ArmorLock ™ Encrypted NVMe™ SSD with Mobile and Desktop Apps User Manual
Accessing Online Support Visit our product support website at https://support.g-technology.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 Welcome to ArmorLock.................................................................................1 Key Features......................................................................................................................1 ArmorLock App................................................................................................................
_________ 4 More About Your ArmorLock App and Drive.............................................14 Drive Indicators...............................................................................................................14 App Version.....................................................................................................................14 User Authentication........................................................................................................14 Location Tracking........
QR Code......................................................................................................................... 24 USB.................................................................................................................................. 24 User................................................................................................................................. 24 User ID...................................................................................................
Welcome to ArmorLock 1 Welcome to ArmorLock We built the ArmorLock™ encrypted NVMe™ SSD and app to deliver revolutionary data protection that’s amazingly simple to use. It’s next-generation security, with newgeneration simplicity. Encryption is just the beginning. Key Features PASSWORDS ARE A THING OF THE PAST Remembering passwords, entering codes and downloading software slows down access to critical content. We've removed access barriers without sacrificing content security.
Welcome to ArmorLock ArmorLock App Your key to revolutionary security, speed and convenience We designed the ArmorLock mobile and desktop apps to make unlocking and managing your ArmorLock drive really simple. Instead of remembering passwords or using fingerprints, your phone or computer becomes the key to unlock your drive. The app is packed with features such as multi-drive and multi-user management, secure erase and self-formatting, and tracking your drive’s last known location.
Welcome to ArmorLock USB Host and OS Compatibility The following table lists the USB host and operating system combinations that can be used with ArmorLock. Table 1.3 When plugged into USB host... macOS Windows You can use the macOS app to… Pair & Unlock --- You can use the iPhone app to... Pair & Unlock Pair & Unlock Bluetooth™ Compatibility Your smartphone and ArmorLock SSD communicate via Bluetooth.
Welcome to ArmorLock The image below illustrates the location, color, and status of the LEDs, and the location of the USB-C port.
Getting Started 2 Getting Started This chapter provides instructions for downloading the ArmorLock app, connecting to and setting up the ArmorLock encrypted NVMe SSD. Get the Mobile App Download and Setup the App 1. 2. 3. 4. 5. 6. 7. Download the ArmorLock app in one of the following ways: a. Use your phone's camera to scan the QR code located on the back of your drive b. Go to GetArmorLock.com/Apps c. Search for ArmorLock on the App Store Launch the ArmorLock app.
Getting Started 1. Main Menu: The “three-dot” main menu allows you to: a. Share User ID: A new User requesting access to a drive can 1) send their phone’s User ID to a Manager with the drive in a different location, or 2) display their phone’s User ID QR Code to be scanned by a Manager in the same location. b. Scan User ID: A drive Manager can scan another phone’s User ID to add them into their User List. This is a good way to gather User IDs from your team to give them access to a drive. c.
Getting Started a. Request Access – Allows you to request access to a drive already managed by another device. b. Use Recovery Key – Lets you enter your saved Recovery Key to restore access to your drive when all other methods are unavailable. Note: This will also remove all other users/managers from the drive. c. Erase and Setup as New – Takes you through the initial setup for a new drive (drive name, color, format, etc.). 9. From the menu, select Erase and Setup as New.
Getting Started your phone. Adding a drive requires entering its unique Short Code located next to the QR code. Download and Setup the App 1. 2. 3. 4. 5. 6. 7. Download the ArmorLock app in one of the following ways: a. Go to GetArmorLock.com/Apps b. Search for ArmorLock on the App Store Launch the ArmorLock app. The End User License Agreement (EULA) window will open. Scroll down to read the full agreement, then click Accept. Click through the ArmorLock intro pages, then click Done.
Getting Started 2. Drive Card view: When you click on a drive, a lock icon and drive information will appear in the Drive Card view. a. Lock icon – click to unlock the drive. b. Unlock icon – click to lock and eject the drive. c. i icon – click to display (default view) the drive name, model, serial number, capacity, firmware, and open source licenses. d. Gear icon – click to edit the drive settings. e. Map pin – click to show the last recorded location of the drive. f.
Getting Started a. 7. 8. 9. 10. 11. The Short Code is an 8-digit code on the back of the drive, next to the QR code. b. After the last digit is entered, the app will automatically locate the drive. Three options will popup. a. Request Access – Your User ID can be scanned by the drive Manager for access. b. Use Recovery Key – Restores access to the drive when all other methods are unavailable. This will also remove all other users/managers from the drive. c.
Main Activities 3 Main Activities Unlock and Lock the Drive To lock the ArmorLock drive, you must eject it from your computer. Any ejected ArmorLock drive is securely locked and can only be unlocked with the ArmorLock app using an Authorized phone or computer. The following steps describe how to unlock and lock the drive. 1. 2. 3. 4. 5. 6. Connect the ArmorLock drive to a host computer. a.
Main Activities 2. 3. 4. 5. 6. 7. In the List View, select the drive you want to remove. At the bottom of the List View, click the – icon to remove a drive. A popup screen will confirm the drive selected to be removed. Click Remove to continue or click cancel. You may be asked to enter the authentication (password) for your computer. The ArmorLock drive will then disconnect and removed from the list.
