User's Manual

SYSTEM OPERATION

Once installed, the CartControl system is easy to operate and requires very little technical mainte-

nance. Shopping carts will perform just as they did before the system was installed unless a cus-

tomer attempts to go beyond the store perimeter. If a customer pushes a cart to the designated

perimeter, the Gatekeeper wheel on their shopping cart will lock—making the cart extremely difﬁcult

to move. Customers will usually take their merchandise and leave the cart right where it locked.

Store employees responsible for retrieving carts can pull the abandoned shopping cart back to the

unlocking signal boundary and the Gatekeeper wheel will automatically unlock. They can also bring a

CartKey with them to unlock any locked shopping carts.

UNLOCKING CARTS - locations utilizing an unlock boundary

1. Pull the locked shopping cart to the unlocking signal boundary

2. Check to see that the wheel unlocks by gently rolling the shopping cart. Typically one can hear

the locking and unlocking mechanism operating in the wheel so the operator can wait until the

motor inside the wheel has stopped running which indicates the end of the lock or unlock cycle.

3. Pull the shopping cart away from the locking and unlocking signal boundaries.

4. The shopping cart will immediately lock once it hears the locking signal so care must be

taken in handling the carts.

MANUALLY UNLOCKING CARTS WITH A CARTKEY – all locations

1. Hold the CartKey 18-inches to 48-inches away from the Gatekeeper wheel. For best results,

angle the bottom of the CartKey so it is oriented towards the Gatekeeper wheel (SEE DIAGRAM

BELOW).

2. Point the CartKey at the Gatekeeper wheel and depress the “Unlock” button. Once unlocked,

the Gatekeeper wheel will remain unlocked for ten (10) seconds even if left at the perimeter

boundary.

3. Roll the cart(s) away from the perimeter boundary within the ten-second period.

TIP: If the Gatekeeper wheel does not unlock after depressing the “Unlock” button on the

CartKey, you can reset the Gatekeeper wheel by performing the following steps:

1. Hold the CartKey 18-inches to 48-inches away from the Gatekeeper wheel. For best results,

angle the bottom of the CartKey so it is oriented towards the Gatekeeper wheel.

2. Point the CartKey at the Gatekeeper wheel and depress the

“Lock” button. This will reset the Gatekeeper wheel to

accept the unlock signal.

3. Next, depress the “Unlock” button. This should unlock the

Gatekeeper wheel. If this fails, notify the store manager

or contact person.

CartControl User Manual

CartKey should be held so that

the bottom is angled towards

the Gatekeeper wheel

18 to 48

inches

away

from

wheel