User's Manual

CartControl User Manual 01
INTRODUCTION
To Our Valued Customers:
Thank you for allowing us to install the Gatekeeper Systems CartControl Shopping Cart Contain-
ment system at your store. The CartControl system is the most technologically advanced and user-
friendly cart containment system on the market. We are confident that it will dramatically improve
your store’s existing efforts to keep shopping carts on the premises.
In addition to providing the best cart containment system available, it is our aim to provide you with
unparalleled customer service. Gatekeeper Systems offers a 24-hour toll-free customer service line
as well as a nationwide network of field representatives and service technicians to handle any service
issues. Should you have any questions or need to schedule a field service call, please call our
toll-free 24-hour customer service number.
GATEKEEPER SYSTEMS 24-HOUR
CUSTOMER SERVICE HOTLINE
Toll Free [phone] Press Option “1”
Between the hours of 7 p.m. CST and 7 a.m. CST, select Option #5
to activate our emergency dispatch service.
vice.
The CartControl User Manual is designed to provide store personnel with a general information
source regarding the shopping cart containment system. Making this manual available to all new
employees who have not yet worked with the system will help ensure proper operation and added
longevity. Properly trained employees are an integral part of the system’s operation.
The manual also contains technical information and is a good place to refer maintenance work-
ers and contractors with questions about the system. If questions concerning the system arise and
answers are not available in this manual, please call the toll-free number to speak with a Gatekeeper
Customer Service Representative. Never hesitate to contact Gatekeeper with your questions about
the system.
We encourage your store to designate an employee who can act as a “contact person”. Gatekeeper
will ask for this person by name when scheduling service or performing routine preventative mainte-
nance calls. Gatekeeper will also train this individual in additional system functions and troubleshoot-
ing procedures.