User Guide

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TECHNICAL SUPPORT
TECHNICAL SUPPORT
BEFORE YOU CONTACT TECHNICAL SUPPORT
We receive many inquiries every day, so in order to help us serve you more efficiently,
please have the following information available:
1. The correct name of the game.
2. The type of computer you are running the game on.
3. The information listed when right-clicking on the Windows 95/98 My Computer
desktop icon corresponding to your computer and selection properties. This
includes information about the Windows 95 or Windows 98 version number,
amount of memory & type of CPU.
4. Exact error message reported (if any).
5. The contents of your AUTOEXEC.BAT and CONFIG.SYS files.
HOW TO CONTACT TECHNICAL SUPPORT
INTERNET: WORLD WIDE WEB
To find our site on the World Wide Web, point your browser to:
http://www.westwood.com. From the front page, click the SUPPORT button for
technical information and tips. This site consists of an extensive Quick Solutions guide
in an easy question and answer format. It is updated on a weekly basis, and can be
accessed at any time. The site also contains a section with the latest update and FAQ
(Frequently Asked Questions) files, as well as driver update links for most of the popular
hardware manufacturers. If the guide does not have an answer for you, it will e-mail
your problem directly to our technical support staff.
INTERNET: FTP (FILE TRANSFER PROTOCOL)
If you’re looking for the latest support files for any of our products, you’ll be able to get
them from our ftp site at: ftp.westwood.com
INTERNET: E-MAIL
[e-mail]
ADDITIONAL SUPPORT
In Australia:
Postal Address:
Electronic Arts Pty. Ltd.
P.O. BOX 432
Southport Qld 4215, Australia
Email address:
[e-mail]
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