User guide

Troubleshooting RTCSmp Built-In Temperature Controlled Hold-Line
Part # 4532288 Rev 3 (6/11/14) 23
10 Troubleshooting
Do not open the induction unit – dangerous electric
voltage inside!
The induction unit may only be opened by an
authorized service personnel.
CAUTION
STOP and DO NOT USE the induction unit if any
part of the unit is cracked or broken. Turn off the
induction unit immediately and if possible and safe,
disconnect the unit from the power supply. Do not
touch any parts inside the unit.
10.1 Common causes for induction unit failure
One or more of the following conditions may affect the function or contribute to the failure of the induction unit:
 Using unsuitable cookware such as non-induction pans or oversized pans.
 High ambient temperature.
 Inadequate ventilation causing hot air to re-enter the induction unit through the air intake slots.
 Dirty air intake filter.
 Empty pans are left on the cook-top when the unit is ON.
Symptoms
When a malfunction occurs, the induction unit may be in one of the following states:
 The induction unit stops working immediately.
 The induction unit continues to work in a power reduction mode.
 The induction unit continues to work as usual.
When the display shows an error code (e.g. E04), record the error code and contact your authorized service
agency.
Corrective steps
Use the following sections to locate the problem area(s) and to take only the corrective action(s) indicated. Ensure
you exercise safety precautions at all time.
Only an authorized service technician would have the training and correct tools to diagnose the internal
components accurately and thoroughly. Contact a Factory Authorized Service agency for assistance. For a list of
Garland authorized service agencies, please visit our website www.garland-group.com.