User's Manual

SYSTEM MAINTENANCE

In order to ensure that the system is operating at peak performance, we

recommend that you implement the following standard practices.

Perform a visual inspection of the perimeter each day.

Gatekeeper recommends walking the perimeter boundary at the opening of each day to identify any

parking lot damage or the presence of any potentially damaging activity or objects. Make sure to look

for potholes or other parking lot degradation that may require maintenance.

Test the system each day.

Gatekeeper recommends testing the perimeter signal at the opening of each day. To check the pe-

rimeter signal, take a CartKey and a shopping cart into the parking lot. Begin at the perimeter anten-

na’s closest point to the store and follow these steps:

1. Roll the shopping cart to the perimeter line. The Gatekeeper wheel on the shopping

cart should lock.

For locations utilizing an unlock boundary – Wait 30 seconds and then pull the shopping

cart into the unlock area, making sure the Gatekeeper wheel unlocks. The wheel should

roll freely again.

All locations – Hold the CartKey 18’ to 48’ away from the Gatekeeper wheel, point the

CartKey at the Gatekeeper wheel and depress the unlock button. The Gatekeeper wheel

should roll freely again. The wheel should roll freely again.

3. Move to another point along the perimeter boundary and repeat steps 1 and 2. Test the

cart at four other points along the perimeter.

If during any step the Gatekeeper wheel does not lock, repeat steps 1 and 2. If the problem contin-

ues after three attempts, immediately notify either the store contact person or the store manager.

Retrieve locked carts regularly.

Throughout the day and particularly toward the close of business, carts should be retrieved from the

perimeter and brought to a cart corral or other collection area. If you are unable to unlock any locked

wheels, take the locked cart(s) to a secure location until it can be serviced by a Gatekeeper Field

Service Representative.

Take a weekly cart count.

A cart count should be conducted at least once a week. Monitoring the total number of carts avail-

able on a regular basis makes it easier to gauge the success of the system as well as identify any

potential problems. A Cart Containment Log is available at the back of this user manual. If your store

utilizes a cart retrieval service, closely monitor your retrieval numbers and ensure that only carts

with Gatekeeper wheels are being delivered to your store and that those carts belong to your store.

CartControl User Manual