User Guide

APPENDIX 3: CUSTOMER SUPPORT
If you have any questions about this, or any other Interplay product, you can
reach our Customer Service/Technical Support Group at:
Interplay, 16815 Von Karman Avenue, Irvine, CA 92606 Attn: Customer Service.
Customer Service is available 24 hours a day through our Automated Customer
Service system, with a Customer Service representative available during normal busi-
ness hours at [phone].
Hintline
Hints are available for this title. You can reach our hintline at 1-900-370-PLAY
(1-900-451-6869 in Canada). The charge for this service is $1.25 for the first minute
and $.75 for each additional minute. For Canada, these charges will be in Canadian
dollars and are $1.25 each minute. All hint questions must be directed to this “900”
service. No hints will be given on our Customer Service lines. You must have a touch-
tone phone to use this service. The hintline is open 24 hours a day. All long distance
charges are included in these prices. Callers under the age of 18 must get parental per-
mission before calling the hintline. The hintline is only available in the U.S. and
Canada. Charges subject to change without notice.
If you have a modem, you can reach us at the following:
Internet: You can reach Interplay by sending Internet E-mail to
“[e-mail]”. Many Interplay demos and patches are available at Internet
FTP sites. To visit our World Wide Web site, point your browser to: “http://www.inter-
play.com” or you may ftp to ftp.interplay.com.
The Interplay BBS: We have a 24-hour, 7-day a week multiline BBS available
for customer questions, support and fixes. The number is 714-252-2822. Modem set-
tings are 300-28.8k Baud, V.32bis, V.42bis, 8-N-1. You also may contact our BBS over
the Internet. Telnet to bbs.interplay.com. This is a free service. (Excluding toll
charges.)
CompuServe: We are available for IBM and compatible on-line support. We are
located in the Game Publishers B Forum, type GO GAMBPUB at any “!” prompt.
Then select “Section 4” for Interplay Productions. You can leave technical support
questions there. You can also download fixes and demos from Library 4 in GAMBPUB.
The best place for game play hints about our games is in the GAMERS forum. If you
are not already a CompuServe member, you can call CompuServe toll-free at 1-800-
524-3388 and ask Representative #354 for a free introductory membership and a $15
usage credit. For game play hints look in the Gamer’s Forum (GO GAMERS). Besides
technical support for Interplay products, CompuServe offers many other services,
including communications, reference libraries, hardware and software support, travel,
games and much more.
PRODIGY® Interactive Personal Service: You may send mail directly to us.
Our ID is “PLAY99B”.
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