User Guide

ONLINE SERVICES AND BULLETIN BOARDS
Many of the most popular online services provide access to ORIGIN company news,
product updates, release dates, technical support and game hints. In addition, ORIGIN
has established its own electronic bulletin board as a customer service.
America Online. You can e-mail Customer Support at ORIGIN CS or Marketing at
OSI. To reach our Customer Support board in the Industry Connection, press
c K
for “Go to Keyword.” Then type ORIGIN in the Keyword window. In addition to read-
ing messages, you can download files from the “Origin Software Library.” For mem-
bership information and a free starter kit, you can call America Online toll-free at 1-
800-827-6364.
CompuServe. To reach our Customer Support board in the Game Publishers Forum,
type GO GAMAPUB at any “!” prompt. Then select Origin Section (2). In addition to
reading the messages, you can download files from the “Library (Files)” menu. To
reach our Customer Service department by e-mail, our address is 76004,2612 (or you
can post a message in the Origin Section). For membership information and a free
starter kit, you can call CompuServe toll-free at 1-800-848-8199 and ask
Representative #361 for your free introductory membership and $15 usage credit.
ORIGIN BBS. The ORIGIN BBS is located in Austin, Texas and has a modem support
of: 300/1200/2400/9600/14,400 bauds with N,8,1. It is operational 24 hours a day, 7
days a week. Full support is provided. Call 1-512-331-4446 to contact. No member-
ship is required and the only cost is any long distance charges that you may incur.
Internet Address. You can e-mail Origin Customer Support at [e-mail]
N EED A HINT OR A PASSWORD ?
Call 1-900-288-HINT
(1-900-288-4468)
24 hours a day, 7 days a week!
95¢ for the first minute, 75¢ for each additional minute. If you are under 18, be sure
to get a parent’s permission before calling. Hotline requires a Touchtone telephone
and is only available in the U.S. Call length is determined by user; average length is
four minutes. Messages subject to change without notice.
Note to Hotline Callers
To help you quickly locate the information you need, Electronic Arts will gladly send
you printed hotline menus. To receive a copy, please send your name and address to:
Hotline Menus
P.O. Box 7578
San Mateo, CA 94403-7578
Be sure to include the title and hardware format of the game you are playing.
For ORIGIN Customer Service,
call [phone] Mon.-Fri., 9 a.m.-5 p.m., Central time,
of fax [phone]
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