User's Manual

CartControl User Manual 13
TROUBLESHOOTING
SYSTEM COMPONENT: CartKey
Problem Possible Cause Solution
CartKey is not working Improper reset distance
SERVICE
Most field service calls are avoidable. In many cases, a quick call to Gatekeeper Customer Service
will solve the problem. If you have done everything you can and you are still experiencing difficulties,
please call Gatekeeper and ask to speak with Customer Service.
GATEKEEPER SYSTEMS 24-HOUR
CUSTOMER SERVICE HOTLINE
Toll Free [phone] Press Option “1”
In the event that the problem requires onsite service, we will schedule a field service call—usually
within 48 hours. 24-hour customer service is available via the toll-free number. If you are calling after
our normal business hours (7 a.m. – 7 p.m. Central Standard Time (CST)) and reach the automated
attendant, press “5” on your telephone keypad to place an immediate service call.
Test the CartKey on several shopping carts by
alternately pressing and holding the “Lock” and
“Unlock” buttons on the CartKey. Attempt to
lock and unlock wheels while holding the
CartKey at a variety of distances ranging from
18” to 48” away from the Gatekeeper wheel.
CartKey is not working
Low/Dead battery If wheels lock at the perimeter boundary and
you are unable to unlock them using the
CartKey, it may be necessary to replace the
battery in the CartKey. See Page 7 of this
manual for instructions on how to replace
the CartKey battery.
CartKey is not working Damaged CartKey Attempt to lock and unlock a variety of carts
using the CartKey. Confirm that the CartKey
battery is not low or dead. Contact Gatekeeper
Customer Service to have a replacement
CartKey shipped to you.