User's Manual Part 2

Store Training
G
ATEKEEPER SYSTEMS INC.
2007
CART CONTAINMENT MANUAL
Page 60
8 Store Training
Training the Store Personnel
Properly training the store personnel is an important part of the GS
2
System installation. Take care in
representing yourself in a professional manner. Whoever is performing the training should change into a fresh
Gatekeeper or Company work shirt prior to the training. Educating the customer on all aspects of the GS
2
System at time of installation will serve to improve the performance of the overall system.
The store personnel must be trained on the following features:
• Make certain that the store manager understands the perimeter boundary by walking the entire perimeter
antenna with him/her.
• Instruct them to check the system daily by taking a cart equipped with the GS
2
Wheel to several locations
along the system perimeter to insure that the system is fully operational. If the GS
2
Wheel does not lock at
the perimeter antenna, repeat the test with several other carts. If none of carts appear to work properly,
place a service call to building maintenance or Gatekeeper Systems.
• With an equipped cart, show the customer how a cart will lock when approaching the perimeter. It is
important that the customer understand that the GS
2
Wheel will begin to lock three to four feet (3’ to 4’) in
front of the perimeter antenna.
• Train the customer on how to unlock a locked cart. To unlock wheels, hold the cart key approximately 1.5 to
3 feet from the wheel and depress the unlock button while moving the key toward the wheel. The wheel will
be unable to lock again for 10-15 seconds, due to a programmed delay which allows a cart to be
removed from the influence of the locking zone.
• Train the customer how to change a battery on the CartKey. If there is difficulty locking and/or unlocking
wheels, train the store to check the battery status in the CartKey.
• Perform training on the operation of the CentralTransmitter: the push button on the exterior of the
CentralTransmitter reverses the signal of the system for approximately 30 seconds, unlocking all carts
locked on the perimeter antenna. Train them on the meaning of the Status Lights and Audible Alarm.
• Walk the manager through the User Manual, included with the CentralTransmitter. Instruct the manager to
keep the User Manual in a safe location for future reference. Indicate the 24-hour, toll-free Customer
Support number printed on the User Manual and on the front door of the CentralTransmitter
Upon the conclusion of training, complete the GS
2
Training Acknowledgement and have it signed by the
designated Store Trainer. You may also use the form to confirm receipt of equipment that is given to store
personnel in person, such as CartKeys.