your Gateway 820 LTO autoloader user'sguide Installing Configuring
Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sequential mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Autoloader operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Monitoring the autoloader operation and status . . . . . . . . . . . . . . . . . . . . . . . .36 Performing autoloader and tape drive operations . . . . . . . . . . . . . . . . . . . . . . .36 Resetting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction 1 The autoloader provides automated data storage, archiving, backup, and retrieval for a range of systems, from offices to rack-based datacenter environments.
Chapter 1: Introduction Features ■ A carousel that positions the specified cartridge slot in front of the tape drive. A robotic cartridge loader moves the cartridges between the cartridge slots and the tape drive. ■ Storage for as many as eight data cartridges. Cartridges are stored in cartridge slots mounted on the carousel. One of these cartridge slots can contain a cleaning cartridge. ■ A cartridge access door for importing or exporting a single cartridge from the autoloader.
Features Parallel SCSI Communication Interface Low-voltage differential (LVD) + SE Yes Maximum SCSI bus connections 1 www.gateway.
Chapter 1: Introduction Accessories The autoloader comes with: ■ Power cord ■ One wide SCSI-3 (HDCI-HDCI) cable ■ One wide SCSI-3 (VHDCI-HDCI) cable ■ One LTO-1 100/200 GB tape cartridge ■ One LTO-1 cleaning cartridge ■ One LVD wide SCSI terminator (included in some configurations). ■ Server Companion CD. The CD contains autoloader documentation and diagnostic software for the tape drive and autoloader, including firmware upgrade capability.
Quick Start 2 Read this chapter to learn about: ■ Safety precautions ■ Components and connectors ■ Starting the autoloader ■ Using the Operator’s Panel ■ Installing cartridges 5
Chapter 2: Quick Start Warnings Read all safety and operating instructions before you use the autoloader and retain the instructions for future reference. This autoloader has been engineered and manufactured to assure your personal safety. Incorrect use can result in electrical shock or fire hazards. In order not to defeat the safeguards, observe the following basic rules for installation, use, and servicing. 6 ■ Heed all warnings on the autoloader and in the operating instructions.
Front Front Cartridge access port Status LEDs LCD Keypad Power switch ■ Cartridge access port —Insert or remove cartridges through this port. ■ Status LEDs — Provide information about various system functions. See “Status LEDs” on page 30 for more information. ■ LCD — Displays two lines of text with 16 characters per line. The LCD displays actions, status information, menu items, and error messages, based on the operating mode. See “The Operator’s Panel” on page 13 for more information.
Chapter 2: Quick Start Back SCSI connectors ■ Fan Power connector SCSI connectors — Two wide SCSI connectors connect the autoloader and tape drive to a single SCSI bus. You can use either of the following: ■ A shielded, high-density, wide (68-pin) SCSI cable (For more information, see “SCSI interface” on page 52.) ■ An LVD or multi-node terminator. The wide SCSI configuration lets you attach as many as 16 devices (including one or more initiators) to a single SCSI bus.
Interior Interior Warning Internal components are not serviceable except by a qualified service technician. Cartridge loader Tape drive Carousel Cartridge slots ■ Cartridge loader — The cartridge loader moves cartridges between the cartridge slots and the tape drive. When a cartridge slot is positioned in front of the tape drive, the loader grips the sides of the cartridge and slides it between the slot and tape drive.
Chapter 2: Quick Start ■ 10 Cartridge slots and carousel — The carousel stores as many as eight data cartridges. The carousel consists of a drive chain, guides, and gears that move the cartridges into position in front of the tape drive and make sure that the cartridge is correctly aligned. You can use one cartridge slot to hold a cleaning cartridge. www.gateway.
Starting the autoloader Starting the autoloader To start the autoloader: 1 Attach the power cord to the autoloader, then attach the other end to an AC outlet. For more information about the power cord, see “Power specifications” on page 57. SCSI connectors 2 Power connector Connect the SCSI cable and the terminator. For more information about the SCSI interface, see “SCSI interface” on page 52. a Connect one end of the SCSI cable to one of the SCSI connectors on the back of the autoloader.
Chapter 2: Quick Start 3 Use the eraser end of a pencil, or something similar, to press the left side of the power switch. The autoloader turns on. Important The power switch lets you turn the autoloader and the enclosed tape drive on or off. The power switch is recessed into the front panel to prevent the autoloader from being accidentally turned off during operation. When you turn on or reset the autoloader, it runs an initialization routine.
