13.187V 10.750V Vcc 5V 5.486V 4.498V Vcc 3.3V 3.457V 3.130V Vcc 2.5V 2.874V 2.444V CPU Vcore (1.5V) 1.
System board specifications Temperature sensor specifications Temperature Type Maximum Value CPU temperature Varies depending on CPU specifications System temperature Minimum Value Intel P4 1.8 GHz 171°F (77°C) Intel P4 1.9 GHz 167°F (75°C) Intel P4 2.0 GHz 154°F (68°C) Intel P4 2.2 GHz 156°F (69°C) Intel P4 2.4 GHz 158°F (70°C) 32°F (0°C) 158°F (70°C) www.gateway.
Appendix A: Server Specifications Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements Temperature Maximum rate of change: 18°F (10°C) per hour Non-operating: -55° to 150°F (-48.3° to 65.5°C) Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.
Video specifications Video specifications ■ Full AGP side-band signalling ■ 3D graphics, multimedia and windows accelerator ■ DDC 2B support ■ 3D texture mapping engine ■ Digital video engine ■ DirectDraw support ■ Direct 3D support ■ Integrated 230 MHz DAC ■ 8 MB memory Resolution support Refresh Rate (Hz) Resolution 43 60 640 × 480 × 800 × 600 × 1024 × 768 × 1280 × 1024 1600 × 1200 × 66 72 75 × × × × × 70 × 76 85 90 100 × × × × × × × × × × × www.gateway.
Appendix A: Server Specifications Electronic specifications System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers.
Electronic specifications Address Resource 0050h - 0053h Programmable Timers 0054h - 005Fh 0060h, 0064h Keyboard Controller 0061h NMI Status and Control Register 0063h NMI Status and Control Register 0065h NMI Status and Control Register 0067h NMI Status and Control Register 0070h NMI Mask (bit 7) and RTC Address (bits 6::0) 0072h NMI Mask (bit 7) and RTC Address (bits 6::0) 0074h NMI Mask (bit 7) and RTC Address (bits 6::0) 0076h NMI Mask (bit 7) and RTC Address (bits 6::0) 0071h RT
Appendix A: Server Specifications 90 Address Resource 00B3h Advanced Power Management Status 00B4h - 00B5h Interrupt Controller 2 00B8h - 00B9h Interrupt Controller 2 00BCh - 00BDh Interrupt Controller 2 00C0h - 00DFh DMA Controller 2 00F0h Clear NPX error 00F8h - 00FFh x87 Numeric Coprocessor 0102h Video Display Controller 0170h - 0177h Secondary Fixed Disk Controller (IDE) 01F0h - 01F7h Primary Fixed Disk Controller (IDE) 0200h - 0207h Game I/O Port 0220h - 022Fh Serial Port A
Electronic specifications Address Resource 03F0h - 03F5h Diskette Controller 03F6h - 03F7h Primary IDE - Sec.
Appendix A: Server Specifications Interrupts The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided for each interrupt signal. The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC(s).
Electronic specifications PCI interrupt routing PCI interrupt routing in PIC mode Device Interrupt A Interrupt B Interrupt C Interrupt D USB PCI IRQ 5 Intel 82540EM PCI IRQ 1 Rage XL PCI IRQ 0 PCI slot 1 PCI IRQ 2 PCI IRQ 3 PCI IRQ 2 PCI IRQ 3 PCI slot 2 PCI IRQ 4 PCI IRQ 6 PCI IRQ 4 PCI IRQ 6 PCI slot 3 PCI IRQ 7 PCI IRQ 8 PCI IRQ 7 PCI IRQ 8 PCI slot 4 PCI IRQ 9 PCI IRQ 10 PCI IRQ 9 PCI IRQ 10 PCI slot 5 PCI IRQ 11 PCI IRQ 12 PCI IRQ 11 PCI IRQ 12 PCI interrupt routing
Appendix A: Server Specifications 94 IO APIC Entry IO APIC Interrupt Source INTIN 13 ISA IO APIC IRQ 13 INTIN 14 ISA IO APIC IRQ 14 INTIN 15 ISA IO APIC IRQ 15 INTIN 0 PCI IO APIC VGA Rage XL INTA# INTIN 1 PCI IO APIC NIC Intel Kenai 32 INTIN 2 PCI IO APIC Slot 1 INTA# & INTC# INTIN 3 PCI IO APIC Slot 1 INTB# & INTD# INTIN 4 PCI IO APIC Slot 2INTA# & INTC# INTIN 5 PCI IO APIC Unused INTIN 6 PCI IO APIC Slot 2INTB# & INTD# INTIN 7 PCI IO APIC Slot 3 INTA# & INTC# INTIN 8
Additional specifications Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.
Appendix A: Server Specifications 96 www.gateway.
BIOS Settings B You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in this appendix. For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: 1 2 Restart your server. 3 Select menus and submenus to display setting information. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.
Appendix B: BIOS Settings BIOS menu BIOS submenu Setting Main System Time System Date Advanced SuperIO Configuration Serial Port1 (Address/IRQ) Parallel Port Address Parallel Port IRQ Parallel Port Mode ECP Mode DMA Channel IDE Configuration On-board PCI IDE Controller Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Hard Disk Write Protect Tertiary IDE Channel mode IDE Configuration: Primary IDE Master Type LBA/Large Mode Block Mode PIO Mode DMA Mode S.M.A.R.T.
