User Guide

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Microsoft
Paid Assisted Personal Support
If you need help after hours, or if you have used
up or are not eligible for no-charge Personal
Support, you can use Pay-Per-Incident Support
via Microsoft Personal Online Support or via the
telephone. Support fees are billed to your VISA,
MasterCard, or American Express card. In the
U.S.: $35 U.S. per incident. In Canada: $45 CDN
+ tax per incident. Both are available 24 hours a
day, 7 days a week, including holidays.
Note: If your Microsoft product was preinstalled
or distributed with your personal computer or
dedicated system (Windows CE-based device), or
provided by an Internet Service Provider (ISP),
and your Product ID (PID) contains the letters
“OEM” after the first five digits, you are welcome
to use the many online no-charge self-help or
paid assisted support offerings provided by
Microsoft. No-charge assisted support for OEM
licenses is not provided by Microsoft. Please
contact the personal computer manufacturer,
device/system manufacturer, or ISP directly for
more information regarding their no-charge and
paid offerings for support of your product. Please
check the documentation that came with your
personal computer or check our list of manufac-
turer phone numbers at:
http://support.microsoft.com/support/
webresponse/pid/oem.asp
Retail versions of Microsoft software are those
stand-alone packaged products purchased at
retail stores, mail order resellers, and online
resellers. Microsoft products preinstalled or
distributed with your personal computer or
dedicated system (Windows CE-based device),
provided by an Internet Service Provider (ISP), or
purchased through a volume licensing program
such as Select, Open, or License Packs receive all
Microsoft support privileges, excluding no-charge
assisted support.
Getting Assisted Support
Via the Web
Web-based support on Microsoft’s Personal
Online Support is available 24 hours a day, 7 days
a week. Any time day or night you can submit via
the Web a no-charge or paid incident to a
Microsoft Support Professional. You will receive
notification from Microsoft that your solution is
available and your answers are ready during
regular business. Connect to Online Support at:
http://www.microsoft.com/support
Via the Phone
In the United States:
No-charge assisted support: [phone]
Note: This number is based in Redmond,
Washington, so your phone company may charge
you for your call. Contact your long distance
provider for rate information.
Regular business hours for no-charge assisted
Personal Support are 5AM to 9PM Pacific Time
Monday through Friday, and 9AM to 3PM Pacific
Time Saturdays, excluding holidays.
Paid assisted support: [phone]
Available 24 hours a day, 7 days a week, including
holidays.
In Canada:
No-charge assisted support: [phone]
Note: This number is based in Mississauga,
Ontario, so your phone company may charge you
for your call. Contact your long distance provider
for rate information.
Regular business hours for no-charge assisted
support are 8AM to 8PM Eastern Time Monday
through Friday, excluding holidays.
Paid assisted support: [phone]
Available 24 hours a day, 7 days a week, including
holidays.