User Guide

MSN™ (The Microsoft Network) and Other Online Services: Access Microsoft
Frequently Asked Questions, Software Library, Knowledge Base, customer-to-
customer bulletin board services, and other technical information on MSN and
other online services. To access Microsoft services on MSN, click Go To Other
Location on the Edit menu, and then type mssupport
Microsoft Download Service (MSDL): Direct modem access to a variety of
technical information is available on MSDL by dialing [phone]. Connect
information is 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1
stop bit.
Microsoft FastTips: This automated service provides quick answers to
common technical questions via an automated toll-free telephone number, fax,
or mail. To access FastTips or to receive a map and catalog, call the following
FastTips number: [phone] (Microsoft Hellbender).
Standard Support
No-charge support from Microsoft support engineers is available via a toll call at
[phone] between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through
Friday, excluding holidays. In Canada, call [phone] between 8:00 A.M.
and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.
Text Telephone
Microsoft text telephone (TT/TDD) services are available for the deaf or hard-
of-hearing. In the United States, using a TT/TDD modem, dial [phone].
In Canada, using a TT/TDD modem, dial [phone].