The Operator’s Panel The Operator’s Panel The Operator’s Panel consists of various status LEDs, an LCD, and keypad buttons. The following keypad buttons are used to navigate the menu options: ■ CANCEL button [X] — Cancel an action and return to the last menu item. ■ PREVIOUS button [-] — Navigate through menu items. ■ NEXT button [+] — Navigate through menu items. ■ ENTER button — Go to a sub-menu or force a robotic action.
Chapter 2: Quick Start Installing the data cartridges Before you use the autoloader, you must install the data cartridges. For more information on data cartridges, see “Data cartridges” on page 27. Warning The tape drive only operates with LTO-1 Ultrium tape data cartridges. The cartridges are available in 100/200 GB size. Attempting to use other types of cartridges may damage the tape drive.
Setting Up the Autoloader 3 Read this chapter to learn how to: ■ Install the autoloader in a cabinet (rack) ■ Connect the cables ■ Install the data cartridges ■ Load and unload a cartridge ■ Update the cartridge inventory 15
Chapter 3: Setting Up the Autoloader Choosing a location Choose a location that meets the following criteria: ■ Select a location that is flat, sturdy, level, and close to the host server. Do not place the autoloader on the floor or other carpeted surfaces.
Choosing a location Checking the installation environment After choosing a location for the autoloader, consider the following: ■ The maximum recommended ambient temperature for the autoloader is +50°F to +104°F (+10°C to +40°C). Install the autoloader in an environment compatible with this temperature. ■ Make sure that the fan opening at the back of the autoloader and the vent openings in the front are free of cables and other obstructions.
Chapter 3: Setting Up the Autoloader Installing the autoloader into a cabinet The autoloader can be installed into an EIA 310-D standard 19-inch cabinet (rack).
Installing the autoloader into a cabinet Preparing the autoloader Warning Before performing any installation or maintenance procedures, make sure that the autoloader is turned off and that the power cord is unplugged from the autoloader and the AC outlet. To prepare the autoloader for installation: 1 Use the eraser end of a pencil, or a similar object, to press the right side of the recessed power switch on the front of the autoloader. This turns off the autoloader.
Chapter 3: Setting Up the Autoloader Installing the support rails To install the support rails in the cabinet: 20 1 Remove the two support rails from the kit and note how they will be positioned in the cabinet. When the rails are installed, the shelf flanges will face inward to support the autoloader. 2 From the front of the cabinet, position one of the rails on the appropriate side. Slide the rail pieces apart to match the depth of your cabinet.
Installing the autoloader into a cabinet 3 Using a #2 Phillips screwdriver, attach the rail to the cabinet with four of the screws from the kit. If your cabinet has square mounting holes, or the holes are larger than the screws provided in the kit, use the clip-nuts to secure the screws. Clip nut Front flange Front flange 4 Repeat Steps 2 and 3 for the second rail. www.gateway.
Chapter 3: Setting Up the Autoloader Installing the cabinet mount brackets To install the cabinet mount brackets on the autoloader: 1 2 3 22 Remove the cabinet mount brackets from the cabinet mount kit and determine which side of the autoloader you will attach them to: a From the front of the cabinet, slide the autoloader partially onto the shelf flanges between the support rails you just installed.
Installing the autoloader into a cabinet 4 Position the brackets on each side of the autoloader. Secure each bracket by replacing the original screws. Flange Cabinet mount bracket PO M EN W ER U + SE www.gateway.
Chapter 3: Setting Up the Autoloader Securing the autoloader To secure the autoloader to the cabinet: 1 From the front of the cabinet, position the autoloader on the shelf flanges between the support rails. Slide the autoloader toward the back of the cabinet until the brackets contact the cabinet’s mounting holes. Make sure that the tabs on the back of each shelf flange are fully engaged in the slots at the back of the autoloader.
Installing the autoloader into a cabinet Connecting the cables To connect the cables to the autoloader: 1 Choose the appropriate SCSI cable to use (two SCSI cables are supplied with your autoloader). ■ If you are connecting the autoloader to a device that uses a 68-pin HDC connector, use the cable that has HDC connectors on both ends.
Chapter 3: Setting Up the Autoloader Important 5 6 7 26 The power cord that comes with the autoloader is a 120 VAC, three-conductor power cord for use in the United States and Canada. Connect the other end of the power cord to the AC outlet. Turn on the autoloader (press the left side of the power switch). Turn on the host computer system. www.gateway.
