User Guide

IMPORTANT: PLEASE READ THE FOLLOWING INFORMATION BEFORE
INSTALLING DIRECTX™ 3.0a ONTO YOUR COMPUTER....
Firstly though, we thought that you would like to know a little about the program itself....
DirectX™ technology has been wholly developed by Microsoft
®
. The result is that programs and software
designed exclusively for Windows
®
95 and that are using DirectX™, are able to talk directly to the hardware
inside your computer. This means that there are many benefits such as faster gameplay and smoother graphics.
However, in order for DirectX™ 3.0a to work properly, you must ensure that you have compatible DirectX™
3.0a drivers installed on your system.
To check that your system is fully compatible, please follow the instructions below:
Click on the [START] button select [FIND] then select [FILES OR FOLDERS]. In the Named box type in
DXSETUP.EXE and in the Look in box ensure your CD-ROM drive is selected, (this is normally D:\). Now click
on the [FIND NOW] button. Once the search has completed double-click on the DXSETUP.EXE icon with your
left mouse button. A window containing a list of drivers currently supported on your system by DirectX™ 3.0a
will appear.
If any of the components do not have Certified next to them in the third column, then there will be a few
explanations for this, and these are listed below with bullet points.
• The version of DirectX™ you currently have installed has been provided by the component manufacturer.
This will not have the certified tag in the display driver area, but should still be compatible with DirectX™
3.0a and work without any problems.
• If the driver is not certified and no version number is given, then you will probably experience difficulties. It
is recommended that you contact your component manufacturer (for example your display card
manufacturer or your hardware supplier) and obtain the latest DirectX™ 3.0a compatible drivers from them.
• If there is a version number, but the driver is not certified, then this particular driver was not installed with
the current version of DirectX™ on your system but should be DirectX™ 3.0a compatible. You may want to
try installing the version from Ignition or contacting your hardware manufacturer or your hardware supplier
for the latest compatible drivers.
• If you notice the message “No Hardware Support”, then this driver is not supported by DirectX™ 3.0a and
therefore in most cases the program will not work at all. It is possible that the program may run, but it will
use a lot of processor power. Again it is recommended that you contact your hardware manufacturer or
supplier, and obtain the latest DirectX™ 3.0a compatible drivers.
Note: In most cases, you will generally find that DirectX™ 3.0a errors will occur with your Display card or
Sound Card, so please contact your hardware supplier or manufacturer and ensure that you have the latest
compatible DirectX™ 3.0a drivers for these devices. If you do experience a problem you can restore your old
drivers by using DXSETUP.EXE as mentioned above and selecting Restore Audio Drivers or Restore Display
drivers.
If your computer has never had the pleasure of having DirectX™ 3.0a installed onto it, then when you attempt
to install Ignition, you may see a message prompting you to replace your existing drivers with the ones from the
DirectX™ 3.0a installation. It is recommended that you do NOT do this, unless you are certain that your
current drivers are fully DirectX™ 3.0a compatible. If you are unsure, then please contact your hardware
supplier or manufacturer and verify this information with them.
Technical Support
Thank you for purchasing Ignition. If you are experiencing difficulties with Ignition please take advantage of the
following product support. Please note that all our operators only speak English and that we are unable to give
game hints through our Technical Support number.
Technical Support: 0171 368 2266
BBS: 0171 468 2022
Fax: [phone]
Internet: customer
_
support
@
vie.co.uk
WorldWide Web: http://www.vie.co.uk
Address: Customer Services Department
Virgin Interactive Entertainment (Europe) Ltd.
2 Kensington Square, London, W8 5RB, England.
The Technical Support number is for technical assistance only and please remember that game hints cannot be
given through our Technical Support number.
In the unlikely event of a software fault, please return the complete package, with your receipt, to the original
place of purchase.
If you do telephone, please be sitting in front of your computer (if possible) and be sure to provide us with as
much information as possible. Make sure to note the exact type of hardware that you are using in your system,
including:
• Speed and Manufacturer of your Processor.
• Make & Model of your Sound Card and Video Card.
• Make & Model of your CD-ROM drive.
• Amount of RAM present.
• Any additional Hardware and Peripherals.
• Information contained in your Config.Sys & Autoexec.Bat files.
Note: If you have any problems in obtaining any System Information please consult your System supplier.
When contacting us by post, ensure you include the Title & Version of the game, a detailed description of the
problem you are experiencing and the exact type of hardware that you are using.
When sending us a fax, please remember to include your name, a return Fax number with the area code and
a Voice number so we can contact you if we experience problems when trying to Fax you back.
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