Owner's manual

Troubleshooting Garland RTCSmp Induction Built-in Griddles
24 Part # 4532291 Rev 2 (01/15/14)
10.3 Troubleshooting with Error Codes (for Service Technicians)
When a malfunction occurs, an Error Code (e.g. E03) alternating with the set value is shown on the display. To
obtain the internal data and error code for troubleshooting, you need an IR Adapter, proper connectors, and
software. The table below is a reference guide. For further information and assistance, please contact Garland
Technical Service.
Error Code Possible Cause Action To Take By Operator
E03 Overheated heat sink
1)
Air-cooling system obstructed
Check installation/air flow (supply of cool air).
Check fan operation.
E04 Temperature too high, griddle zone
1)
Check sensor unit.
E05 Error on power switch (rotary switch)
Check potentiometer and its wiring.
E06
Internal/generator temperature too high.
1)
Check installation/air flow (supply of cool air).
E10 Communication BUS
1)
Check all wiring.
E12
High heat sink (KK) temperature.
2)
Check installation/air flow (supply of cool air).
Check fan operation.
E20
High internal temperature.
2)
Check installation/air flow (supply of cool air).
E21 Error temperature, heat sink
1)
Check wiring. Check heat sink sensor.
Contact Garland.
E24 Error temperature, internal
1)
Check temperature sensor. Contact Garland.
E30 High temperature, internal
1)
Check installation/air flow (supply of cool air).
E41 Excess temperature or error of sensor 1
*)
Check sensor 1.
E42 Excess temperature or error of sensor 2
*)
Check sensor 2.
E43 Excess temperature or error of sensor 3
*)
Check sensor 3.
E44 Excess temperature or error of sensor 4
*)
Check sensor 4.
E45 Excess temperature or error of sensor 5
*)
Check sensor 5.
E46 Excess temperature or error of sensor 6
*)
Check sensor 6.
E47 Griddle plate too hot
1)
1)
The induction unit stops working immediately.
2)
The induction unit is still working with reduced power cycles.
*)
The Unit operates as normal.