User's Guide

Dexcom G6 System User Guide
228
Chapter 14: Troubleshooting
Receiver
No G6 Readings: Sensor Error
Problem
• Not getting G6 readings
Solution
• No glucose alarm/alerts or G6 readings until fixed. Use meter.
• Tap alert to get more information.
• Make sure your sensor is secure and your transmitter is snapped flat in its holder.
• Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours, you’ll
see Sensor Failed. Contact Technical Support (available 24/7) at:
• Web: dexcom.com/tech-support
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
App
LBL014003 Rev XXX Artwork, G6 CGM System User Guide US.indd 228 2/5/19 9:26 AM