User's Guide

Dexcom G6 System User Guide
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Chapter 14: Troubleshooting
Stopping sensor problems
Make sure:
• Sensor hasn’t expired
• You selected a good insertion site (see Chapter 6)
• Nothing is rubbing against transmitter holder, like a seatbelt or waistband
• Insertion site is clean and dry before sensor insertion
• Transmitter is snapped securely in transmitter holder
• Transmitter holder isn’t dislodged and patch isn’t peeling
App
Receiver
14.9 Share
Troubleshooting Share Status Issues
The Share status bar is a useful tool. It can help identify if there’s a problem and
Dexcom Share is not working. See below for troubleshooting tips for the Share status
bar.
Whether or not Dexcom Share is working and your Followers are getting glucose alarm/
alerts, always use your G6 display device for your G6 readings, alarm, alerts, and
treatment decisions.
LBL014003 Rev XXX Artwork, G6 CGM System User Guide US.indd 255 2/5/19 9:26 AM