User Guide

GAME mANUAL
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running your machine? (‘486? ‘386? ‘286? 8086?) How much memory
is in the system? How much conventional memory is free? (Free con-
ventional memory should be above 590k or so) How much hard disk
space is free? What kind of video card is in your machine? (SVGA?
VGA? EGA? Brand name?) What kind of sound card, if any, is in your
system? Do you have a CD-ROM drive? Are you using Stacker,
Doublespace or some other kind of disk compression? Are you using
QEMM or some other third party memory manager? If Windows 3.1 is
installed on the machine, you can run Microsoft Diagnostics to find out
some of these things, if you do not already know about them (type
“MSD”, then hit <enter> at the command prompt). If necessary, call
whomever it was that originally configured your system to answer these
questions. It’s also a good idea to print out your CONFIG.SYS and
AUTOEXEC.BAT files (usually in the root directory of C:) and keep the
printouts handy.
3. SET UP THE COMPUTER NEAR THE PHONE WITH THE PROGRAM
INSTALLED ON THE HARD DRIVE. It is very difficult for technical
support to troubleshoot a computer problem over the phone without hav-
ing access to the machine in question while it is running. If this is not an
option, list every detail about the occurance of the problem, including all
pertinent system configuration information (such as that described in the
previous paragraph), and keep this list handy when calling tech support.
4. DEFRAG YOUR HARD DISK. Non-contiguous files on a hard disk can
sometimes cause strange and mysterious things to occur. While in the
game directory, type “CHKDSK *.*”, then hit <enter> at the DOS
prompt to find out if all the game files are contiguous or not. A hard
disk can be defragmented, or defragged, by using a disk utility program
such as SPEEDISK, which is packaged with Norton Utilities, or
DEFRAG, a program included with MS-DOS version 6.0 or above. This
reorders disk space, making stored files contiguous. If a hard drive has
not been defragged for more than a month, and has been used even mod-
erately, it is likely that many of the files on the disk have become non-
contiguous.
5. CHECK FOR VIRUSES. Viruses can mess up even the most carefully
configured system. Use a memory-resident virus checker (such as
VSAFE, a utility that comes with MS-DOS version 6.0 and above)
whenever you insert new disks into your machine, and run an anti-virus
utility (such as MSAV, another utility that comes with MS-DOS v.6.0 and
above) before you call.
MHaving Problems? M
Before You Call...
In order to allow us to help you more effectively, please try to follow the
suggestions below before you call for help. This will assist us in finding the
answer to your problem as quickly as possible so that you can begin play-
ing and enjoying your new game.
1. READ AT LEAST THE FIRST FEW CHAPTERS OF YOUR DOS MAN-
UAL. The more you know about the operating system your machine is
running the easier it will be for any technical support to help you solve
any problems. You should at least be familiar with how DOS commands
work, what disk files and directories are and what utilities are available
on your machine for editing text files.
2. FIND OUT AS MUCH AS POSSIBLE ABOUT HOW YOUR MACHINE
IS CONFIGURED. What version of what brand operating system is run-
ning on the machine? (At the command prompt, type “VER” and hit
enter to find out what version of DOS is running) What kind of chip is