User Guide

inside front cover inside back cover
WARRANTY
Ubisoft warrants to the original purchaser of its products that the products will be free from defects in materials and workmanship for a period of ninety
(90) days from the date of purchase. Ubisoft products are sold “as is,” without any expressed or implied warranties of any kind, and Ubisoft is not
liable for any losses or damages of any kind resulting from use of its products. Ubisoft agrees for a period of ninety (90) days to either replace defective
product free of charge provided you return the defective item with dated proof of purchase to the store from which the product was originally purchased
or repair or replace the defective product at its option free of charge, when accompanied with a proof of purchase and sent to our offices postage
prepaid. This warranty is not applicable to normal wear and tear, and shall be void if the defect in the product is found to be as a result of abuse,
unreasonable use, mistreatment, or neglect of the product.
LIMITATIONS: This warranty is in lieu of all other warranties and no other representations or claims of any nature shall be binding on, or obligate
Ubisoft. Any implied warranties applicable to Ubisoft products, including warranties of merchantability and fitness for a particular purpose, are limited to
the ninety (90) day period described above. In no event will Ubisoft be liable for any special, incidental, or consequential damages resulting from
possession, use, or malfunction of Ubisoft products. Some states do not allow limitations as to how long an implied warranty lasts and/or exclusions or
limitations of incidental or consequential damages. So the above limitations and/or exclusions of liability may not apply to you. This warranty gives you
specific rights, and you may also have other rights that vary from state to state.
NOTICE: Ubisoft reserves the right to make improvements in its products at any time and without notice.
REFUNDS: Ubisoft cannot provide refunds or otherwise process returns for credit of any kind other than an identical product replacement. Any
product refund request must occur at the place of purchase, as the individual retail outlets set their own refund policy. This policy covers identical product
replacements only.
PRODUCT/DOCUMENTATION REPLACEMENTS: Please contact a Ubisoft Technical Support Representative directly before sending
your product to us. In many cases, a replacement is not the best solution. Our Support Representatives will help you determine if a replacement is
necessary or available. You will need to first acquire an RMA (Return Materials Authorization) number to process your return or replacement. Without an
RMA number from a Support Representative, your replacement request will not be processed.
IF WE DETERMINE A RETURN OR REPLACEMENT IS NECESSARY:
Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original sales receipt, showing the date
of purchase, a brief description of the difficulty you are experiencing including your name, address (no PO boxes) and phone number to the address
below. If the product was damaged through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day
warranty is rendered void and you will need to follow the instructions for returns after the 90-day warranty period.
After the 90-Day Warranty Period: Please return the product (media only) along with a check or money order for the amount corresponding to
your product (see replacement fees below) made payable to Ubisoft, a brief description of the difficulty you are experiencing, including your name,
address (no PO boxes), RMA number, and phone number to the address below.
REPLACEMENT FEES: Our most recent replacement fee schedule is available online. Please visit http://support.ubi.com for an updated price list.
WARRANTY ADDRESS AND CONTACT INFORMATION
Phone: [phone]
Hours: 9am–9pm (EST), M–F
Address: Ubisoft Support/3200 Gateway Centre Blvd./Suite 100/Morrisville, NC 27560
Please use a traceable delivery method when sending products to Ubisoft.
To order Ubisoft products in the United States, please call toll free 877-604-6523.
TECHNICAL SUPPORT
Before contacting Ubisoft’s Technical Support Department, please first read through this manual and the README file (on the game CD). Also browse
through our FAQ listings or search our support database at our website, http://support.ubi.com. Here you will find the most recently updated
information since the game’s release.
Also, please make sure that your computer meets the minimum system requirements, as our Support Representatives will be unable to assist customers
whose computers do not meet these criteria.
Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling:
• Complete product title (including version number).
• Exact error message reported (if applicable) and a brief description of the problem you’re encountering.
• Operating system.
• Processor speed and manufacturer.
• Amount of RAM.
• Video card that you are using and the amount of RAM it has.
• Type of sound card you are using.
• Maker and speed of your CD-ROM or DVD drive.
Contact Us over the Internet: This is the best way to contact us. Our website is open 24 hours a day, 7 days a week, and it contains the most
up-to-date Technical Support information available, including patches that can be downloaded free of charge. We update the Support pages on a daily
basis, so please check here first for solutions to your problems: http://support.ubi.com/.
Contact Us by Email: For fastest response via email, please visit our website at: http://support.ubi.com/.
From this site, you will be able to enter the Ubisoft Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ),
search our database of known problems and solutions, or, for fastest email response, you can send a request for Personal Assistance from a Technical
Support Representative. It may take up to 72 hours for us to respond to your email depending upon the volume of messages we receive.
Contact Us by Phone: You can also contact us by phone by calling 919-460-9778 (for our customers in Quebec, we provide French language
support at 866-824-6515). Please note that this number is for technical assistance only. No hints or tips are given over the Technical Support line.
When calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary information listed above on
hand. Be advised that our Technical Support Representatives are available to help you Monday–Friday from 9am–9pm EST (French language support is
available from 7am–4pm EST). While we do not charge for Technical Support, normal long distance charges apply. To avoid long distance charges, or to
contact a Support Representative directly after these hours, please feel free to use one of the other support avenues listed above. Email issues usually
receive a response within 2 business days.
Contact Us by Standard Mail: If all else fails you can write to us at:
Ubisoft Technical Support
3200 Gateway Centre Blvd.
Suite 100
Morrisville, NC 27560
Return Policy: Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be
dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched CD, please visit our FAQ listing for your
game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return
Materials Authorization) number from a Support Representative.
FILE NAME: URU0223_PCJ_MnlCvr_inside.ai
MODIFIED: 09/24/03
BY: Les