Instructions for Use

Table Of Contents
15
Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
9 WARNING
Risk of electric shock
Improper repairs are dangerous. Only an after-
sales technician trained by us may perform
repairs and may replace damaged connecting
leads. Remove the mains plug or deactivate the
fuse in the fuse box if the appliance is defective.
Call after-sales service.
Troubleshooting table
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Customer service
If your appliance needs repairs, our customer service
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
Please read the use and care instructions provided
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
You can rely on the manufacturer’s expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
Disruption Possible cause Solution
Appliance is
not working
Plug is not
plugged in
Connect the appliance
to the mains
Power outage Check whether other
kitchen appliances are
working
Fuse defective Check in the fuse box
whether the fuse for the
appliance is in working
order
Fan does not
start
All ventilation
elements
closed
Open at least one venti-
lation element
Fan does not
start, despite
the open venti-
lation element
Sealing ele-
ment is
installed incor-
rectly
The " on the sealing
element must be at the
front
E-Nr. FD-Nr.
Customer Service O
USA 877 442 4436
toll-free
CANADA 800 828 9165