User's Guide

Dexcom G6 System User Guide
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Chapter 14: Troubleshooting
Solution
• It’s working the way it is supposed to.
• Depending on how soon you’ll be at 55 mg/dL, you either get your Urgent Low Soon
Alert or your Low Alert:
• At 55 mg/dL within 20 minutes? You get the Urgent Low Soon Alert.
• Not that fast but going lower than your Low Alert setting? You get the Low Alert.
• If you get one of these alerts, you won’t get the other alert for 30 minutes.
• See Chapter 10.
Alarm/Alerts Sound While Display Device Is Muted/
Silenced
Is your smart device muted/silenced? To make sure you do not miss a high or low, your
alarm/alerts sound anyway.
Exception: If your Apple smart device is silenced, you will not get the Signal Loss alert.
Cannot Hear Alarm/Alerts
Your display device beeps, vibrates, and displays a message when you first get an
alarm/alert.
If you cannot hear your alarm/alerts on your app, verify that the app, Bluetooth, volume,
and notifications are on. If you restart your smart device, reopen the Dexcom app.
If you cannot hear your alarm/alerts on your receiver, change your alarm/alerts sounds
in Menu > Sounds. Use Menu > Sounds > Test Now to try out the selected sound to
make sure you can hear it easily.
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