User's Guide

Dexcom G6 System User Guide
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Chapter 14: Troubleshooting
Chapter 14 | Troubleshooting
14.1 Introduction
Patch not sticking? Notification won’t go away? Not getting your Dexcom G6
®
Continuous Glucose Monitoring System (G6) readings? This chapter will help you figure
it out!
Troubleshooting sections are categorized by function or system component. The
solutions here are meant to be brief and not all-inclusive. References to specific
chapters means more detailed answers or preventative measures are explained there.
After looking at this chapter, are you still not sure what to do? If your problem isn’t
listed, or the solution here doesn’t fix it, contact Technical Support (available 24/7) at:
• Web: dexcom.com/tech-support
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
These issues are grouped by function or component. Find for your issue below, then
read about how to fix it.
14.2 Alarm/Alerts and G6 Readings
Missing Lows: Getting Either Low Alert or No Urgent Low
Soon Alert, Not Both
Problem
• Getting Low Alert, then not getting Urgent Low Soon Alert when nearing 55 mg/dL
• Getting Urgent Low Soon Alert, then not getting Low Alert when your G6 reading
reaches Urgent Low level
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