User's Manual

G7 EXOTECHNICAL USER MANUAL || 33
11 FIRMWARE UPDATES
11.1 OVERTHEAIR OTA UPDATES
To oer new features, Blackline Safety periodically releases over-the-air
(OTA) rmware updates. OTA rmware updates are only available when
EXO is on a cellular network. Firmware updates have two steps:
1. Automatic download
2. Automatic installation
Automatic download
When a rmware update is released, EXO will gradually download the
update whenever it is on and connected to a cellular network. EXO
will be ready to install the rmware update when the download is
complete. This will not interfere with normal EXO use.
Automatic installation
The completely downloaded update
will automatically be installed the
next time EXO is powered on. This
installation will add 30-60 seconds to
the startup sequence.
When the green light is solid and EXO is
connected, it will automatically power
down. The top lights will then flash
red and yellow and the device will be
unresponsive. After 30-60 seconds, EXO
will power back up and display the new
firmware version it has downloaded.
Once completed, EXO will continue to
monitor as usual.
SAFETY WARNING: EXO will NOT monitor during the installation process.
Specic information about new updates can be found at
Support.BlacklineSafety.com. If you have any questions, please contact
our Customer Care team.
11.2 FIRMWARE UPDATE KITS
If EXO cannot be brought into cellular coverage for an OTA rmware
update, contact Customer Care to receive a rmware update kit.
12 SUPPORT
12.1 LEARN MORE
Visit Support.BlacklineSafety.com to nd more support and training
materials for EXO.
12.2 CUSTOMER CARE
For technical support, please contact our Customer Care team.
North America (24 hours)
Toll Free: 1-877-869-7212 | [e-mail]
United Kingdom (8am-5pm GMT)
[phone] | [e-mail]
International (24 hours)
[phone] | [e-mail]