User Guide

36
© Intermetrics Entertainment Software, LLC dba Looking Glass Studios 1998. All rights reserved. Eidos
Interactive is a trademark of Eidos, PLC. Thief 2: The Metal Age is a trademark of Intermetrics Enter-
tainment Software, LLC dba Looking Glass Studios.
EIDOS INTERACTIVE TECHNICAL SUPPORT
Please read the following section before calling
technical support:
Because of the millions of different hardware
and software combinations possible with today’s
Personal Computers, you may still have to refer
to your computer manufacturer or software pub-
lisher to properly configure their product to run
our game.
CONTACTING TECH SUPPORT
If you have questions about the game, our Tech-
nical Support Department is here to help. Our
web site contains up-to-date information on the
most common difficulties with our products; this
information is the same as that used by our sup-
port agents. If you are unable to find the
information you need on our web site, please
feel free to contact us via e-mail, fax, telephone
or letter.
If you need to talk to someone immediately, call
us at [phone]. We are available to take
your calls Monday through Friday between 9:00
a.m. to 5:00 p.m., Pacific Standard Time. If possi-
ble, be at your computer when you call. The
support representative will need specific infor-
mation about your computer and may need you
to access or change some of the files while you
are on the telephone.
If it is impossible for you to be at your computer,
be sure to have the following information:
• A listing of your computer’s hardware and the
settings from Device Manager, including what
sound and video card your system has. (Con-
tact your computer manufacturer if you aren’t
sure.)
• What version of Windows
®
you are using.
• What version of DirectX™ is currently loaded
on your computer.
• How the game is currently configured.
Note: Our Technical Support agents do not have
access to game hints, tips, strategies or codes.
Please direct all game play inquiries to the 900
hint line listed below.
HOW TO REACH US
World Wide Web:
http://www.eidosinteractive.com/help.html
Product Warranty Inquires: [e-mail]
FTP: ftp://ftp.eidosinteractive.com/pub
Internet e-mail: [e-mail]
Tel: [phone]
Fax: [phone] or [phone]
Mail: Eidos Interactive Customer Support
651 Brannan Street, 4th Floor
San Francisco, CA 94107
HINT LINE
Eidos Interactive’s 24 hour automated hint line
number is [phone]. The charge is $.99
per minute. You must be 18 years or older; or
have your parent’s permission to call.
EIDOS INTERACTIVE LIMITED WARRANTY
EIDOS Interactive warrants to the original purchaser that this EIDOS Interactive disc
is free from defects in materials and workmanship for a period of ninety (90) days
from the date of purchase. This EIDOS Interactive disc is sold “as is” without
expressed or implied warranty of any kind, and EIDOS Interactive is not liable for
any losses or damages of any kind resulting from use of this program. EIDOS Inter-
active agrees for a period of ninety (90) days to either repair or replace, at its
option, free of charge, any EIDOS Interactive disc, postage paid, with proof of date
of purchase, at its Factory Service Center.
This limited warranty is not applicable to normal wear and tear. This limited war-
ranty shall not be applicable and shall be void if the defect in the EIDOS Interactive
disc has arisen through abuse, unreasonable use, mistreatment or neglect. This lim-
ited warranty is in lieu of all other warranties and no other representations or
claims of any nature shall be binding on or obligate EIDOS Interactive. Any implied
warranties of merchantability and fitness for a particular purpose are limited to the
ninety (90) day period described above. In no event will EIDOS Interactive be liable
for any special, incidental or consequential damages resulting from possession, use
or malfunction of this disc.
Some states do not allow limitation as to how long an implied warranty lasts
and/or exclusions or limitations of incidental or consequential damages, so the
above limitations and/or exclusions of liability may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from
state to state.
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