Data cartridges Data cartridges Installing the data cartridges Warning The tape drive and autoloader only operate with LTO-1 Ultrium tape data cartridges. Attempting to use other types of cartridges may damage the tape drive and autoloader. Important Do not open the front door of the autoloader unless you must perform interaction mode commands or change media. Use only LTO-1 Ultrium tape data cartridges. Clean the drive whenever necessary.
Chapter 3: Setting Up the Autoloader The Export command lets you specify which cartridge you want to remove. When you use the Export command, the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open. The cartridge loader then pushes the cartridge far enough out to let you remove it.
Operating the Autoloader 4 Read this chapter to learn about: ■ The Operator’s Panel ■ Menu options ■ Inventory status characters ■ Operating modes ■ Autoloader operations ■ Maintenance and shipping 29
Chapter 4: Operating the Autoloader The Operator’s Panel The Operator’s Panel consists of: ■ Status LEDs ■ LCD ■ Keypad Clean Drive LED Media attention LED Error LED Ready/activity LED LCD X - + Previous Cancel Enter Next Status LEDs The LEDs are updated during power up and reset sequences. When you turn on the autoloader or do a software reset, the autoloader turns on all LEDs as soon as the power-on self-test (POST) allows.
The Operator’s Panel ■ READY/ACTIVITY (Green LED) — Lights any time the autoloader is turned on and able to function. It flashes whenever there is autoloader or drive activity. ■ CLEAN DRIVE (Amber LED) — Lights when the drive needs to be cleaned. The LED turns off after the drive is cleaned successfully. ■ MEDIA ATTENTION (Amber LED) — Lights when a cartridge is bad, marginal, or invalid. The LED turns off when all invalid cartridges are removed from the autoloader.
Chapter 4: Operating the Autoloader Menu options Commands Information Configuration Import Cycle count Reset Export View event log Change SCSI ID Load cartridge Product Rev. Code update Unload cartridge Serial numbers Circular mode Clean drive Firmware revisions Autoload mode Diagnostic System test Re-Inventory Press the ENTER button to access the menu options from the Operator’s Panel.
Inventory status characters Inventory status characters The inventory status characters represent the status of each slot within the tape drive. They appear in the second line of text on the LCD as an eight-character string, with four blank spaces on each side. Inventory Status Characters Character Meaning 1—8 Slot Full: Indicates that slot contains a cartridge. – Slot Empty: Indicates the slot does not contain a cartridge.
Chapter 4: Operating the Autoloader Operating modes The system driven mode is the normal mode of operation. In this mode, the Operator’s Panel displays the status associated with the actions that were caused from commands issued through the drive's SCSI interface. Some of these actions, including loading, rewinding, and moving tape, appear. When an Operator’s Panel button is pressed and released, the Operator’s Panel changes to interaction mode.
Operating modes Sequential mode Sequential mode is used when autoloader software is not available. In sequential mode, the autoloader loads and unloads tapes automatically. You specify which tape you want to be loaded first by using the autoloader Operator’s Panel controls. (For more information on loading cartridges, see “Loading and unloading a cartridge” on page 28.
Chapter 4: Operating the Autoloader Autoloader operations After you install and configure the autoloader and install your program on the host computer, the autoloader performs most operations automatically. Operator intervention includes the following activities: ■ Monitoring autoloader operation and status ■ Performing autoloader and tape drive operations Monitoring the autoloader operation and status During normal operation, the Status screen appears on the LCD.
Autoloader operations Resetting the autoloader A reset causes the autoloader to perform its power-on self-test (POST) and check for the presence of data cartridges. You can reset the autoloader in any of the following ways: ■ Power-on reset — Turning the autoloader off (or unplugging it), then turning it back on again resets the autoloader and the tape drive. ■ Operator’s Panel — Select the Configuration menu, press ENTER, select Reset, then press ENTER.
Chapter 4: Operating the Autoloader Maintenance The autoloader requires no routine maintenance except for cleaning. Warning Do not clean or lubricate any of the autoloader’s mechanical assemblies. Lubricating may adversely affect the function of those parts. Important The autoloader warranty does not apply to failures of the autoloader when it is repaired by untrained or unauthorized service personnel.
Maintenance You can also store a cleaning cartridge in one of the cartridge slots. You use the Load command from the Commands menu to move the slot containing the cleaning cartridge into position and load the cartridge into the tape drive. When the cleaning is complete, the tape drive ejects the cleaning cartridge and the autoloader returns it to the slot from which it originated.
Chapter 4: Operating the Autoloader Shipping the autoloader If you need to ship the autoloader, use the original shipping carton and packing materials to prevent damage. The shipping carton and packing materials are not intended to be used for shipping items other than the autoloader. 40 www.gateway.
