User Guide

CAESAR II
96
then hit <enter> at the command prompt). If necessary, call
whomever it was that originally configured your system to
answer these questions. It’s also a good idea to print out your
CONFIG.SYS and AUTOEXEC.BAT files (usually in the
root directory of C:) and keep the printouts handy.
3. SET UP THE COMPUTER NEAR THE PHONE WITH
THE PROGRAM INSTALLED ON THE HARD DRIVE.
It is very difficult for technical support to troubleshoot a
computer problem over the phone without having access to
the machine in question while it is running. If this is not an
option, list every detail about the occurrence of the problem,
including all pertinent system configuration information
(such as that described in the previous paragraph), and keep
this list handy when calling tech support.
4. DEFRAG YOUR HARD DISK.
Non-contiguous files on a hard disk can sometimes cause
strange and mysterious things to occur. While in the game
directory, type “CHKDSK *.*”, then hit <enter> at the
DOS prompt to find out if all the game files are contiguous
or not. A hard disk can be defragmented, or defragged, by
using a disk utility program such as SPEEDISK, which is
packaged with Norton Utilities, or DEFRAG, a program
included with MS-DOS version 6.0 or above. This reorders
disk space, making stored files contiguous. If a hard drive
has not been defragged for more than a month, and has
been used even moderately, it is likely that many of the files
on the disk have become noncontiguous.
5. CHECK FOR VIRUSES.
Viruses can mess up even the most carefully configured
system. Use a memory-resident virus checker (such as
VSAFE, a utility that comes with MS-DOS version 6.0 and
above) whenever you insert new disks into your machine,
and run an anti-virus utility (such as MSAV, another utility
that comes with MS-DOS v.6.0 and above) before you call.
TECHNICAL