User's Manual

TROUBLESHOOTING

SYSTEM COMPONENT: Gatekeeper wheel – all locations

Problem Possible Cause Solution

All wheels do not lock Power outage

at perimeter

Check to see if the System Alert Light on the

CentralTransmitter is illuminated or if an audible

alarm is sounding. If not, conﬁrm that the Cen-

tralTransmitter power cord is plugged into a live

outlet or into a backup power supply. If none

of these conditions exists, notify Gatekeeper

Customer Service.

All wheels do not lock

at perimeter

Damaged antenna Check to see if the System Alert Light on the

CentralTransmitter is illuminated or if an audible

alarm is sounding—which indicates that the

Perimeter Antenna may have been damaged.

If the System Warning Light is on and/or you

hear the audible alarm, notify Gatekeeper

Customer Service.

Wheels will not lock

at the perimeter

System failure or cer-

tain wheels not working

Check to see if a wheel will lock or unlock using

a CartKey. Take a cart to at least two sections

of the perimeter to determine if wheel will lock

and unlock. If wheel does lock or unlock in one

area, contact Gatekeeper Customer Service.

When contacting Gatekeeper, take note of any

construction or anything unusual that may have

taken place in the store’s vicinity.

Wheels will not unlock

using the CartKey

The Gatekeeper wheel

needs to be reset

To reset the Gatekeeper wheel, hold the Cart-

Key 18” to 48” away from the Gatekeeper

wheel, point the CartKey at the Gatekeeper

wheel, and depress the “Lock” button. This

will reset the Gatekeeper wheel to accept the

unlock signal. Next, depress the “Unlock” but-

ton. This should unlock the Gatekeeper wheel.

If this fails, notify the store manager or contact

person.

CartControl User Manual