User Guide

DUNE 2000 55
TROUBLESHOOTING
BEFORE YOU CONTACT TECHNICAL SUPPORT:
If you are have having problems, please consult the “Troubleshooting” section of this manual.
We receive many inquires every day, so in order to serve you more efficiently, please have
the following information available:
1.The correct name of the game.
2.The type of computer you are running the game on.
3. The information listed when right-clicking on the Windows 95 desktop icon
corresponding to your computer and selection properties.This includes information about
the Windows 95 or Windows 98 version number, amount of memory & type of CPU.
4. Exact error message reported (if any).
5.The contents of your AUTOEXEC.BAT and CONFIG.SYS files.
HOW TO CONTACT TECHNICAL SUPPORT:
INTERNET: WORLD WIDE WEB
To find our site on the world wide web, point your browser to: http://www.westwood.com
From the front page, click the SUPPORT button for technical information and tips.
This site consists of an extensive Quick Solutions guide in an easy question and answer
format. It is updated on a weekly basis, and can be accessed at any time. The site also
contains a section with the latest update and FAQ (Frequently Asked Questions) files, as
well as driver update links for most of the popular hardware manufacturers. If the guide
does not have an answer for you, it will email your problem directly to our technical
support staff.
INTERNET: FTP
If you’re looking for our latest support files for any of our products, you’ll be able to get
them from our ftp site at: ftp.westwood.com
PHONE SUPPORT
The Westwood Studios technical support number is 1-949-833-1999 (for game hints, please
use our game hint number listed below).Automated phone support similar to the question
and answer setup on the web site is available 24 hours a day, seven days a week. Human
technicians are available through the automated service between the hours of 8AM and
5PM, Monday through Friday, Pacific Standard Time. Have a pen and paper handy and be near
your computer if at all possible.