User Guide

Help Via Telephone/Fax or Mail in
the United States & Canada
For phone assistance, call Infogrames Interactive Tech Support at [phone].
Our Interactive Voice Response and Faxback system is generally available
24/7, providing automated support and allowing FAQ documents to be faxed
to you immediately.
Great News! We’ve improved our Automated Systems so that you can get product-
specific Troubleshooting help more quickly. All you need to do is enter the product’s
Part # when prompted to do so.This will take you directly to all of our known
issues and solutions for this title.The product’s Part # is located in several places
(on the CD label, package and/or plastic disc case) and is usually identified by a
number such as 04-12345. When prompted by the Automated System, enter the
last five digits of your product’s Part #. (For example, Part # 04-12345 would
require that you enter the “12345” portion of the number for that product.) Note:
Some products simply feature a five-digit Part # without an “04-” prefix.
Live support is generally available Monday through Friday, 8:00 AM until 6:00
PM (Pacific Time). Note: We may be closed on major holidays.
Before making your call, we ask that you be at your computer, have the follow-
ing information available, and be ready to take notes:
• System Make and Model
• Processor Type
• Operating System, including version number if possible (such as Windows
®
98; Windows
®
Me)
• RAM (Memory)
• Video and sound card data and drivers
Any screen or error messages you’ve encountered (and where)
You may also fax in your Technical Support questions or problems to:
[phone], or write to the address below.
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INFOGRAMES WEB SITES
To get the most out of your new game, visit us at:
http://www.rollercoastertycoon2.com
www.us.infogrames.com
To send e-cards to your friends, download wallpapers, or get access to other
free stuff, visit our Freebies section at:
www.us.infogrames.com/freebies
If you would like to chat with other gamers, as well as developers, visit our
Community Forum area at:
www.ina-community.com
Kids, check with your parent or guardian before visiting any web site.
Chat Messages: Infogrames does not monitor, control, endorse, or accept
responsibility for the content of chat messages. You are strongly encouraged
not to give out identity or other personal information through chat message
transmissions. Kids, check with your parent or guardian if you are concerned
about any chat you receive.
Use of Infogrames web sites is subject to terms and conditions, which you can
access at:
www.us.infogrames.com/terms_of_service.asp
TECHNICAL SUPPORT
(U.S. & CANADA)
Help Via the Internet
Up-to-the-minute technical information about Infogrames Interactive products
is generally available 24 hours a day, 7 days a week via the Internet at:
http://www.ina-support.com
Through this site you’ll have access to our FAQ (Frequently Asked Questions)
documents, our FTP (File Transfer Protocol) area where you can download
patches if needed, our Hints/Cheat Codes if they’re available, and an E-Mail
area where you can get help and ask questions if you do not find your answers
within the FAQ.
Note: In the event we must send you a Hint Sheet, FAQ document, patch or
update disc via E-mail, we may require verifiable consent from a parent or
guardian in order to protect children’s privacy and safety online. Consent Forms
are available at the web site listed above.
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