User's Guide

Dexcom G6 System User Guide
227
Chapter 14: Troubleshooting
No G6 Readings: No Readings Alert
Problem
• Not getting G6 readings for the last 20 minutes
Solution
• No glucose alarm/alerts or G6 readings until fixed. Use meter.
• In app, tap alert to get more information.
• Check transmitter: Is it snapped into the holder?
• Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours,
contact Technical Support (available 24/7) at:
• Web: dexcom.com/tech-support
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
App Notification
App
LBL014003 Rev XXX Artwork, G6 CGM System User Guide US.indd 227 2/5/19 9:26 AM