Troubleshooting and Diagnostics 5 The autoloader includes features to support troubleshooting and diagnostic operations. If an autoloader error occurs, an error message and error code are displayed on the Operator’s Panel. Additional diagnostic tests and firmware upgrade capability are included in the diagnostic software on the Resource CD.
Chapter 5: Troubleshooting and Diagnostics Performing a system test The System Test option cycles the autoloader through the process of loading, calibrating, and unloading all cartridges in the carousel. Running a system test verifies the basic operational soundness of the autoloader and tape drive. The system test continues indefinitely until you press the CANCEL button. All regular backup or restore operations are suspended while a system test is in progress.
Error codes Error codes Overview of Error Codes Error code hex notation Error belonging to 80 - 8F Robotic control errors 90 - 96 Function errors A0 - A5 Low level axis errors B0 - B7 Electronic hardware errors BA - BF Drive errors Robotic control errors Error code hex notation Description 80 No error. 81 Invalid command error. This error indicates that the Loader received an undefined command or an invalid parameter to a command. 82 Device status not suitable to execute this command.
Chapter 5: Troubleshooting and Diagnostics Error code hex notation Description 86 Access door cannot be opened, preventing the removal of tape media. 87 Timeout. A timeout condition occurred. 88 Communications error during loop-back. 89 Timeout detected by loader on BHC testing. 8F No error after autoloader recovery. Function errors 44 Error code hex notation Description 90 Mechanical initialization failure. The robotic was not able to get into its safe mechanical init position.
Error codes Low level axis errors Error code hex notation Description A0 Belt axis error. Error during cartridge carrier movement (position not found). A1 Slider axis error. Transport slider unable to reach estimated position. A2 Gripper position error. Gripper unable to reach position. A3 Cartridge pick error. Missing cartridge during pick operation of gripper. A4 Door function error. Slider door in front bezel not in requested position during device operation. A5 Fan error.
Chapter 5: Troubleshooting and Diagnostics Drive errors Error code hex notation Description BA Drive load timeout. BB Drive unload timeout. BC Over temperature problem. BD No connection to drive. BE Generic drive response error. BF Drive broken, needs repair. Error and event log The autoloader provides an internal error and event log with 64 entries. This log data is helpful for development and service purposes.
Error codes Code Description 4 Errors, commands, scripts, and stop on trigger are logged. The first error which occurs stops the logging by switching to log level 0. This gives the possibility to fix the root cause of an error even if the error recovery is successful and the autoloader runs on. Log entry A negative number in the top line shows the current position in the error log. Every log entry consists of a type identifier and two data bytes.
Chapter 5: Troubleshooting and Diagnostics 48 Type Description 02 Internal robotic command message which is received by RobTest Module. Data byte 1 shows the command, data byte 2 means its first parameter (usually cartridge number). 03 Indicates an error message. Errors are represented by the same codes as described before in this interface specification. Data byte 2 is not used in this mode. 04 Represents a motion script information.
Before calling Gateway Technical Support Before calling Gateway Technical Support Before calling Gateway Technical Support, consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Technical Support. For more information, visit Gateway’s Technical Support Web site at support.gateway.com. Telephone support Gateway offers a wide range of customer service, technical support, and information services.
Chapter 5: Troubleshooting and Diagnostics 50 www.gateway.
Specifications A Size and weight Length: 24.0 inches (60.9 cm) Width: 16.9 inches (42.9 cm) Height: 3.3 inches (8.4 cm) Weight: 19.5 pounds (8.
Chapter A: SCSI interface The autoloader has a standard SCSI interface. One SCSI cable and one SCSI terminator are included with the autoloader. Additional cables and terminators can be ordered from Gateway. Important The LVD SCSI interface is compatible with a single-ended SCSI bus. However, do not attach the autoloader to a non-LVD SCSI controller because this will degrade the performance of the tape drive and the performance of your backups.
SCSI interface Changing the SCSI ID settings To change the SCSI ID settings: 1 From the main menu, press the PREVIOUS or NEXT button until Configuration appears on the LCD. 2 3 Press ENTER to select the Configuration menu. 4 5 6 7 8 9 Press ENTER to select the Change SCSI ID option. Press the PREVIOUS or NEXT button until Change SCSI ID appears on the LCD. Press the PREVIOUS or NEXT button until Loader or Drive appear on the LCD. Press ENTER to select the Loader or Drive option.
