User's Manual

TROUBLESHOOTING
This section will help you solve some of the problems that may occur with the system. It also con-
tains technical information and is a good place to refer maintenance workers and contractors with
questions about the system. If questions concerning the system arise and you cannot solve your
problem using this manual, call the toll-free number and speak with a Gatekeeper Customer Service
Representative. Never hesitate to contact Gatekeeper with questions about the system.
The following chart is organized by system component so you can more quickly diagnose and
solve specific problems.
SYSTEM COMPONENT: CentralTransmitter
Problem Possible Cause Solution
Carts not locking at the Undetermined
designated perimeter line
10 CartControl User Manual
Try to lock a shopping cart using a CartKey. If
the Gatekeeper wheel locks and unlocks prop-
erly, check your CentralTransmitter to verify it is
plugged in. If you hear the CentralTransmitter
alarm, immediately contact Gatekeeper Sys-
tems to set-up a service call.
Carts not locking at the
designated perimeter line
Power outage If the CartControl system power is not on, but
the store’s power is, make sure that the Cen-
tralTransmitter power cord is plugged into a live
110 volt AC power outlet. If the store’s power
is out, the CartControl system will not function
unless connected to a universal battery backup.
If the CentralTransmitter is plugged into a live
outlet and your store’s power is on, contact
Gatekeeper Customer Service for assistance.
NEVER UNPLUG THE SYSTEM.
Audible Alarm sounding Cut Perimeter Antenna/
Signal frequency out of
adjustment
Turn the audible alarm switch to the “Off” posi-
tion. Contact Gatekeeper Customer Service to
schedule a qualified technician to come out and
service the CentralTransmitter.
System Alert Light is lit Cut Perimeter Antenna/
Signal frequency out of
adjustment
Contact Gatekeeper Customer Service to
schedule a service call.
System is down after
power surge
Power surge CentralTransmitter is plugged into power sup-
ply but no lights on front panel are illuminated.
Check to ensure power is live at outlet. You
can check this by plugging another device into
the power outlet and determining whether or
not the outlet is live. If the outlet is live, contact
Gatekeeper Customer Service to schedule a
service call. NEVER UNPLUG THE SYSTEM.