Main Activities you ship them the drive. Authorization will remain in place until a Manager deauthorizes that user/manager, resets the drive to factory settings, or the Recovery Key is used to regain access to the drive. User Requesting Access to a Drive 1. 2. Download and open the ArmorLock app. Go to the Main Menu. a. Mobile – Select the three-dot icon in the top-left corner then select Share User ID. b. Desktop – At the top of the Main Menu, click on Share and then Share User ID. 3.
More About Your ArmorLock App and Drive 4 More About Your ArmorLock App and Drive The ArmorLock mobile and desktop app can be used to unlock and lock ArmorLock drives, manage multiple users and drives and track the last known location of a drive. The following are additional features of your ArmorLock app and drive. Drive Indicators The LED lights on the ArmorLock drive indicate whether the drive is locked or unlocked. To enable or disable the LED, follow these steps. 1. Open the ArmorLock app. 2.
More About Your ArmorLock App and Drive a. b. Mobile – Select the gear icon, then select location tracking. Desktop – Click on a drive and then click on map pin icon. Click track device location. 3. A map of the last known location of the drive will appear. Drive Information This feature displays the serial number, firmware version, and other information which may be useful when contacting Technical Support. 1. 2. Open the ArmorLock app. Select a drive and go to Manager Settings. a.
Manager Settings 5 Manager Settings The Manager of a drive has access to a number of manager-specific settings. In Card view, select the gear icon to view the full list of manager settings. Adding and Removing Users The ArmorLock app can be used to manage which users have authorized access to each ArmorLock drive. Adding a User 1. 2. Open the ArmorLock app. Select a drive and go to Manager Settings to add the User. a. Mobile – Select the gear icon, then select Manager Settings.
Manager Settings New Recovery Key The New Recovery Key option allows Managers to generate a new Recovery Key if they suspect the existing key has been compromised. Using this feature will make the previous Recovery Key invalid. Use the following steps to create a new Recovery Key. 1. 2. Open the ArmorLock app. Select a drive and go to Manager Settings. a. Mobile – Select the gear icon, then select Manager Settings. Select New Recovery Key. Select Generate to continue. b.
Keeping ArmorLock Up to Date 6 Keeping ArmorLock Up to Date Firmware Updates: Using iOS Mobile App Users are encouraged to use the latest version of the ArmorLock firmware. A notification will appear if an update is available. 1. An "Update Available: An ArmorLock NVMe SSD firmware update is available." notification will appear. Connect the ArmorLock drive to the computer. 2. Select the notification to open the ArmorLock app. 3. Select the Tap to update button. 4. Using the computer, eject the drive. 5.
Compliance and Warranty Information 7 Compliance and Warranty Information Regulatory Compliance Safety Compliance Approved for US and Canada. CAN/CSA C22.2 No. 62368-1-14: Audio/Video, Information and Communication Technology Equipment Part 1: Safety requirements) Approuvé pour les Etats-Unis et le Canada. CAN/CSA C22.2 No. 62368-1-14: Sûreté d'équipement de technologie de l'information.
Compliance and Warranty Information Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Compliance and Warranty Information Limited Warranty for Consumer Products G-Technology, a division of HGST, a Western Digital Company (“G-Technology”) What does this limited warranty cover? This Limited Warranty applies to new G-Technology storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
Compliance and Warranty Information How is our liability limited? G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY.
Compliance and Warranty Information http://www.g-technology.com/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at: http://www.g-technology.com/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
Glossary 8 Glossary Many of the terms used in this User Manual are defined in this section. Authorized User A user that can unlock or access an ArmorLock device. File System Controls how data is stored and retrieved. Common types include: ▪ macOS (HFS+) – Time Machine compatible ▪ Windows (NTFS) – Standard Windows filing format ▪ Windows and macOS (exFAT) – For flexibility between both operating systems Manager One of two roles to manage the ArmorLock drive.
Glossary User ID Information that identifies the user, such as user key and user name. User Key A (public) key generated by the app, and assigned to a user. Note that if the app is deleted and reinstalled, a new key is created and the device will need to be paired again. User Name The "friendly" name of the user. This information is stored on the drive, but can be changed by the manager.
Index A P App Compatibility 2 App Version 14 Australia/New Zealand 22 Authorized User 24 Authorizing Users 16 Physical description 3 Precautions for handling 23 B Bluetooth Compatibility 3 Box contents 2 C Compliance, regulatory 19 D Drive handling precautions 23 F FCC Class B Information 19 G R Regulatory compliance 19 Remove Device 11 Reset to Factory Settings 17 S Safety compliance 19 Service 20 T Technical Notes 2 U Unlock 11 User 24 User ID 25 User Key 25 User Name 16, 25 Glossary 24 W H
Information furnished by G-Technology is believed to be accurate and reliable; however, no responsibility is assumed by G-Technology for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of G-Technology. G-Technology, the G-Technology logo and ArmorLock are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S.
