User's Manual Part 2

Troubleshooting

ATEKEEPER SYSTEMS INC.

2007

CART CONTAINMENT MANUAL

Page 65

10 Troubleshooting

Diagnosing CentralTransmitter and Perimeter Antenna Issues

This section provides several flowcharts and processes for troubleshooting problems with the CentralTransmitter

and perimeter antenna. Gatekeeper Systems Customer Service will attempt to gather information during the

initial service call from the client, but sometimes the only information the technician may have on arrival is that

“…the system doesn’t work…”

The first action when arriving on site is to contact the store manager for an active store, or the construction

superintendent for a store that is still under construction.

1. Introduce yourself to the person in charge and let them know:

• why you’re at their store,

• what you plan to do,

• what times you plan to be working,

• about how long it should take,

• the areas of the store to which you will need access,

• how your work might impact their store operation.

2. Collect as much information as you can:

• ask the manager to describe the problem from their perspective,

• when did the situation begin,

• is the problem intermittent or ongoing,

• has there been any recent construction, landscaping, power outages, etc.,

• are any other systems in the store currently experiencing problems?

3. Do a quick visual check of the CentralTransmitter area. Look for loose power cords, external damage to the

box or conduit and any other obvious signs.

4. Start with the Main Troubleshooting Flow Chart on page 66. Letters in bold (A, B, C, D…) in the main flow

chart refer to secondary flow charts or processes in this manual. The titles and page numbers for the

secondary flow charts are shown at the bottom of the main flow chart page.