User Guide

10
TROUBLESHOOTING
Occasionally, something will go wrong with the installation process. Common error
messages are given below, along with some solutions.
Online Help. Some of this information is included in the install program’s on-line help
feature, which can be accessed at any point during installation by pressing 1.
MESSAGES DURING INSTALLATION
The version of DOS on your machine is too old to run Strike Commander.
You need DOS version 5.0 or higher. New versions of DOS can be purchased at almost any
computer dealership. Strike Commander has been fully tested with versions 5.0, 6.0 and 6.2.
The CPU detected on this machine is not compatible with Strike Commander. You
need an 80386 or better to install and play Strike Commander.
Strike Commander requires a computer with an 80386 or better CPU. Older CPUs do not
have the processing power required to play Strike Commander — they can not run the
game. (Some players with 386 CPUs are satisfied with Strike’s performance on their
systems, but most are not. We recommend that you use at least a 486.)
If you do not have one of these CPUs, you will need a CPU upgrade in order to play
Strike Commander. If you do have a 386 or better and receive this error message, try
installing again from the beginning. If you still receive this message there may be a
defect in your processor.
Could not copy files from the CD to the hard drive.
Although this could mean that your drive is malfunctioning, the most common cause of
this message is a read error. Check to make sure the CD is properly inserted in the drive
and that the drive is closed completely, then try installing again.
One of the configuration files either could not be located, or could not be created.
An error has been detected with an install configuration file. This usually means one of
two things has occurred:
(1) A file needed by the install program to properly determine your computer’s
configuration was not found. The file could have been damaged, deleted or moved, or
the directory structure of your machine could have been altered since the last installation.
(2) The install program was unable to write a configuration file. The hard disk could be
full or could contain undetected errors. Another possibility is that your computer has a
memory problem that is stopping the installation. See Optimizing Your System
(pp. 6-9) to remedy this situation.
Make sure you are in the directory in which Strike Commander was previously installed,
or in the directory where the install program is.
Could not find treefile.
This means that one of the files necessary to run the game was not available. There are a
number of possible causes for this error, including:
• The CD-ROM is not loaded in the drive correctly.
• The CD-ROM drivers are not installed correctly or have been incorrectly modified.