User Guide

Appendix D: Microsoft Product Support
227
D
Help is available from many different sources.
Please take the time to read the following so we
may direct you to the most appropriate help
source for you.
The services and prices listed here are available
in the United States and Canada only. Support
outside the United States and Canada may vary.
Microsoft’s support services are subject to
Microsoft’s then-current prices, terms, and
conditions, which are subject to change without
notice. For information about support outside the
United States and Canada, see Flight Simulator
Help.
Self Help
Help yourself with Microsoft
®
Personal Online
Support—designed specifically for home users
and individuals! Go online and get the most up-
to-date answers swiftly and easily. You can use
simple self-help tools or search a wide variety of
technical information. If you still need help,
Personal Online Support provides an easy way to
submit support incidents directly to Microsoft via
the Web.
Connect to Online Support at:
http://www.microsoft.com/support
Assisted Support
No-Charge Assisted
Personal Support
If you acquired this product as a stand-alone
retail product, you are eligible for unlimited no-
charge assisted Personal Support during regular
business hours. You can receive no-charge
Personal support via the Web or the telephone.
When submitting incidents, please be prepared to
provide your Product ID (“PID”) number.
The PID is a 20-digit number that you can find by
clicking About Flight Simulator in the Help
menu.
When you contact Product Support Services, you
should be at your computer and have the
following information at hand:
· The version of Flight Simulator
· The type of hardware, including network
hardware, if applicable
· The operating system (e.g., MS-DOS
®
,
Windows
®
95, Windows NT
®
, and so on)
· The exact wording of any informational or
error messages that appeared on your
screen
· A description of what happened and what
you were doing when the problem occurred
· A description of how you tried to solve the
problem
Microsoft Product
Support Services