BIOS menu BIOS submenu Setting Value Block Mode PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type IDE Configuration: Secondary IDE Slave Type LBA/Large Mode Block Mode PIO Mode DMA Mode S.M.A.R.T.
Appendix B: BIOS Settings BIOS menu BIOS submenu Setting PCI Slot-5 IRQ Preference Boot Settings Configuration Bootup Num-Lock Event Log Configuration Event Log Area Event Log Data Event Logging ECC Event Logging Clear All Event Logs System Health Monitoring Hardware Case Status Current CPU1 Temp. Current System Temp. Current CPU Fan Speed Current System Fan 1 Speed Current System Fan 2 Speed System Health Monitoring Hardware: Voltage Monitoring VTT Vcc 12V Vcc 5V Vcc 3.3V Vcc 2.
BIOS menu BIOS submenu Setting Value VGA 2.5V Vdd_IMB 1.5V Remote Access Configuration Remote Access Power AC Power Failure Power Button Mode Boot Boot Device Priority 1st Boot Device 2nd Boot Device 3rd Boot Device Hard Disk Drives 1st Hard Drive 2nd Hard Drive Security Removable Devices Removable Dev ATAPI CD or DVD ROM Drives 1st ATAPI CD or DVD ROM Supervisor Password User Password www.gateway.
Appendix B: BIOS Settings 102 www.gateway.
Safety, Regulatory, and Legal Information C Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix C: Safety, Regulatory, and Legal Information ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. ■ Openings in the computer case are provided for ventilation. Do not block or cover these openings.
Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix C: Safety, Regulatory, and Legal Information Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
Telecommunications per Industry Canada CS03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Appendix C: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
Appendix C: Safety, Regulatory, and Legal Information 110 www.gateway.
Index A accessories safety precautions 104 add-in card see card adding see installing addresses I/O 88 administrator password see supervisor password Advanced menu BIOS Setup utility 56, 98 B battery location 4 replacing 52 troubleshooting 70 beep codes 71 BIOS Bypass Password jumper 61 bypassing passwords 61 recovering 57 Reset BIOS jumper 59 resetting 59 resetting passwords 61 troubleshooting 72 updating 57 BIOS Setup utility 55 Advanced menu 56, 98 Boot menu 56, 101 Exit menu 56 Main menu 56, 98 menus 5
auxiliary power 4 diskette drive 4 front panel 4 IDE 4 intrusion switch 4 keyboard 3 LAN 3 lock slot 3 main power 4 monitor 3 mouse 3 network 3 parallel 3 power cord 3 processor fan 4 rear fan 4 serial 3 USB 2, 3, 4 VGA 3 cover panel closing 28 release latch 3 removing 26 D DDR SDRAM see memory device drivers installing 22 diskette drive connector 4 installing 30 location 2 replacing 30 troubleshooting 73 display troubleshooting 79 documentation Gateway Web site 5 Server Companion CD 5, 22 drivers installi
H J hard drive installing 35 replacing 35 troubleshooting 74 hardware monitor specifications 84 heat sink installing 42 help 5 telephone support 64 tutoring 66 jacks see connections jumper 4 BIOS Reset 59 Bypass Password 61 locations 4 I I/O addresses 88 IDE BIOS configuration 98 connectors 4 drive configuration 29 installing add-in card 40 battery 52 card 40 case fan 50 CD or DVD drive 30 cover panel 26 drives 29 expansion cards 40 hard drive 35 heat sink 42 memory 38 PCI card 40 power supply 45 proces
monitor cleaning 17 port 3 troubleshooting 79 motherboard see system board mouse port 3 N network jack 3 NIC jack 3 non-technical support Accounting 65 Sales 65 Warranty 65 O opening case 26 operating system setting up 13 P parallel port 3 password bypassing 61 supervisor 20 user 20 PCI card slot 4 PCI expansion card see card PCI interrupt routing 93 ports see connections POST (power-on self-test) 11 power auxiliary connector 4 BIOS Setup utility 56, 101 button 2, 10, 12 cord connector 3 LED 2, 10 line c
SD-RAM see memory security set passwords 20 setting up in BIOS 20 supervisor password 20 system 20 user passwords 20 using password 20 Security menu BIOS Setup utility 56, 101 serial number 3, 64 serial port 3 Server Companion CD 5, 22 setting up hardware 8 operating system 13 safety precautions 8, 16, 103 Setup utility see BIOS Setup utility slots card 4 memory 4 processor 4 specifications electronic 88 environmental 86 finding 81, 95 hardware monitor 84 system 82 system board 83 temperature sensor 85 vide
IDE drive 75, 76 Internet connection 76 keyboard 77 master boot record 76 memory 77 modem 77 monitor 79 power 80 power source problems 9 processor 80 safety guidelines 67 SCSI drive 75 technical support 64 telephone support 64 video 79 turning off server 12 turning on server 10 U uninterruptible power supply (UPS) 9 updating BIOS 57 UPS 9 USB port connector 4 location 2, 3 user password 20 utilities BIOS Setup 56 V VGA port 3 video 87 W Web site Gateway 5 116
A MAN 920 SYS GDE R4 10/03