Chapter A: Important To comply with the safety and regulatory agency standards for the autoloader, all SCSI cables you use with the autoloader must be correctly shielded. SCSI cable length The maximum allowable cable length for a low-voltage differential SCSI bus, including all internal and external cables, is specified as follows: ■ If you have more than two devices on the LVD bus, the maximum allowable length is 39 feet (12 meters).
Performance specifications Performance specifications Capacity The autoloader can accommodate as many as eight LTO tape cartridges. The storage capacity of the autoloader depends on the type of cartridge and the type of data being stored. Tape drive performance When installed in the autoloader, the tape drive performs within its specifications. A minimum of an Ultra2 LVD-capable controller that can transfer data at least 80 MB/second is required.
Chapter A: Move complete time Move Complete Time is measured from the time the autoloader receives a move command to the time it returns status to the initiator indicating that the move is complete. The average time required for the autoloader to move the cartridge slot into position in front of the tape drive and either insert or remove the cartridge from the tape drive is less than 45 seconds. Reliability The mean cycles between failures (MCBF) for the autoloader’s robot is 250,000 cycles.
Power specifications Power specifications AC power The autoloader has automatic AC input voltage selection and accepts the input voltages shown in the following table. The autoloader is capable of continuous operation when the AC power experiences intermittent operation, voltage surges, and voltage spikes.
Chapter A: Environmental specifications Specification Operating (1) Storage (2) or non-operating (3) Transportation (4) Ambient temperature range +50° F to +104° F (+10° C to +40° C) -40° F to +140° F (-40° C to +60° C) -4° F to +140° F (-20° C to +60° C) Temperature variation (5) (thermal gradient) 2° F per minute; max 18° F per hour (1° C per minute; max 10° C per hour) 1° F per minute; max 36° F per hour (1° C per minute; max 20° C per hour) 2° F per minute; max 36° F per hour (1° C per minut
Environmental specifications Acoustic noise limits The overall, averaged A-weighted sound pressure level (in decibels) for the autoloader does not exceed the upper limits specified in the following table. Operating mode LpA (1) The autoloader is turned on and idle. 55 dBA The autoloader is operational (the carousel or cartridge loader is moving) and the tape drive is in streaming mode. 55 dBA (2) (1) LpA is the average A-weighted sound pressure level over the following frequency range: 5 Hz to 12.
Chapter A: Vibration specifications The following table shows the vibration specifications for the autoloader during operation, non-operation, storage, and transportation. The operating specifications indicate the amount of vibration the autoloader can withstand while the enclosed tape drive is reading and writing data. Random vibration (1) applied during operation 1 Hz PSD = 0.0000040 g2/Hz 5 Hz PSD = 0.0000270 g2/Hz 10-150 Hz PSD = 0.0004048 g2/Hz 200-400 Hz PSD = 0.
Regulatory Compliance and Legal Information B 61
Chapter B: Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm. www.gateway.
Chapter B: Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC connector 8 power 57 power cord 11, 57 power cord specifications 57 power switch 12 accessories 4 optional 4 acoustic noise limits 59 autoload mode 35 B back components 8 buttons 7 C cables connecting 25 Cancel button 13, 31 capacity 55 carousel 2, 10 cartridges access door 2, 7 installing 14, 27 inventory 28 loader 9 loading 28, 34, 35 slots 10 type 14 unloading 28 changing SCSI ID settings 53 circular mode 35 cleaning tape drive 38 clearance 16 Commands menu 32, 36 components back 8 front 7 i
I N ID settings changing SCSI 53 Information menu 32 initial element status time 55 installing autoloader 15 data cartridges 27 rack mount kit 18 interaction mode 34 interior components 9 inventory status characters 33 updating data cartridge 28 Next button 13, 31 noise limits 59 non-technical support Accounting 49 Sales 49 Warranty 49 K keypad 7, 13, 31 L LCD 7, 31 LEDs 7, 30 length 51 liquid crystal display 7, 31 loading data cartridges 28 location 16 log entry 47 level 46 M maintenance 38 menu opti
room temperature 16 S safety precautions 6 SCSI cable length 54 cables 53 changing ID settings 53 connecting 11, 25 connectors 8 controllers 2 default settings 11 ID settings 52 interface 52 terminator 54 self-test times 55 sequential mode 34, 35 autoload 35 circular 35 setting up autoloader 15 settings changing SCSI ID 53 SCSI ID 52 shipping 40 shock specifications 59 size 51 specifications acoustic noise limits 59 environmental 58 performance 55 power 57 power cord 57 SCSI cable 53 SCSI terminator 54 sho
A MAN LTO-1 USER GUIDE R0 8/03
