User's Manual

TROUBLESHOOTING
SYSTEM COMPONENT: Gatekeeper wheel – locations utilizing an unlock boundary
Problem Possible Cause Solution
All wheels do not lock Power outage
or unlock at perimeter
CartControl User Manual 11
Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding. If not, confirm that the Cen-
tralTransmitter power cord is plugged into a live
outlet or into a backup power supply. If none
of these conditions exists, notify Gatekeeper
Customer Service.
All wheels do not lock
or unlock at perimeter
Damaged antenna Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding—which indicates that the
Perimeter Antenna may have been damaged.
If the System Warning Light is on and/or you
hear the audible alarm, notify Gatekeeper
Customer Service.
Wheels will not lock
or unlock at the perimeter
System failure or cer-
tain wheels not working
Check to see if a wheel will lock or unlock using
a CartKey. Take a cart to at least two sections
of the perimeter to determine if wheel will lock
and unlock. If wheel does lock or unlock in one
area, contact Gatekeeper Customer Service.
When contacting Gatekeeper, take note of any
construction or anything unusual that may have
taken place in the store’s vicinity.
Wheels will not unlock
using the CartKey
The Gatekeeper wheel
needs to be reset
To reset the Gatekeeper wheel, hold the Cart-
Key 18” to 48” away from the Gatekeeper
wheel, point the CartKey at the Gatekeeper
wheel, and depress the “Lock” button. This
will reset the Gatekeeper wheel to accept the
unlock signal. Next, depress the “Unlock” but-
ton. This should unlock the Gatekeeper wheel.
If this fails, notify the store manager or contact
person.
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